Which of the following must not be done when using visuals in delivering an oral
presentation?
A. Putting five brief bullet points on a slide
B. Using a 32 point-type for headings
C. Using a 18 point-type for text
D. Using a color combination that is complimentary
E. Using a similar format across all slides
The main place for getting attention in email messages is the:
A. second line of the concluding paragraph.
B. subject line.
C. body of the message.
D. second line of the opening paragraph.
E. conclusion.
What is the difference between Zite and RSS feeds?
A. Unlike an RSS feed where users subscribe to sites and then receive content, Zite is
an online portal that the general public can access for specific information.
B. Unlike an RSS feed where users subscribe to sites and then receive content, Zite
requires users to go to individual websites.
C. Unlike an RSS feed where users subscribe to sites and then receive content, Zite
pulls news articles to user categories based on activity in their Twitter account.
D. Unlike an RSS feed where users subscribe for free, Zite is a very expensive app to
install.
E. Unlike an RSS feed where users have to sign up for a fee, Zite is a free app that can
be easily installed.
An angry customer calls the public relations department of Uranus Inc. to complain
about a defect in the company’s product. Such a communication is most likely to be
classified as:
A. internal-operational communication.
B. external-operational communication.
C. personal communication.
D. internal-external communication.
E. grapevine communication.
When using the past time viewpoint in your report, you:
A. should report the results of a recent survey in the present tense.
B. can violate parallelism of construction for the headings.
C. should use present tense viewpoint for research methodology.
D. should avoid using the past time viewpoint for prevailing concepts.
E. can use the past time viewpoint for proven conclusions.
Which of the following sentences is the best example of the use of unfamiliar words?
A. I’m so glad I didn’t have to go to work today.
B. The memo was sent out to the employees.
C. The festivities will culminate with the display of fireworks.
D. My best try was not good enough.
E. I want to post these letters.
_____ occurs when a visual is stretched excessively horizontally or vertically to change
the meaning it conveys to the reader.
A. Scale distortion
B. Varied scale size
C. Zero-point error
D. Format error
E. Grid misplacement
Which of the following is usually the first to be omitted from reports when the
formality decreases and the problem becomes smaller?
A. Title page
B. Letter of transmittal
C. Table of contents
D. Executive summary
E. Title fly
Which of the following sentences uses a clich©?
A. A lot of property was destroyed in the fire.
B. The telephone was invented by Alexander Graham Bell.
C. The company uses cutting edge technology to manufacture its products.
D. He wasn’t online yesterday.
E. They would have been able to return the bottle if they hadn’t torn off the labels.
Which of the following is true about informal conversation?
A. It is a systematic process of investigation.
B. It helps to quickly assess perceptions about a workplace issue.
C. It involves using material that someone else has published.
D. It takes an interpretive approach to research.
E. It generates collaborative collections of knowledge.
Which of the following is a defining characteristic of an IRM tool?
A. It gives writers little control of their documents once it’s transmitted.
B. It allows the user to run a spell check.
C. It gives writers the ability to specify who can read or change their documents.
D. It allows writers to simply password-protect their documents.
E. It allows writers to simply encrypt their documents for protection.
Select the best of these closing sentences for a message refusing to participate as a
speaker at an event.
A. “I wish the event turns out to be a great success.”
B. “I regret that I must refuse.”
C. “I sincerely hope that you understand why I made this decision.”
D. “Perhaps next time I will not have to refuse.”