The Forestville Freeze is regionally known for its employee training programs.
Managers at the Freeze conduct research to determine the best candidate interviewing
techniques. This involves the use of which management approach?
a. Administrative principles approach
b. Bureaucratic approach
c. Behavioral sciences approach
d. Humanistic approach
e. Scientific management approach
Frank Gilbreth felt that efficiency equated with:
a. one best way to do work.
b. leadership flows from the top down.
c. procedures and policies.
d. scientific management.
e. bureaucracy.
________ is a process whereby companies find out how others do something better than
they do and then try to imitate or improve on it.
a. TQM
b. Continuous improvement
c. Benchmarking
d. Empowerment
e. MBO
Standardization of work and wage incentives are characteristics of:
a. bureaucratic organizations.
b. scientific management.
c. quantitative management.
d. administrative management.
e. behavioral science.
Before implementing new changes in work schedules, Trudy’s Trinkets works with the
union to ensure a smooth transition. What approach to change is this company using?
a. Negotiation
b. Top management support
c. Participation
d. Coercion
e. Education
Which of the following is consistent with initiating structure?
a. Task oriented behavior
b. Open communication
c. Teamwork oriented
d. People oriented behavior
e. Country-club management style
A multinational corporation typically receives more than 25 percent of its total sales
revenues from operations inside the parent’s home country.
a. True
b. False
A code of ______ is a formal statement of the company’s values concerning ethics and
social issues.
a. integrity
b. trust
c. citizenship
d. ethics
e. honesty
The drawbacks of proprietorship include unlimited liability and difficulty in obtaining
financing.
a. True
b. False
Which of the following is identified as a recent trend that has staying power?
a. Corporate takeovers
b. Hedging
c. Insourcing
d. Customer relationship management
e. Task management
The country club management style (1,9) stresses high service and concern for guests or
customers, sometimes to the detriment of employees of the firm.
a. True
b. False
Shoshanna is manager of a customer service firm where she oversees five subordinates.
To help her subordinates learn more about the different roles within the company,
Shoshanna regularly assigns them tasks that are not part of their normal routine. This is
an example of:
a. responsibility
b. delegation
c. authority
d. chain of command
e. irrational decision making
The disparity between existing and desired performance levels is the need for change.
a. True
b. False
A(n) ______ would outline the procedures Larry should use in this and other ethical
situations.
a. principle-based statement
b. code of ethics
c. corporate credo
d. policy-based statement
e. ethics committee