______ power is based in the ability of the leader to do such things as recommend
promotions.
a. Coercive
b. Expert
c. Reward
d. Referent
e. Personal
When interviewing prospective employees, Samuel, a seasoned manager, often
observes hand gestures, facial
expressions, and use of space to gauge individuals’ personalities. These are all examples
of:
a. listening.
b. nonverbal communication.
c. empathizing.
d. direct communication.
e. nuance communication.
Which of the following is a decision-making technique in which people are assigned to
express competing points of view?
a. Point-counterpoint
b. Devil’s advocate
c. Debate
d. Groupthink
e. Brainwriting
_______ matches with the postconventional level of personal moral development.
a. Team oriented
b. Autocratic
c. Guiding/encouraging
d. Coercive
e. Servant leadership
Managers will frequently look for new information that contradicts thier instincts or
original point of view..
a. True
b. False
Kristen’s Jewelry Shop has just hired a comparative shopper to visit other local jewelry
stores to gain product pricing information. What strategy is this describing?
a. Boundary-spanning roles.
b. A flexible structure.
c. Unfair practice.
d. Increase planning and forecasting.
e. Joint venture.
Managers use conceptual, human, and technical skills to perform the four management
functions of planning, organizing, leading, and controlling in all organizations.
a. True
b. False
Customers and competitors are two important sectors of the economic dimension of a
firm’s general environment.
a. True
b. False
The general environment dimension that includes consumer purchasing power, the
unemployment rate, and interest rates is called the:
a. legal-political dimension.
b. sociocultural dimension.
c. technological dimension.
d. economic dimension.
e. task dimension.
______ refers to the activities undertaken to attract, develop, and maintain an effective
workforce within an organization.
a. Human resource management
b. Recruitment
c. Talent search
d. Strategic management
e. Operations management
The majority of managers operate at the preconventional level of personal moral
development.
a. True
b. False
The four common ways in which norms develop for controlling and directing behavior
are critical events, primacy, carryover behaviors, and implicit statements.
a. True
b. False
The ______ role in organizational change involves providing a “reality test.”
Describe the concept of changing social contract by differentiating between the new and
the old contract.
A management perspective that emerged around the late nineteenth century that
emphasized understanding human behavior, needs, and attitudes in the workplace is
referred to as a(n) ________.
According to your text, list three factors that can cause people to engage in conflict.
List two reasons why ceremonies are held in an organization.
______ is the tendency to assign an individual to a group or broad category and then
attribute generalizations about the group to the individual.
Compare and contrast authority, responsibility, accountability, and delegation.
Adaptability culture emerges in an environment that requires _________ response and
_________ decision making.
______ is defined as anything that causes a certain behavior to be repeated or inhibited.