The we-viewpoint is more effective in building goodwill as compared to the
you-viewpoint.
One useful technique to present bad news positively is to present one’s reasoning in first
and third person, avoiding second person.
When a message is likely to elicit a positive or neutral response from a reader, the direct
approach is preferable.
To communicate clearly, you must use words that your readers are familiar with.
“The students of the seventh grade scored well in their math test.” This is an example of
a discriminatory sentence.
Which of the following is an example of a sentence in which one idea is subordinated to
the other?
A. My wedding ring is worth a million dollars and I guard it with my life.
B. My wedding ring is worth a million dollars and I wear it rarely.
C. My wedding ring is worth a million dollars.
D. My wedding ring, which is worth a million dollars, is a guarded jewel.
E. My wedding ring is rarely worn by me.
Which of the following sentences is an example of incomplete construction?
A. I had studied hard for the test; however, I failed.
B. The children were noisy and ran around the house creating a mess.
C. She bought a shirt and a watch.
D. He walked confidently to address the congregation.
E. She was so happy with the party we gave her.
_____ provide a written record of a group’s activities and decisions, a history that
includes announcements, reports, significant discussions, and decisions.
A. Feasibility studies
B. Prefatory pages
C. Checklists
D. Minutes
E. Agendas
Of the following headings from a report, _____ violates parallelism of construction.
A. “Morale is declining”
B. “Production is lagging”
C. “Breakdowns are occurring”
D. “Equipment is wearing out”
E. “Absenteeism, a problem”
Which of the following divisions is best suited for creating an outline of a report
regarding the progress of a new manufacturing plant under construction?
A. Place
B. Quantity
C. Place-Quantity
D. Time
E. Quality
The following statement was used as an opening statement for a presentation on the
benefits of the industrial revolution: “In 1920, two men envisioned a garment store
where the goods were manufactured entirely by machines and they went on to make
their vision a reality.” This is known asopening with a _____.
A. quotation
B. human-interest story
C. joke
D. shocking statement
E. direct structure
Which of the following sentences is the best example of the use of abstract words?
A. He bought four computers.
B. She is happy with the proposal.
C. He has a dog named Pepsi.
D. I have been reading a novel for the past two days.
E. He lives in New York.
Which of the following falls under the “determine the problem and purpose” step of
collaborative writing projects?
A. The group should determine the factors of the problem.
B. The group should conduct research.
C. Group participants must think through the facts, apply the facts to the problem,
derive logical meaning from the facts, and see them from the readers’ points of view.
D. The group needs to develop a coherent, shared sense of the report’s intended readers
and their needs.
E. Group participants must base the report’s structure on the time, place, quantity,
factor, or other relationships in the data.
Which of the following is true about visuals in a document?
A. Some visuals can stand alone but others need to supplement the writing or speaking.
B. Visuals that occupy less than a full page should not be given borders.
C. The layout of a visual in a document should be independent of its size.
D. The importance of a message should have no bearing on the time and money spent
on creating visuals.
E. The size of a visual should be arbitrary and based on convenience.
The ability to effectively work with data through interpretation, recognize patterns in
them, derive data-based decisions, and use data to generate favorable outputs is most
accurately referred to as _____.
A. data recognition
B. computational thinking
C. emotional quotient
D. visual literacy
E. bypassing
_____ predominate in messages for goods and services that do not perform any
discernible rational function and are based on our senses.
A. Emotional appeals
B. Logical appeals
C. Practical appeals
D. Rational appeals
E. Feature-based appeals
Which of these phrases most effectively presents the idea in a cover message for a
marketing job?
A. “Studied marketing for three years”
B. “Took several courses in marketing”
C. “Studied buyer behavior and marketing analysis”
D. “Enrolled in three marketing courses this semester”
E. “Completed a course in marketing last fall”
The first step in planning an oral report involves:
A. determining methods of adapting to an audience.
B. organizing the content of the report.
C. determining the channel of communication.
D. planning the interaction session with the audience.
Which of the following is true regarding the construction of titles and captions in
visuals?
A. Titles and captions are not mandatory for all visuals within a document.
B. A title is used with visuals included in print documents.
C. A caption is used with visuals displayed in oral presentations.
D. A title must always specify the who, what, where, when, and why of the five Ws.
E. Titles and captions for visuals must be typed in title case.
Which of the following is a good practice in framing questions for routine inquiry
messages?
A. Combine two or more questions in a sentence.
B. Avoid the use of bullets to order questions.
C. Place all the questions in a single paragraph.
D. Avoid simple yes or no questions.
E. Use sentences that hint at a need for information.
Felix was specifically instructed to avoid using semicolons in a document he was
drafting. He was asked to split the sentence and rewrite them as two sentences. Once he
is done writing the document, which of the following will help him to easily check that
the document has no semicolons?
A. SHIFT+CTRL+E feature
B. Grammar checker
C. Spelling checker
D. Track changes feature
E. Ctrl+F feature
Which of the following sentences violates the rules of spelling?
A. The little girl received lavish gifts from her grandparents.
B. I felt relieved when my teacher did not scold me for missing the submission
deadline.
C. Believe in yourself.
D. He conceived the project while he was on vacation.
E. I have been decieved.
Which of the following is true of developing an agenda for a meeting?
A. It is mandatory to have a written agenda for informal meetings.
B. Items that explain or lead to other items should come before the items that they
explain in the agenda.
C. An agenda should not be available to every participant because there may bevarying
opinions on what should be given priority.
D. A fixed format should be followed when developing an agenda.
E. The use of word processing programs should be avoided when making agendas.
Which of the following statements is true regarding print text and online text?
A. Online text uses fragments and abbreviations more frequently than print text.
B. Print text as well asonline text tend to be linear.
C. Online text incorporates less information compared to print text in the same space.
D. Print text tends to be nonlinear while online text tends to be linear.
E. Print textcan produce comprehensive data more concisely than onlinedocuments.