Which of the following is a type of discrimination that cannot be monitored or observed
and may occur simply because the actor is not aware of the effects of their actions?
A) randomization
B) inclusion
C) company policy
D) exclusion
E) sexual harassment
In which of the following variable-pay programs is the pay level based on how many
skills employees have or how many jobs they can do?
A) bonuses
B) piece-rate pay
C) skill-based pay
D) gainsharing
E) merit-based pay
All of the following are negative impacts of downsizing on organizational performance,
except ________.
A) increased sickness absences
B) lower concentration on job
C) lower wage costs
D) less commitment to the organization
E) lower creativity
________ occurs when people within organizations use whatever influence they can to
taint the facts to support their goals and interests.
A) Legitimate political behavior
B) Politicking
C) Illegitimate political behavior
D) Sabotage
E) Whistle-blowing
According to the concept of organizational demography, if team members have
dissimilar experiences, it will lead to ________.
A) increased employee satisfaction
B) decreased level of conflicts
C) higher employee motivation
D) higher employee turnover
E) higher team efficacy
Your company’s HR director is a believer in trait theories of leadership. He believes that
he can differentiate leaders from nonleaders by focusing on personal qualities and
characteristics. The HR director plans to promote Lawrence, a highly extraverted
manager with a great deal of ambition and energy to the position of VP, Manufacturing.
He asks for your expertise in helping him to apply trait theory to leadership selection
within your company. The director believes that because of his innate characteristics,
Lawrence will be highly effective at helping the company achieve its production goals.
You advise the director against basing his decision purely on traits because ________.
A) research has identified emotional stability as the strongest predictor of leadership
effectiveness
B) studies have found that the Big Five traits are difficult to identify in leaders
C) studies have shown that traits are poor predictors of leadership effectiveness
D) research has found that conscientiousness is a better predictor of effectiveness than
extraversion
E) research has shown that effective managers are often unlikely to become effective
leaders
Tom knows that the title insurance company made a mistake on his property title.
Because of their mistake, his neighbor now has access to an easement road through the
25 acres located at the back of his property. He can’t use the acreage for pasture,
because his neighbor insists that the gates remain open. The title company has offered a
$40,000 settlement. Tom has decided to take the settlement rather than possibly lose in
court if he were to sue the title company for more money. Tom’s decision is based on
________.
A) hindsight bias
B) availability bias
C) risk aversion
D) randomness error
E) escalation of commitment
During the ________ stage of group development, members accept the existence of the
group but resist the constraints it imposes on individuality.
A) norming
B) storming
C) performing
D) evolution
E) forming
Your fellow employees have a terrible work situation. They work in an old, run-down
building with an antiquated heating system. The work itself is tedious and the
supervisor is rarely available and only shows up to give reprimands for production
shortfalls. Nobody has received a promotion in two years. The work is boring,
repetitious, and unrewarding. You are trying to improve this situation with the help of
Herzberg’s two-factor theory. You decide that your first job should be to improve the
hygiene factors. Which of the following would you consider a hygiene factor?
A) working conditions
B) training related to new skills
C) recognition
D) employee empowerment
E) promotion
In a boundaryless organization, how does management flatten the hierarchy and
minimize status and rank?
A) by eliminating cross-hierarchical teams
B) by removing vertical boundaries
C) by discouraging participative decision-making practices
D) by dividing jobs into small standardized tasks
E) by enforcing the chain of command
Which of the following is not an individual factor that influences the effectiveness of a
negotiator?
A) personality
B) mood
C) gender
D) age
E) culture
Research shows which form of discrimination can result in the highest levels of
psychological stress?
A) intimidation
B) exclusive practices
C) sexual harassment
D) mockery
E) age discrimination
Meg has exceeded her budget by at least $200 every month for the last three months.
After recognizing that this is a problem, she decides to use the rational decision-making
model to decide what to do. What should be the next step she should take, if she follows
this model?
A) determine what criteria she needs to take into account when making her decision
B) choose a method to cut her expenses
C) implement some other method of budgeting
D) come up with different ways that would either reduce her expenses or increase her
income
E) evaluate different ways that she could use to either reduce her expenses or increase
her income
You have decided to involve the sales personnel in planning for the change and in
stocking appropriate new items to sell to gardeners. The method for overcoming
resistance that you have chosen is ________.
A) education and communication
B) participation
C) negotiation
D) manipulation and cooptation
E) coercion
Which of the following is not part of an organization’s environment?
A) public pressure groups
B) customers
C) employees
D) competitors
E) suppliers