Calvin, the CEO of Incal Inc., a digital media startup, holds a meeting with his
employees, telling them he wants them to put 100% effort into their daily work. To
motivate them, he announces that the employee with the best performance will be
named Employee of the Month and provided with additional perks. In this scenario,
Calvin is trying to increase _____ at Incal Inc.
A. managerial engagement
B. employer engagement
C. client engagement
D. employee engagement
E. distributor engagement
When using an outside expert, a complete _____ should indicate funding for the project
and the process by which the organization will determine its level of satisfaction.
A. cohabitation agreement
B. letter of intent
C. certificate of occupancy
D. articles of incorporation
E. request for proposal
The rapid use of technology by HR departments in business organizations has resulted
in:
A. organizations becoming more bureaucratic and restrictive about information
pertaining to workplace policies.
B. the elimination of the self-service approach toward information dissemination in the
organization.
C. the elimination of face-to-face meetings and training sessions entirely across all
businesses.
D. the collection of employees’ opinions through online surveys to improve employee
engagement initiatives.
E. HR employees having greater responsibilities for record keeping.
Henry has been newly appointed as the head of the HR team at AAS Technologies. In
an attempt to establish a more efficient and reliable workflow, Henry has taken up the
responsibility of creating job descriptions and job specifications for the newly hired and
current engineers within the organization. While doing so, Henry gathers information
about the knowledge, skills, abilities, and other characteristics (KSAOs) required for an
engineer to successfully perform the job. Which of the following statements highlights
the importance of a thorough understanding of KSAOs if Henry is attempting to fill a
position?
A. KSAOs are a set of characteristics about the work to be performed rather than the
person on the job.
B. KSAOs are primarily used in job descriptions rather than in job specifications.
C. KSAOs play a significant role in interviews and selection decisions.
D. KSAOs must be used as a clear basis for selection because they are directly
observable in a person.
E. Only one element of KSAOs should be considered while developing job
specifications.
Lydia, a supervisor at Sansen Inc., needs to appraise the performance of her
subordinate, Charlie. In the context of performance information, which of the following
is the least biased source of information for appraisal and why?
A. Peers are the least biased source of information for appraisal because they often
understand an employee better than superiors.
B. Managers are the least biased source of information for appraisal because their
success depends on the employee’s productivity.
C. Customers are the least biased source of information for appraisal because
employees are often directly in contact with them.
D. A subordinate is the least biased source of information for appraisal because the
power relationships motivate a subordinate to provide honest information.
E. The employee himself because there is generally better agreement between an
employee and his or her supervisor.
Generally, an organization checks references:
A. only if it believes the information provided by an applicant is incorrect.
B. immediately after an applicant submits a resume.
C. after it has determined that an applicant is a finalist for a job.
D. because it is a legal requirement under equal employment opportunity laws.
E. because it is an unbiased source of information.
Which of the following is an example of the cross-training method?
A. Olivia, a cashier, is being trained to stock shelves in case there is a shortage of
employees.
B. Stan, along with his colleagues, participates in a 5K run sponsored by the company.
C. Kylie and five other managers analyze a business problem to suggest changes.
D. Patrick is reviewing videos of other employees exhibiting certain important
behaviors related to the workplace.
E. Ira has team members visualize that they have to do to release a new product.
Retaining top performers is not always easy because _____ for high-demand positions,
such as software engineers, from other companies has become the norm.
A. brainstorming
B. poaching talent
C. mind mapping
D. headhunting
E. reverse discriminating
Vincent has just been discharged from his job after the company he was working for
started downsizing. Confused about his state of joblessness, Vincent threatens to sue the
company for reparations. Which of the following programs can help the company avoid
such situations from exiting employees?
A. Outplacement counseling
B. Employee assistance program
C. Benchmarking
D. Progressive disciplining program
E. Expatriation
Tiara Inc., an international clothing brand, recruited 15 people as brand managers. They
all took a test as part of the recruitment process. Three months after the recruitment,
their test scores were analyzed along with their performance on the job to find a
substantial correlation between the two factors. Which of the following methods of
research is exemplified in this scenario?
A. Content validation
B. Predictive validation
C. Concurrent validation
D. Construct validation
E. Diagnostic validation
Identify the type of case where most of the debate focuses on discriminatory
consequences and the plaintiff need not prove an employer’s intent to discriminate.
A. Disparate impact
B. Disparate treatment
C. Reasonable accommodation
D. Affirmative action
E. Corrective action
Identify a true statement about the mixed-standard scale.
A. It is intended to define performance dimensions specifically using statements of
behavior that describe different levels of performance.
B. It uses several statements describing each trait to produce a final score for that trait.
C. It may use 15 behaviors to define levels of performance.
D. It lists traits and provides a rating scale for each trait.
E. It involves comparing each employee with each other employee to establish
rankings.
The Walsh-Healy Public Contracts Act of 1936:
A. requires that a lower “training wage” be paid to workers under the age of 20 for a
period of up to 90 days.
B. mandates that employers pay higher wages for overtime, defined as hours worked
beyond 40 hours per week.
C. covers construction contractors that receive more than $2,000 in federal money.
D. requires general contractors performing services on prime contracts in excess of
$2,500 to pay service employees in various classes no less than the wage rates found
prevailing in the locality.
E. covers all government contractors receiving $10,000 or more in federal funds.
Sheldon, the manager of a manufacturing firm, wants the organization to perform better.
He expects his employees to think more like owners, taking a broad view of what they
need to do in order to make the organization more effective. In this case, Sheldon
should:
A. pay his employees per piece that is manufactured.
B. create a balanced scorecard.
C. reorganize the departments in the organization.
D. implement a profit-sharing incentive plan.
E. hire new employees and pay them above the market rate.
The Rudd-Mitchell organization uses the Scanlon plan to provide incentives to its
employees. The workers produce electrical components worth $5 million. The target
ratio set by the organization is 30%. The employees will be given a bonus if the actual
labor costs are less than:
A. $0.5 million.
B. $1 million.
C. $1.5 million.
D. $2 million.
E. $2.5 million.
_____ refer to organizations that have the best possible fit between their social system
and their technical system.
A. Workforce analysis systems
B. Holistic management systems
C. Supply chain systems
D. High-performance work systems
E. Total quality management systems
Jeff owns and manages a small electronics repair store. He determines the time required
by his employees to complete each task assigned by him. When employees complete
the repairs in less time, they receive an amount of pay equal to that time determined by
him. In this scenario, Jeff is using the:
A. standard hour plan.
B. differential piecework plan.
C. merit pay plan.
D. straight piecework plan.
E. Scanlon plan.