B) the market share a firm will earn.
C) day-to-day decisions that managers will make.
D) whether or not the firm will reach its sales quota.
E) an adequate rate of internal ROI.
Paul Solomon is the owner of Solly’s, an upscale restaurant in Tampa, Florida. Each
year, Paul spends about $150,000 in advertising. As this year’s ad budget decision must
be made, Paul decides that he wants to know just how good his advertising dollars are
working for him. He hires Getty Research Associates who recommend that he establish
a baseline of awareness. Getty recommends a TOMA study which stands for
Top-of-Mind-Awareness. TOMA studies consist of taking a probability sample of the
population and asking respondents to name the first three “insert type of business here.”
Obviously, for Solly’s, Getty would be asking respondents to name the top three
restaurants in the area. The percentage of respondents that named Solly’s would be a
baseline measure of awareness, and future promotions could be evaluated in terms of
whether or not they increased awareness. While Paul was intrigued with online surveys
because they were fast and less expensive, Getty recommended a traditional telephone
survey using the local Tampa directory. Getty also explained to Paul that “Plus One
dialing” could be used to ensure that unlisted numbers were included. Though the
directory was quite large and no electronic version was available, Getty felt they could
efficiently draw the sample using a:
A) simple random sample.
B) judgment sample.
C) stratified sample.
D) cluster, area sample.
E) systematic sample.