We use a number of shortcuts when we judge others. All of the following are shortcuts
that we use to judge others except ________.
A) stereotyping
B) the halo effect
C) the contrast effect
D) the self-serving bias
E) selective perception
Which of the following is not a reason why people join groups?
A) to consume fewer hours in decision making
B) to fulfill social needs for affiliation
C) to feel stronger and have fewer self-doubts
D) to achieve something that cannot be individually achieved
E) to have increased feelings of worth
Kimberley, a manager at a large company, tends to assign group members to particular
tasks, expects workers to maintain definite standards of performance, and emphasizes
the meeting of deadlines. In the light of the Ohio State Studies, this indicates that
Kimberley, as a leader, is ________.
A) low in task orientation
B) high in consideration
C) relationship oriented
D) employee oriented
E) high in initiating structure
You wish to predict job satisfaction for each of your employees. Which of the five
facets of personality will probably be of the most interest in this case?
A) extraversion
B) agreeableness
C) conscientiousness
D) emotional stability
E) openness to experience
Which of the following is a group decision-making technique?
A) mind mapping
B) brainstorming
C) lateral thinking
D) group polarization
E) morphological analysis
Trends Inc. is an apparel company. To keep up with the latest changes in the fashion
industry, the company has to come up with innovative designs and follow strict time
lines. The culture of the company values aggressiveness, innovation, and risk taking.
The members of the organization accept these cultural values. They know exactly what
is expected of them and these expectations go a long way in shaping their behavior. In
addition to this, the culture of the marketing department is outcome oriented and the
finance department emphasizes attention to detail. The organizational culture of Trends
Inc. values aggressiveness, innovation, and risk taking. These characteristics express its
________.
A) autocratic culture
B) subculture
C) highly formalized culture
D) reflective culture
E) dominant culture
A ________ means that when nothing is going on, people are generally in a mildly
good mood.
A) low positive affect
B) positivity offset
C) high positive affect
D) residual positivity
E) high negative affect
Marshall and Joe are brothers. Both are very interested in board games and both are
very intellectual. Marshall is very kind and caring while Joe is a bit of a nerd. What is
the role that genetics has likely played in the personalities of the two brothers?
A) most likely nothing, it is all about life experience
B) maybe some, after all, they probably grew up together
C) even split, genetics and life experience have shaped them
D) probably little, genetics are a big factor
E) everything, you are who you are
Your ________ determines the lowest value acceptable to you for a negotiated
agreement.
A) BATNA
B) margin of error
C) bid price
D) asking price
E) hidden value
Guillermo’s wife was recently diagnosed with breast cancer. Guillermo had to take a
considerable amount of time off work to care for their children, and he was late in
completing his portion of a large project. Guillermo never feared that his job was in
jeopardy because of his absences or his delay in completion of work. Name the major
job attitude relative to the above stated example.
A) psychological empowerment
B) perceived organizational support
C) organizational commitment
D) employee engagement
E) job involvement
Amber and Emmet were recently hired by a marketing agency. While Amber is
typically in a good mood always, Emmet appears to be depressed most of the time.
Based on this information, what would you expect from Amber?
A) She will take a great deal of time trying to make a good decision.
B) She will have poor problem-solving skills.
C) She will not be very creative when making decisions.
D) She will find better solutions to problems.
E) She will make poor decisions.
Which of the following types of communication is most likely to be used by employees
to provide feedback to higher-ups, inform them of progress toward goals, and relay
current problems?
A) lateral communication
B) upward communication
C) downward communication
D) horizontal communication
E) grapevine communication
Your friend Leslyn has been driving a Mustang for the past few years and is very vocal
about how much she likes her car. Unfortunately, she was recently in an accident and
has now purchased a brand new Challenger. Now she talks about how much she likes
the Challenger and has started to criticize Mustangs! Which statement would best
describe what you should say to Leslyn the next time she talks about cars?
A) Leslyn, I liked your Mustang but your Challenger is great too!
B) Leslyn, I am sorry about your car. Why did you not get another Mustang?
C) Leslyn, I am sorry about your car Mustang. It was a great car but your Challenger is
great too!
D) Leslyn, I am sorry about your Mustang but do you need to be so negative toward it
now?
E) Leslyn, your negativity is driving us all nuts!
With reference to decision making, satisficing involves ________.
A) identifying all possible alternative decisions
B) seeking solutions that are satisfactory and sufficient
C) evaluating all possible alternatives objectively
D) selecting the best option with the highest utility
E) using an unconscious decision-making process created from distilled experience
Chain of command is a key element of an organization’s structure. Which of the
following key questions is addressed by this element?
A) How many individuals can a manager efficiently and effectively direct?
B) To whom do individuals and groups report?
C) On what basis will jobs be grouped together?
D) To what degree are activities subdivided into separate jobs?
E) To what degree will there be rules and regulations to direct employees and
managers?
Of the following attitudes, the best predictor of turnover is ________.
A) pay
B) supervision
C) organizational commitment
D) cognitive dissonance
E) affective dissonance
Which of the following statements is true regarding the grapevine?
A) It is a formal channel of communication in an organization.
B) About 10 percent of information that flows along the grapevine is accurate.
C) It is controlled by management.
D) Most employees perceive it as more believable and reliable than formal
communiqu©s issued by top management.
E) The grapevine is a popular form of written communication.
Helena and Laura were talking on the phone. Laura’s two-year-old son fell and started
crying loudly. Laura could no longer hear what Helena said. This is an example of
________.
A) feedback
B) decoding
C) noise
D) encoding
E) filtering
According to Robbins and Judge, organizational behavior can be analyzed on all of the
following levels except ________.
A) outcome
B) group
C) organizational
D) individual
E) none of the above
According to the traditional view of conflict, conflict is ________.
A) harmful
B) natural
C) necessary
D) healthy
E) rational