Which of the following statements is true regarding self-managed work teams?
A) Self-managed work teams typically consist of forty to fifty employees.
B) Self-managed work teams typically manage conflicts well.
C) Members of self-managed work teams typically report lower job satisfaction.
D) Self-managed work teams are typically composed of employees from different
departments who work independent of each other.
E) In the case of self-managed work teams, supervisory positions take on decreased
importance.
Culture is most likely to be a liability when ________.
A) the employees of the organization are highly skilled
B) the organization’s environment is dynamic
C) the organization’s management is highly efficient
D) the organization is highly centralized
E) the organization scores low on the degree of formalization
During the second stage of group development, ________.
A) close relationships are developed
B) the group demonstrates cohesiveness
C) intragroup conflicts occur
D) the job task is performed
E) groups disband
Which of the following stressors is likely to produce less strain than the other stressors?
A) red tape
B) office politics
C) confusion over job responsibilities
D) role ambiguity
E) pressure to complete tasks
An individual who is described as an ESTJ (Extraverted, Sensing, Thinking, Judging)
on the Myers-Briggs Type Indicator can be best described as a(n) ________.
A) visionary
B) conceptualizer
C) innovator
D) organizer
E) leader
Attribution theory suggests that when we observe an individual’s behavior, we attempt
to determine whether it was internally or externally caused. That determination,
however, depends largely on three factors. Which of the following is one of these three
factors?
A) stereotyping
B) consistency
C) anchoring
D) rationality
E) intuition
Which of the following statements is true regarding a bureaucracy?
A) Bureaucracies need innovative and experienced decision makers at all levels in the
organization.
B) Bureaucracy is an ideal organizational design for those organizations that operate
under highly uncertain conditions.
C) Typically bureaucracies have wider spans of control.
D) Bureaucracies can get by with less talented middle- and lower-level managers.
E) Bureaucracies encourage employee empowerment.
While initial meetings may depend on surface-level diversity in making attempts to
understand other individuals, studies show that after time ________ and ________
become more important to understanding the other individual.
A) stereotypes; assumptions
B) assumptions; judgments
C) values; personality
D) age; wisdom
E) gender; age
You are the manager of a small boutique. You have decided to apply the Big Five
Model in order to understand your employees and their work habits because it is
generally supported by an impressive body of research. You want to use the five
dimensions of personality to match individuals with jobs to which they are well-suited.
You know that your customers are demanding and sometimes difficult. So the
salesperson should be able to withstand high levels of stress. Which personality
dimension taps a person’s ability to withstand stress?
A) extraversion
B) openness to experience
C) conscientiousness
D) emotional stability
E) agreeableness
Which of the following values is most likely to be important to low-context cultures?
A) status
B) directness
C) titles
D) trust
E) space
To show the effectiveness of a code of ethics, organizations should ________.
A) publicly reward those who act ethically
B) publicly punish those who do not act ethically
C) compare employees to see how one measures against another
D) both A and C
E) all, A, B, and C
Helen is an office worker who processes health insurance forms. She has worked at her
present job for three years. Initially she was criticized by her supervisor for sloppy
work, but thereafter improved considerably. Now she consistently processes her forms
without errors and even does more forms than her required quota. However, she has
found her supervisor has not responded to the extra effort she puts in, giving her no
praise and no financial reward. Helen is most likely to perceive that there is a problem
in the ________ relationship.
A) rewards-personal goals
B) performance-awareness
C) effort-performance
D) personal goal-self actualization
E) performance-achievement
Which of the following terms best describes employees who sit on a company’s board
of directors and represent the interests of the firm’s employees?
A) board representatives
B) works councils
C) quality circles
D) union representatives
E) board leaders
The performance variables productivity, absenteeism, and turnover are generally
considered a part of the ________ behaviors in the exit-voice-loyalty-neglect
framework.
A) voice and neglect
B) neglect and loyalty
C) exit and voice
D) loyalty and exit
E) exit and neglect
With reference to the Big Five Model, which of the following statements is true
regarding highly agreeable people?
A) They tend to do better in interpersonally oriented jobs such as customer service.
B) They are less compliant and less rule abiding than those who score low on
agreeableness.
C) They are more likely to engage in organizational deviance.
D) They are excellent negotiators.
E) They are especially susceptible to workplace accidents.