At RWI Distilleries, rules and procedures are used only when necessary. Instead, shared
goals and values guide employee behavior. RWI uses what type of organizational
control?
a. Centralized control
b. Hierarchical control
c. Decentralized control
d. Top-down control
e. Balanced control
When managers know which goals they wish to achieve, but information about
alternatives and future events is incomplete, the condition of_______exists.
a. risk
b. uncertainty
c. ambiguity
d. certainty
e. problematic
Leadership occurs among people, involves the use of influence, and is used to attain
goals.
a. True
b. False
Beth’s Barnyard, Inc. has decided to restructure the entire organization. You hold a
meeting with your employees to notify them of the change. You do not give them any
detailed information. Which of the barriers to change would you expect your employees
to exhibit?
a. Disagreements about the benefits
b. Uncertainty about the future
c. A lack of trust
d. Fear of organizational loss
e. All of these
According to Douglas McGregor, Theory X and Theory Y provide two opposing views
of workers, where Theory X recognizes that workers enjoy achievement and
responsibility, while Theory Y recognizes that workers will avoid work whenever
possible.
a. True
b. False
Which of the following provides a safe harbor where ideas from employees throughout
the company can be developed without interference from company bureaucracy or
politics?
a. An idea champion
b. A sponsor
c. A new-venture team
d. An idea incubator
e. An inventor
Zero-based budgeting requires a complete justification for every line item in a budget.
a. True
b. False
Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to
discourage the emergence of alternative values. Phlex is most likely:
a. a diverse organization.
b. an organization that encourages pluralism.
c. a monoculture.
d. geocentric.
e. minority-owned organization.
Step one in the managerial decision-making process is recognition of decision
requirement.
a. True
b. False
Organization development is a specific set of management techniques based in the
behavioral science approach.
a. True
b. False
The______ structure occurs when departments are grouped together based on
organizational outputs.
A motivation theory based on the relationship between a given behavior and its
consequences is called the________.
Factors that involve the presence or absence of job dissatisfiers, such as working
conditions or pay, are known as
_______.
A(n)_______is a group of companies or individuals that invests money in new or
expanding businesses for ownership and potential profits.
A state of______exists whenever the ratio of one person’s outcomes to inputs equals the
ratio of another’s outcomes to inputs.
Loyalty to and heavy involvement in one’s organization is called_______.
Describe the three categories of horizontal communication.