There is presently a growing need for knowledge workers.
One study conducted in three hotels concluded that pre-employment drug testing
seemed to have little or no effect on workplace accidents.
The forced distribution method is sometimes referred to as the “rank and yank” method.
Graphology’s validity is undeniable.
In the IBM example in the text, ‘silos” were identified as a problem contributing to the
inadequacy with which different needs were served by the HR department.
Outplacement counseling is a systematic process by which a former employee is trained
and counseled in the techniques of securing a new job appropriate to his or her needs
and talents.
Discipline without punishment aims to avoid a residue of ill will and promote ongoing
cooperation.
BARS is a rating approach that involves keeping a record of uncommonly good or
undesirable examples of an employee’s work-related behavior and reviewing it with the
employee at predetermined times.
Behavior modeling involves showing trainees, or modeling, the right way of doing
something, letting each person practice the right way to do it, and providing feedback
regarding performance.
Employee orientation programs range from brief, informal introductions to lengthy,
formal courses.
360-degree feedback is sometimes called the wheel of feedback because ratings are
collected from all around an employee.
Human resource managers do the following: recruiting, training, evaluating, rewarding,
counseling, promoting, and hiring employees.
Survey feedback is a convenient way to unfreeze a company’s management and
employees by crystallizing the fact that the organization does have problems to solve.
Jane must decide what positions the firm should fill in the next six months. What
activity is Jane working on?
A) recruitment
B) selection
C) personnel planning
D) interviewing
Which of the following best captures the meaning of the term, glass ceiling?
A) structural, yet subtle barriers in corporate environments which inhibit the rise of
talented women to positions of leadership
B) inadequate networking opportunities which result in a lack of an “old girl’s network”
to mirror that of men
C) unspoken decision by corporate leadership that women should not be encouraged to
advance beyond middle management levels
D) the lack of desire among women to pursue jobs with extreme levels of responsibility
and authority
All of the following are recommendations regarding computer monitor health problems
except:
A) employees should take a 3-5 minute break every 20-40 minutes and use time for
other tasks.
B) reduce glare.
C) give a preplacement vision exam to ensure properly corrected vision.
D) all of the above
Which of the bases for dismissal is defined as an employee’s inability to do the assigned
work despite his or her diligence?
A) unsatisfactory performance
B) misconduct
C) lack of qualifications for job
D) changed requirements of job
Which of the following is NOT a factor changing the environment of HRM?
A) demographic trends
B) economic trends
C) “generation Y”
D) All of the above.
________ is the process of legally terminating a union’s right to represent employees.
A) Union salting
B) Featherbedding
C) Certification
D) Decertification
Jackie is working with a coach to identify her personal skills and interests. Then she
plans to get information about opportunities that fit her skills and interests and set
career goals for what she seeks to accomplish. Jackie is in the midst of ________.
A) organizational development
B) career development
C) career planning
D) training
Peer appraisals have been shown to result in a(n) ________.
A) reduction of social loafing in the team
B) reduction of group cohesion
C) decrease in satisfaction with the group
D) tendency to inaccurately predict who would be promoted
The closed shop form of union security means that the ________.
A) company can hire nonunion people, but they must then join the union
B) company can hire only union members
C) employees who do not belong to the union must still pay dues
D) employees can decide whether to join the union and only those who join pay dues
Graphology, a tool for assessing basic personality traits, is also called ________.
A) numerology
B) astrology
C) handwriting analysis
D) polygraph output assessment
Which of the following describes using an internal comparison estimate to assess
reliability?
A) administer the same test to the same people at two different points in time and
compare their test scores at time 2 with the scores at time 1
B) administer a test with x number of items designed to assess a topic, then statistically
analyze the degree to which responses to the items vary together
C) administer different tests to different people and compare test scores of the different
people
D) administer a test with content based on what a person actually needs to know to do
the job in question well
One personality study focused on how individual traits influenced the evaluations that
students gave their peers. Raters who scored higher on ________ tended to give their
peers lower ratings.
A) agreeableness
B) extroversion
C) conscientiousness
D) openness
Which of the following is not an advantage of using interviews to collect job analysis
data?
A) It is simple to use.
B) Some information may be exaggerated or minimized.
C) It is quick to collect information.
D) It can identify uncommon, but important activities.
Mandatory bargaining items are ________.
A) a part of negotiations through joint agreement of both management and union
B) forbidden by law
C) items which must be negotiated according to law
D) All of the above.
The indirect financial and nonfinancial payments employees receive for continuing
employment with the company are called ________.
A) reimbursement
B) employee compensation
C) salary
D) benefits
All of the following are new HRM skills except:
A) improving off shoring skills.
B) supplying transactional services while serving more strategic, internal consulting
activities.
C) improving internal consulting skills.
D) All of the above.
________ handle the employee benefits program.
A) Trainers
B) Benefits planners
C) Compensation managers
D) EEO representatives
If a person scores a 78 on a test on one day and scores a 79 when retested on another
day, you might conclude that this test is ________.
A) valid
B) invalid
C) reliable
D) unreliable
Dr. Ross is interviewing for a position as Assistant Professor of Human Resource
Management. His interview is conducted by a team of other faculty members in the
department who interview him simultaneously and then combine their ratings into one
score. This is an example of a ________ interview.
A) serial
B) panel
C) sequential
D) mass
All of the following are ways an employee can prove sexual harassment except:
A) quid pro quo.
B) hostile environment created by supervisors.
C) hostile environment created by co-workers.
D) hostile environment created by non-employees.
E) All of the above are ways an employee can prove sexual harassment.
Which of the following is a possible consequence suffered by an employee faced with
serious levels of job stress?
A) increased occurrence of headaches and other physical symptoms
B) increased absenteeism
C) increased grievances
D) increased health care costs
There are several sources of information an employer can use to identify a current
employee’s training needs. List five of these sources of information.
What are the three forms of sexual harassment? Name and describe each one.
Why are family-friendly benefits increasingly valuable to employees? What are some
examples of family-friendly benefits?
How can employers protect themselves against claims of negligent hiring?
Give examples of items that can be found in the working conditions and physical
environment section of a job description.
What does the typical union authorization card do?
Why is employee safety and health important?
What are the advantages and disadvantages of using an employee referral campaign for
recruitment purposes?
What are the two types of sexual harassment?
What four types of information can be learned about a job candidate from the
application form?