An order acknowledgment message begins with good newsand ends on a goodwill note.
The official culture and the actual culture in a company are not necessarily the same.
The kind and amount of communicating a business does is independent of the nature of
the business.
When writing bad-news messages, a preceding explanation can convince the reader that
the writer’s position is correct.
The majority of the reports written within companies are routine operational reports.
Special considerations when writing an message include overcoming the reader’s
negative impressions and regaining the reader’s confidence in you and your company.
The direct arrangement presents the most important part of the report right away.
The reason stereotypes are powerful is that they are based to some degree on observable
likenesses within groups of people.
In terms of refusing requests, opening with the bad news that one is refusing the
reader’s request helps maintain goodwill.
Which of the following is true of the use ofa strategic buffer when writing bad-news
messages?
A. A strategicbuffer conveys bad news in a blunt manner.
B. A strategicbuffer is used to directly deliver the message without explanations.
C. A strategicbuffer does not indicate what the rest of the message talks about.
D. A strategicbuffer is usedwhen the writer is not trying to cushion the bad news.
E. A strategicbuffer is used when the writer istrying not to offer an alternative solution
at any cost.
Which of the following statements is true about effective writing?
A. Multiple ideas should be included within a single sentence to keep your readers
engaged.
B. The use of unfamiliar words helps in capturing the reader’s interest and increases the
effectiveness of a message.
C. In order to write effectively, the use of active voice should be avoided.
D. Complex sentence structures are required to convey the importance of a message.
A department manager manages to procure a sum of $12,000 for a project as opposed to
the $15,000 budget put forth by his subordinate. Which of the following is the most
positive way of putting across this message?
A. The accounting department has refused to grant the full amount that you have stated.
A sum of $12,000 has been approved instead and has been credited to the
project’saccount.
B. You must bewell aware of the current economic slump. As a result, I have not been
able to procure the amount as suggested in the budget. An amount of $12,000 has been
credited to the project’saccount.
C. The sum of $15,000 has been rejected. It has been credited to the project’s account.
Contact me for further assistance.
Which of the following sentences best illustrates a roundabout construction?
A. The president is of the opinion that a recession is near.
B. The president believes a recession is near.
C. The president thinks a recession is near.
D. A recession is near, believes the president.
E. The president thinks a recession is coming.
Which of the following sentences uses clich©s?
A. What would you do if you had a million dollars?
B. If she had not stopped the boy, he would have run into the van.
C. This hotel has world class amenities.
D. If you’d turned down the volume of your stereo, the neighbors would not have
complained.
E. We will lose our way if we do not refer to the map.
Which of the following is the primaryadvantage of social bookmarking websites?
A. They help users to organize and store their favorite Web resources.
B. They allow users to conduct primary research.
C. They encourage users to conduct a search from scratch.
D. They block non-indexed content.
E. They increase users’ blog ratings.
In today’s business world, _____ are the most widely used form of written
communication.
A. text messages
B. instant messages
C. letters
D. memos
E. emails
Discuss new media.
Which of the following refers to a webinar?
A. A recorded web presentation that is used for casual purposes
B. A face-to-face business presentation that is extremely complex
C. A web presentation in which speakers present on their topic of expertise and the
audience is able to participate
D. A face-to-face presentation with the use of Web content to aid the presentation
E. A recorded web presentation that is popular in business communication
In terms of good phone techniques, when screening calls for others it is important to:
A. only identify oneself.
B. only offer assistance.
C. first identify the organization and then offer assistance.
D. keep one’s identity confidential.
E. refuse to connect to the person concerned unless a valid reason is given.
_____ are the bestway to visualize the scope of a project and see how all of the pieces
of a project come together to create a final product or achieve a business goal.
A. Online publishing tools
B. Project planning tools
C. Product planning tools
D. Organization charts
E. Project calendars
Which of the following statements avoids the use of a preachy tone?
A. You must take advantage of the offers that come your way in order to become
successful.
B. I have to repeatedly tell you that you need to understand the various risks involved in
buying stocks and not buy them blindly.
C. You can choose a plan that suits your requirements and can change plans at any time.
D. A higher discount tag on our product implies you will save more money on that
product.
E. Why don’t you take up the job?
In the context of the external audiences of today’s businesses, suppliers, contractors,
distributors, shippers, and contract workers are referred to as:
A. regulatory agents.
B. public groups.
C. industry partners.
D. core business partners.
E. community groups.
Which of the following is true about short reports?
A. The writing in shorter reports tends to be more impersonal than in long reports.
B. Short-report situations usually do not involve personal relationships.
C. Short reports rarely tend to be from and to people who know each other.
D. The shorter reports are likely to use the personal pronouns “I,” “we,” and “you,”
rather than only the third person.
E. Shorter reports seldom deal with day-to-day, routine problems.
You are most likely to focus on yourstyle and examine your sentences to see if they
pace the information in such a way that the reader can easily follow it, if they
emphasize the right things, and if they combine pieces of information coherently at the
_____ level of the revision process.
A. editing
B. planning
C. channel selecting
D. form selecting
E. medium selecting
Which of the following is an internal audience for a private sector organization?
A. Its competitors
B. Its customers
C. Its employees
D. Its suppliers
E. Government officials
Which of the following is true aboutquantitative research?
A. Quantitative researchers typically begin by constructing a hypothesis to test.
B. Quantitative researchers typically begin by asking a general question about what
they want to learn.
C. Quantitative researchers avoid applyingstatistical tests to test numerical data as they
are subjective in nature.
D. Quantitative research involves a more interpretative approach to research as
compared to qualitative research.
E. The use of primary research methods such as experimentation and questionnaires
compromise the accuracy of quantitative data.
Which of the following sentences is an example of a discriminatory sentence?
A. The lawyer conceded defeat.
B. The firefighters saved the children from the raging fire.
C. The architect lost the plans.
D. The salesperson offered freebies to close the deal.
E. The origin of mankind is a mystery.
If you select a rational appeal as your central theme, you should:
A. describe your product based on what it can do for your reader.
B. describe your product based on how it appeals to the senses.
C. use pathos to attract consumers.
D. avoid using logos to attract consumers.
E. avoid using the logical appeal.
What are the special needs to be considered when granting an adjustment?
What is a table?