Unlike column charts, a line chart cannot be used to compare two series on the same
grid.
The use of you-viewpoint requires the mandatory use of the word ‘you’ or ‘your.’
When you look for relationships between sets of data during the report-writing process,
you should ensure that the data sets are noncomparable.
Poor communication results in misunderstandings but does not affect an organization
monetarily.
In face-to-face communication, nonverbal communication accounts for a larger part of
the total message than do the words that are sent or received.
In a resume, information organized in a(n) _____ layout presents a picture of a
competent worker by putting hard numbers and precise facts behind skills and traits that
have been mentioned.
A. reverse chronological organizational
B. combined
C. functional
D. targeted
E. accomplishments
Which of the following is a source of primary research?
A. Encyclopedia
B. Interview
C. Almanac
D. Government publication
E. Website
Karen is responding to a request to use her company’s logo in the promotional materials
for an upcoming fundraiser that Karen’s company is sponsoring. Which of the following
openings will be most effective in this situation?
A. I have received your August 4 message in which you ask…
B. Thank you for your August 4 message.
C. Thank you for awaiting our approval.
D. Yes, you may use the company’s logo in promotional materials for…
E. We have given your question some thought…
Which of the following is true regarding the construction of titles and captions in
visuals?
A. Titles and captions are not mandatory for all visuals within a document.
B. A title is typically used with visuals included in print documents.
C. A caption is typically used with visuals displayed in oral presentations.
D. A title must always specify the who, what, where, when, and why of the five Ws.
E. The title or caption of the visual has the objective of concisely covering the contents.
For communicating successfully across cultures, you should:
A. frequently use yes/no questions in conversations.
B. use double questions often in conversations.
C. avoid using the active voice.
D. avoid using negative questions in conversations.
E. use colloquial words.
Baby Boomers are people:
A. with more than three children.
B. who were born soon after World War II.
C. who were brought up in more than one cultural background.
D. who support population control strategies.
E. with children in more than one country.
Primary research is also called _____ research.
A. double-barreled
B. empirical
C. scaling
D. pilot
E. usability
To write economically, you should:
A. use passive voice instead active voice.
B. avoid active verbs.
C. use see-saw sentences.
D. use cluttering phrases.
E. eliminate surplus words.
A speaker used the following opening when giving a speech regarding the necessity for
stringent anti-whaling laws: “Did you know that in late 1930s, more than 50,000 whales
were killed annually?” This is an example of opening a presentation with a _____.
A. human-interest story
B. humorous anecdote
C. quotation
D. startling fact
E. prepared joke
Which of the following guidelines should be followed when writingorder
acknowledgement messages?
A. Begin the message with bad news if there is any.
B. Focus on the delay of an order and stressing that it is your company’s fault.
C. Include additional promotional material.
D. Refrain from mentioning a delay if it is due to unexpected reasons.
E. Refrain from wasting time inbuilding goodwill.
Correct the following sentences according to the basic principles of capitalization. a) I
always use microsoft products and shop online at EBay. b) Sam helped edit the book
getting things done the easy way.
You have drawn the conclusion that people in cities are happier than people in rural
areasfrom their income records. The fallacy in your interpretation is:
A. illogical cause-effect conclusion.
B. unreliable data.
C. unrepresentative data.
D. oversimplification of the problem.
E. faulty numeric calculation.
Which of the following sentences is the best way topresent the experience of a job
applicant?
A. “I held a position as sales manager for three years.”
B. “As a sales manager for three years, I supervised the work of 12 representatives
covering a four-state area.”
C. “You will be pleased to know that I held the title of sales manager for three years.”
D. “I have had three years of experience as a sales manager during which I fulfilled
various other duties.”
E. “From 2003-2006, over a period of three years,I was employed as a sales manager by
the same employer.”
Which of following appealing personality traits, similar to sincerity, is hard to feign and
must be honest to be effective?
A. Competence
B. Confidence
C. Arrogance
D. Friendliness
E. Dogmatism
Which of the following is best when describing your problem in an indirectclaim
message?
A. The words describing the problem should express disinterest in a continued
relationship.
B. The words describing the problem should make the reader realize his or her mistake.
C. The words describing the problem should be blunt.
D. The words describing the problem should be courteous yet firm.
E. The words describing the problem should be focused on feelings rather than mere
facts.
_____ is an online network of library content and services.
A. RSS
B. Wikipedia
C. LinkedIn
D. WorldCat
E. Kartoo
What are the four forms of written reports other than short reports, letter reports, and
email or memo reports?
What is the most common arrangement of the prefatory pages?
How can you make your writing nondiscriminatory?
How should bad news be handled when writing routine responses?
What is the goal of business communication? Define mental filters and bypassing.
Explain how the personal usage of social media differs from business usage.
Discuss the importance of a positive effect in business messages.