In the context of employing temporary and contract workers, if the person providing the
service is a contractor and not an employee, the company is not supposed to directly
supervise the worker.
Ample opportunities for educational development are provided in capitalist economic
systems because education is free for students.
A manager who promises a raise to an employee who will participate in sexual
activities is said to be engaging in quid pro quo harassment.
Jobs that involve teamwork or broad responsibility tend to require a structure based on
functions.
Since arbitration is a formal process involving an outsider, it is much slower and tedious
than a law suit.
HR professionals can help make exit interviews more successful by arranging for the
departing employee to talk to his or her supervisor.
The balanced scorecard helps employees understand the organization’s goals and how
they can contribute to these goals.
The laws governing Equal Employment Opportunity guarantee equal pay for all
employees of an organization.
Research suggests that managers who participate in programs like Individual Coaching
for Effectiveness (ICE) improve their skills and are less likely to be terminated.
An HR professional can be an effective talent manager or organizational designer only
when he has the knowledge of how an organization is structured and how that structure
might be adjusted to help it meet its goals for developing and using employees’ talents.
In order to minimize distributional errors, raters should use only one part of the rating
scale.
Most employee development occurs through formal education programs.
If at least 30 percent of an organization’s employees sign an authorization card, the
union may request that the employer voluntarily recognize the union.
The use of wellness programs and consumer-directed health plans in an organization
reflect its objective of controlling the cost of healthcare benefits.
Which step of the instructional design process is an organization in control of the least?
A. Assessing needs for training
B. Ensuring readiness for training
C. Planning a training program
D. Implementing a training program
E. Evaluating the results of training
Janet, a production manager, thinks management by objectives is a good way to
measure performance results of employees in an organization. However, her colleague,
Ferdinand, disagrees with her. Whose argument is correct and why?
A. Ferdinand is right because the goals in this strategy are subjective.
B. Janet is right because managers and employees have to set their own goals
independently.
C. Ferdinand is right because management by objectives can have negative
consequences on productivity.
D. Janet is right because results-oriented performance measurement is relatively easy to
link to the organization’s goals.
E. Ferdinand is right because management by objectives focuses only on individual
goals.
Which of the following processes involves analyzing the tasks necessary for the
production of a product or service?
A. Ergonomics
B. Work flow design
C. Utilization analysis
D. Industrial engineering
E. Break-even analysis
Nicole, a manager at an electronics firm, believes that the firm has to create many
early-retirement programs with incentives to minimize a labor surplus, as the
employees who are reaching the traditional retirement age are not interested in leaving
the organization. Which of the following statements explains the reason for this trend
among older employees?
A. There are many laws against gender discrimination.
B. There is a rise in the value of older workers’ retirement assets.
C. Jobs are becoming less physically demanding.
D. Phased-retirement programs fail to allow employees to work a reduced number of
hours.
E. Retirement programs tend to offer benefits only to older female employees and fail
to cover older male employees.
_____ are employed directly by a company for a certain amount of time, specified in a
formal agreement between the company and the workers.
A. On-call workers
B. Independent contractors
C. Temporary workers
D. Contract company workers
E. Part-time workers
Naomi, a white female applicant, is refused a job at a state university in favor of a less
qualified minority applicant. She considers suing the state university on charges of
reverse discrimination against her under _____.
A. the Thirteenth Amendment
B. the Fourteenth Amendment
C. the Twenty-Second Amendment
D. the Civil Rights Act of 1866
E. the Occupational Safety and Health Act
Aaron, an HR manager, observes that the number of employees quitting their jobs has
been steadily increasing over the last six months. On closer inspection, he finds that a
majority of the employees who quit were unhappy with the pay structures. Aaron
assesses the significance of each job to the organization, which helps him set up fair pay
structures. This in turn helps the organization retain valuable employees. Which of the
following most likely relates to the task undertaken by Aaron?
A. Job evaluation
B. Career planning
C. Job training
D. Performance appraisal
E. Selection
Hamish Life, an insurance company, defines the difference in pay between an
entry-level recruiter and an entry-level assembler, as well as the difference between an
entry-level recruiter, the HR manager, and the organization’s Vice President. Which of
the following is being exemplified in this scenario?
A. Straight piecework plan
B. Job structure
C. Merit pay system
D. Pay differential
E. Balanced scorecard
Which of the following is an arrangement in which the organization distributes shares
of stock to all its employees by placing it in a trust?
A. Stock options
B. Employee stock ownership plan
C. Scanlon plan
D. Collective stock options
E. Profit sharing plan
When in situations they dislike, employees with positive core self-evaluation tend to:
A. experience high job dissatisfaction.
B. blame other people for their problems.
C. seek change in socially acceptable ways.
D. act aggressively toward others.
E. experience feelings of anger, guilt, and nervousness more than others.
A leading IT firm experiences a major exodus of production employees department to a
rival firm. The firm uses a tool that tracks such movements, which is part of the human
resource information system (HRIS). Which of the following tools will help the firm
track such data?
A. Expert system
B. Cloud computing database
C. Decision support system
D. HR dashboard
E. Judge-advisor system
Edward, a U.S. businessman, visits India for a corporate meeting. While interacting
with the board members, he addresses them by their first names, as he does with board
members in the United States. However, the board members in India were offended by
this gesture. Which of the following differences in culture does this scenario reveal?
A. Individualism/Collectivism
B. Uncertainty avoidance
C. Power distance
D. Long-term/Short-term orientation
E. Masculinity/Femininity
Betty, an American, works for an automobile manufacturer in New Jersey. Her
manager, Ruth, sends her on an overseas assignment to handle operations at the
company’s newly acquired plant in Japan. Which of the following, if true, could have
most likely led to Betty being chosen for the assignment?
A. Betty lacks tolerance to ambiguity and resists change.
B. Betty prefers to work in a less challenging work environment.
C. Betty works best with those from feminine cultures with low power distance.
D. Betty is insensitive to differences in cultures and norms.
E. Betty possesses the motivation to succeed and is achievement oriented.
Outplacement counseling programs are:
A. long-distance educational programs using instruction via video or audio tapes,
computers etc. provided by the company to augment employee skills.
B. services in which professionals try to help dismissed employees manage the
transition from one job to another.
C. third-party programs to assist employees with their mental health and chemical
dependency needs.
D. university-sponsored executive training programs that require participants to live on
campus while completing short, custom-designed courses.
E. services rendered to employees to manage drug or alcohol addiction.
Which of the following is true about continuous learning?
A. The advancement of technology has put little pressure on employees to learn about
their work systems.
B. Employees should continuously learn about their work systems to improve
performance.
C. Continuous learning may eventually turn out to be a disadvantage because it results
in information overload.
D. Despite continuous learning, employees do not put into practice what they have
learned.
E. Continuous learning definitely will result in a job transfer or better job opportunities.
Rhodes Group, a financial services corporation, advertises itself to cultivate a favorable
picture of the organization by using the slogan, “Investing innovatively.” This scenario
is an example of _____ advertising.
A. viral
B. image
C. proactive
D. saturation
E. signature
When an organization undertakes a complete review of its critical work processes to
make them more efficient in an effort to deliver higher quality, it is engaging in:
A. outsourcing.
B. offshoring.
C. reengineering.
D. greenfield venturing.
E. codetermining.