______ describe the most basic human physical needs, including food, water and
oxygen.
a. Self-actualization needs
b. Physiological needs
c. Esteem needs
d. Belongingness needs
e. Safety needs
Making a choice is the most significant part of the decision-making process.
a. True
b. False
Madison has been assigned to work on the development of a budget that plans future
investments in major assets such as buildings and heavy machinery. Madison is
working on a(n)_______budget.
a. cash
b. capital
c. revenue
d. operating
e. expense
In a study by Kotter and Haskett evidence is provided to support the claim thatis
important for performance.
a. managing cultural values
b. leading partnerships within an industry
c. surveying the external environment
d. managing client relationships as boundary spanners
e. empowering employees
Within a single individual, management and leadership reflect the same sets of qualities
and skills that frequently overlap.
a. True
b. False
are associated with surface level of organizational culture.
a. Values
b. Norms
c. Manners of dress
d. Beliefs
e. All of these
Recruiting activities can be divided into (1) internal recruiting including “promote from
within” policies, and (2) external recruiting including the use of headhunters.
a. True
b. False
Which type of leader clarifies the role and task requirements of subordinates?
a. Transactional
b. Charismatic
c. Transformational
d. Supportive
e. Team
Which of the following group is expected to grow the most in employment from 2008
to 2018?
a. Hispanic
b. Asian
c. African American
d. European
e. White
When Miami Herald launches a Spanish-language newspaper, ElNuevoHerald, with
articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is
responding to changes inenvironment.
a. sociocultural
b. technological
c. economic
d. supply chain
e. geographic
One of the newest positions in organizations is the chief operating officer, a response to
widespread financial wrongdoing in recent years.
a. True
b. False
Values associated with interactive leadership include personal confidence, exclusion,
and independence.
a. True
b. False
A “dairy farm” view of management, i.e., contented cows give more milk, so satisfied
workers will give more work was espoused by:
a. human relations movement.
b. human resource perspective.
c. behavioral science approach.
d. management science perspective.
e. none of these.
Social responsibility is management’s obligation to make choices and take actions that
will contribute to the welfare and interests of society as well as the organization.
a. True
b. False
Sally enjoys her job as a teacher, not because of the pay or benefits, but because she
feels good about shaping the
minds of tomorrow’s leaders. Sally is motivated by:
a. power factors.
b. leadership factors.
c. hygiene factors.
d. extrinsic rewards.
e. intrinsic rewards.
is a role in which the individual provides support for team members’ emotional needs.
a. A task specialist role
b. A dual role
c. A nonparticipator role
d. A socioemotional role
e. None of these
TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering
system. As part of the implementation procedures, the company invests in detailed,
comprehensive training classes. What approach to change implementation is TooEasy
using?
a. Communication and education
b. Top management support
c. Participation
d. Coercion
e. Negotiation
Which is an advantage of the divisional structure?
a. Concern for customers’ needs is high.
b. There is little duplication of services across divisions.
c. There is good coordination across divisions.
d. Top management retains tight control of the organization.
e. There is no competition for corporate resources.
Michael’s team has evolved to the storming stage of team development. As team leader,
what should Michael be
emphasizing?
a. Lots of informal interaction
b. Participation by all team members
c. Task accomplishment
d. Goal achievement
e. Disbanding team
Authority is the right to use resources, make decisions and issue orders in an
organization.
a. True
b. False
Power coming from a formal management position in an organization and the authority
granted to it is called
_______.
A budgeting process in which lower-level managers budget their departments’ resource
needs and pass them up to top management for approval is called________budgeting.
_______and plans are the responsibilities of middle managers.
List the four ways team norms develop.
The continuous process of measuring products, services, and practices against major
competitors or industry leaders is called_______.
The step in the decision making process in which managers analyze the underlying
causal factors associated with the situation is called________.
A content theory that proposes that people are motivated by five categories of
needs-physiological, safety, belongingness, esteem, and self-actualization-that exist in a
hierarchical order is called the______theory.