In a resume, one’s name and contact information should be placed at the bottom of the
sheet.
Businesses use text messaging primarily for data reporting purposes.
Since readers of most of the shorter, more informal reports do not understand their
context and purpose, the reports require introductory material.
Each person’s way of developing a piece of writing for a given situation is unique.
One of the most widely disseminated forms of business communication is the sales
message.
Which of the following options is best for the closing of an adjustment refusal
message?
A. An appropriate, positive comment
B. A negative apology
C. A reference to the problem
D. A detailed description of the reader’s mistakes
E. A statement of facts which shows the reader is to blame
In blogs, levels of authority range from _____.
A. 100-2000
B. 0-1000
C. 500-2500
D. 200-2200
E. 1000-3000
Which of the following is a shortcoming of theyou-viewpoint?
A. It can be manipulative.
B. It makes it difficult for readers to quickly analyze how a given message applies to
them.
C. It projects the self-centered view of the writer.
D. It projects the self-centered view of the reader.
E. It de-emphasizes the importance of the reader.
Which of the following is true of paralanguage?
A. It is the communication effect of the speed, pitch, volume, and connectivity of
spoken words.
B. It is a type of nonverbal communication that involves time.
C. It is a type of nonverbal communication that involves space.
D. It is a type of nonverbal communication that involves the physical movement of the
speaker’s body.
E. It is a type of nonverbal communication that involves physical appearances like the
speaker’s clothing, hair, and accessories.
The _____ feature lets users enable the software to recognize common errors they may
make.
A. Auto correct
B. Track changes
C. Word count
D. Smart Art
E. Clip Art
The persuasive appeals identified by Aristotle that are based on emotions are referred to
as _____.
A. ethos
B. pathos
C. logos
D. hamartia
E. grandiose
Which of the following sentences is gender-biased?
A. The salesperson closed the deal.
B. It takes immense courage to be a firefighter.
C. This is how a common man lives his life.
D. The priest declared them as husband and wife at the end of the ceremony.
E. The mail carrier usually stops by our house at 4.00 p.m.
Which of the following sentences has spelling errors?
A. They found the ruins of an ancient civilization while digging for oil.
B. Doctors said that he has calcium deficiency.
C. His height is six feet.
D. I don’t like music, neither does my friend.
E. His country is not a soverein state.
Which of the following sentences is in active voice?
A. The package will be delivered.
B. The grass has been trimmed.
C. The office is cleaned every day.
D. Cars are often stolen.
E. She writes articles for the newspaper.
Which of the following is true about cross-cultural communication?
A. Body language is the same world over and does not affect cross-cultural
communication.
B. Ethnocentrism makes you a better cross-cultural communicator.
C. The use of two-word verbs enhances the clarity of cross-cultural communications.
D. Continually checking for shared meaning can help ensure the accuracy of the
communication process.
E. The use of double questions enhances the clarity of cross-cultural communications.
Which of the following must a caller do, when leaving a voice mail message, if he or
shewants the call to be returned?
A. The caller must precisely state that they want the call to be returned, including when
he or shecan be reached.
B. The caller can assume that the person will automatically call back.
C. The caller should not leave his or hernumber in the message.
D. The caller can assume that the person knows where to reach him or her.
E. The caller can assume that the person receiving the voice mailknows when to reach
him or her.
Which of the following phrasesis the best for an adjustment refusal message?
A. “For these reasons, we can give a full refund only when..”
B. “If only you had…”
C. “We must refuse…”
D. “I regret to inform you…”
E. “Company policy states that…”
Choose the sentence that follows the basic principles of capitalization.
A. The students in the Introduction to Microcomputers course preferred using
Macintosh computers.
B. The students in the introduction to Microcomputers course preferred using macintosh
computers.
C. The students in the introduction to microcomputers course preferred using Macintosh
computers.
D. The students in the Introduction to Microcomputers course preferred using
macintosh computers.
E. The students in the introduction to microcomputers course preferred using macintosh
Computers.
Which of the following is a basic element of the techniques of professional talking?
A. Paralanguage
B. Voice quality
C. Passive voice
D. Proofreading
E. Use of space
Which of the following is the most ideal approach torefusing requests?
A. Presenting the facts in a blunt manner
B. Not offering an alternative solution
C. Not trying to cushion the bad news
D. Finding a fair and reasonable explanation
E. Making sure not to put any explanation and just maintaining the main goal to convey
the refusal
The ability to meaningfully, accurately, and efficiently create and interpret pictures and
other graphics is most accurately called:
A. cross-cultural competency.
B. information literacy.
C. verbal literacy.
D. emotional quotient.
E. visual literacy.
For certain types of problem-solving reports, writers study several courses of action and
then propose the most desirable one. This is known as a _____.
A. template macro
B. template micro
C. template merge document
D. progress study
E. feasibility study
What programs enable users to create documents for online publication?
What are bulleted lists?
Differentiate between progress reports and problem-solving reports.
What strategies should one consider when faced with the situation of making a negative
announcement?
How do blogs and discussion boards differ in the way they list posts?
Detail how career centers can be useful for students seeking an internship or a job.
Describe the various schemes used in numbering visuals?
Discuss the effects of text messaging and instant messaging on business
communication.
Explain the role of a strategic buffer in a bad-news message.