A product life cycle refers to the five stages through which most products and services
pass, including introduction, growth, maturity, progress, and decline.
The final step in the organization process is to allocate resources and directives for
subtasks.
Determining at what rate employees are being lost to other organizations is part of
human resource planning.
A code of ethics is an informal statement that organizations release to help its
employees obtain a basic understanding of ethics.
Entrepreneurial leaders approach each mistake as if it is a significant error rather than a
smaller error that will be neutralized by the normal functioning of the organization.
A potential disadvantage of planning is that it can take up too much managerial time.
The Vroom-Yetton-Jago Model is built on the premises that organizational decisions
should be of high quality and subordinates should accept and be committed to
organizational decisions that are made.
A company that exports products to a foreign country and establishes sales
organizations abroad is considered to be a domestic company.
In an organization, short-term planning, clarifying objectives of jobs in organizations,
and monitoring operations and performance are task-related activities.
An organization that wants to retain an employee may need to assist that employee’s
spouse in his or her career development as well.
SWOT is an acronym for a firm’s strengths, weaknesses, objectives, and threats.
Social value refers to the basic long-standing needs of society and has little to do with
profits.
Customer dimension is an element of organization culture that focuses on making sure a
product, in the opinion of the customer, does what it is supposed to do.
Being one of a very few members of a group in an organization is known as ________.
A) discrimination
B) prejudicing
C) ethnocentrism
D) tokenism
E) stereotyping
The HR department of a large IT firm is responsible for recruiting and training qualified
employees for all the other departments within the organization. In essence, they are the
suppliers of workers, and the various organizational departments needing workers are
their customers. Under the given circumstance, identify the role played by the human
resource department.
A) control role
B) functional role
C) service role
D) advisory role
E) counseling role
________ resources refer to the machines used during the manufacturing process.
A) Hardware
B) Capital
C) Technology
D) Raw material
E) Monetary
Which of the following is NOT a reason for failure of plans?
A) Responsibility for planning is wrongly vested solely in the planning department.
B) Management expects that plans developed will be realized with little effort.
C) Financial projections are confused with planning.
D) Adequate inputs are used in the planning.
E) Management fails to grasp the overall planning process.
BBM Inc. is a consumer electronics giant based in the U.S. Unlike most of its
competitors, the company recently chose to set up its manufacturing unit in Finland
instead of China. Which of the following, if true, would most strengthen this decision?
A) China offers a large talent pool of highly skilled, but low cost labor.
B) The Finnish government encourages domestic businesses and provides them with
ample financial support.
C) Research suggests that consumers have a negative perception of goods that are
manufactured in China.
D) BBM was recently fined by the government for dumping its products in developing
countries.
E) Suppliers in China have lower bargaining power than those in Finland.
An organizational ________ is a narrative describing the adventures of a heroic
individual or family significantly linked to an organization’s past or present.
A) myth
B) saga
C) symbol
D) emblem
E) jargon
Which of the following behaviors is an attempt to relieve tension and frustration on the
part of an employee who lacks motivation due to unsatisfied needs?
A) greater efficiency
B) increased aggression
C) increased productivity
D) competitive behavior
E) reduced absenteeism
A group decision-making process which forbids negative feedback on any suggested
alternative by any group member until all members have presented alternatives is
known as ________.
A) groupthinking
B) brainstorming
C) doublethink
D) mindmapping
E) scapegoating
The portion of the total management system at which a plan is aimed is called the
________ of the plan.
A) repetitiveness
B) level
C) time dimension
D) scope
E) longevity
________ comes naturally as the mutual acceptance of group members increases and
communication and decision making continue within the group.
A) Conformance threat
B) Group polarization
C) Groupthink
D) Cognitive dissonance
E) Group solidarity
At Anoia Systems, processes remain the same year after year, and there is little
innovation in the products or types of clients. This situation is unlikely to change. Most
employees have been with the company for more than five years, and are well-versed
with their job requirements. Employees have the skills to accomplish their jobs, but
they have become satisfied with just getting by and are not motivated to improve
performance. Which of the following managerial skills will help motivate employees to
perform better?
A) clarifying roles
B) recognizing
C) short-term planning
D) consulting
E) supporting
The life cycle theory of leadership maintains that ________.
A) a manager’s leadership style should be independent of the follower’s maturity levels
and abilities
B) the organization should match individuals with specific leadership situations
C) a manager’s leadership style will be effective only if it is appropriate for the maturity
level of the followers
D) leadership abilities of an individual increase as he gains experience and decrease
after he reaches the maturity level
E) as a manager gains experience he should shift toward a participative style of
leadership
Gene Co., a pharmaceutical company, directs its management to increase production
through an understanding of people. The company believes that if managers understand
their people and adapt their organizations to them, organizational success will follow.
Which management approach is Gene Co. adopting in this scenario?
A) system approach
B) management science approach
C) classical approach
D) contingency approach
E) behavioral approach
Which of the following statements is true of the reengineering improvements process?
A) The reengineering approach prescribes that those who use the output of a process
should perform the process themselves.
B) Reengineering improvements involves making several sequential improvements in
quality one thing at a time.
C) Reengineering improvements dictates that organizations separate decision authority
from the actual work.
D) In contrast to incremental improvements, reengineering does away with the concept
of teams representing the functional units in the process to be reengineered.
E) Hammer’s model of reengineering improvements recommends that
information-processing work must be insulated from the real work involved in
producing the information.
Under the piece-rate system pioneered by Taylor, ________.
A) workers were paid according to the amount they produced
B) managers develop their employees’ work-related skills
C) each job was reduced to the most basic movement possible
D) workers were paid more than their managers
E) managers were paid only after the workers exceeded production
Decision making using the Delphi technique ends ________.
A) with a secret ballot which allows members to support their favorite ideas
B) when group members are allowed to finally meet face to face
C) after all the responses of all the group members have been consolidated
D) once a consensus problem solution is reached
E) after all questionnaires have been scored and tallied
Because of his writings on the elements and general principles of management, Henri
Fayol is usually regarded as the pioneer of ________.
A) strategic management applications
B) organizational behavior
C) business finance model
D) operations management theory
E) administrative theory
________ is the process of development of proposed action that will furnish sufficient
and appropriate organizational resources for reaching established organizational
objectives.
A) Input planning
B) Regenerative planning
C) Forecast planning
D) Batch planning
E) Community planning
Which of the following sales forecasting methods provides the forecaster with a
trend-line that best explains the historical relationship between sales and time?
A) the regression method
B) the product stages method
C) the jury of executive opinion
D) the Delphi method
E) the moving average method