Refusal to identify next-of-kin is a:
a. Legitimate reason to deny services
b. Legal issue; there must be a person to be contacted in the event of an emergency
c. Generally regarded as a right of the client
d. Decision which must foster discussion between counselor and client
“Impoverished” speech and language can be a tricky label to apply. It can point to a
mental-health issue or something far more mundane such as:
a. Manipulative behavior
b. Racing thoughts
c. Substance abuse
d. An examinee who is not a native English speaker
A final interview must take place with the client.
a. Always
b. Never
c. Sometimes
d. If circumstances allow
When referring to an agency, it is essential to ensure that it does not:
a. Screen referred clients too strictly
b. Screen referred clients unfairly
c. Accept anybody and everybody
d. Engage in fraudulent use of funds
Which of the following is not an appropriate example of “change-talk”?
a. “How might we, together, achieve your goal of managing your anger?”
b. “How might your life be different if you were able to defuse your anger more
effectively?”
c. “What do you think is preventing you from managing your anger?”
d. “What have you tried in the past to reduce your anger that you”ve found to be
beneficial?”
The service plan the human services worker designs for the client should be
two-pronged and should include___________ interventions.
a. Life transitions and cognition
b. Substance abuse and job training
c. Workplace and community
d. Personal and environmental
The discharge summary must include at least ___ dates.
a. 2
b. 3
c. 4
d. 5
It is an ethical violation to:
a. Report on an impaired colleague to a senior professional
b. Withhold information about an impaired colleague
c. Refuse to treat a client just because you have personal problems that may affect that
person
d. Discuss your ethical concerns with the service provider in question
The ________ date refers to the fact that you are stating clearly to the providers how
long you expect it will take for the service to meet the goals your client and you decided
upon.
a. Referral
b. Review
c. Target
d. Anticipated
Some people have difficulty coping with the changes brought on by developmental
transitions in life. These life stages may include:
a. Early shaping experiences
b. Prejudice and discrimination
c. Going to high school
d. Role status, conflict and strain
Reacting with an authoritative tone to a situation in which a client’s anger appears on
the verge of escalating can:
a. Demonstrate to the client that you are in charge
b. Show that you are not going to allow the anger/outburst to continue
c. Fuel an already volatile situation
d. Unwittingly demonstrate to the client that you are helpless
When the client owns the problem, ______.
a. The human services worker must take the reins in solving the problem
b. The human services worker must decide how much help to give
c. The client must take the reins in solving the problem
d. The client must demonstrate self-reliance in achieving the goal
Responses that block communication are ones that:
a. Structure therapeutic communication
b. Aid the worker in hearing what is really important
c. Most likely promote withdrawal and defensiveness
d. Most likely promote rapport and clarity
Pertaining to the intake item of “chief complaint,” it is essential to record:
a. Why the client called but only in general terms
b. The specific catalyst for the call
c. How the client obtained the contact details for the agency (if self-referred) plus the
complaint itself
d. Why the client decided to call now
Which of the following is considered an appropriate note following a contact?
a. Stanley exhibited a highly repressed demeanor. Additionally, he appears to be
exhibiting both transference and projection of anger. He appears to be decompensating.
b. Stanley appears to be fitting in well with the disabled people with whom he is
working. He expressed a high degree of satisfaction and pride.
c. Stanley seemed discouraged, stating to me, I feel like less of a person than the other
workers. His level of self-esteem appears to be low.
d. Stanley appears to be goal oriented. He is dressing professionally and adapting well
to a work environment. He now stands straighter and makes frequent eye contact.
Intellectual Disability is most likely to affect which part of the service plan?
a. Follow through
b. Conception
c. Signing
d. Planning
We apply the ecological model of human services in order to:
a. Understand the client’s problem on its own, without the distraction of others’ opinions
b. Help patients who express an interest in environmentalism
c. Weed inappropriate candidates from the helping professions
d. Understand the individual within the overall context
The following is an example of a correct, empathetic response to a client who has
wrecked a new car:
a. “Well, what happened?”
b. “It sounds like you”re blaming yourself for this.”
c. “There are just too many drivers on the road.”
d. “You can”t daydream when you”re driving.”
On a social networking site such as Facebook, a social services provider may discuss a
client:
a. When the patient’s identifying information is removed
b. When the site is a private one and not part of the caring institution or agency
c. Under no circumstances
d. Only with people who do not know the patient
The case manager may remind the client of someone from the past whom he or she
likes. This is an example of:
a. False attributions
b. Positive transference
c. Negative transference
d. Countertransference
A specific area of concern on the face-sheet is contraindications regarding:
a. Pregnancy, medications, and treatment
b. Childbirth and marital status
c. Psychiatric evaluation and court-ordered treatment
d. Age and numbers not to be called
Which of the following is not considered an appropriate means of disarming an angry
client and defusing his or her angry outburst?
a. Maintaining a calm even tone of voice
b. Relaxed movement
c. Reflective listening
d. Calling a time outa period of cooling off
The review date, in its strictest but fairest aspect, is a time to contemplate:
a. Criticism
b. Incompetence
c. Discontinuation of funding
d. Failure
A confrontation usually takes the form of a(n):
a. Accusation
b. I-message
c. You-message
d. Advice
A client who initiates conversation immediately and seems “too forthcoming” is often:
a. Divulging details which are among the most important
b. Defensive
c. Rehearsed
d. Spilling what he or she thinks you want to hear
Poor responses in a therapeutic setting tend to:
a. Set up barriers to real understanding and dialogue
b. Promote dialogue and collaboration
c. Involve the client in arriving at a solution
d. Give the impression that the client is on an equal footing with the worke
You suspect that Steven is experiencing anterograde amnesia. This is based on the fact
that Steven:
a. Cannot recall what he had for breakfast half an hour ago
b. On repeated attempts, cannot learn how to put together a puzzle consisting of four
pieces
c. Cannot tell you his name, date of birth, or address
d. Experiences lapses in memory lasting several minutes
Monitoring of treatment and/or services is a fundamental aspect in the demand for:
a. Progress
b. Goal achievement
c. An agency’s seal of quality
d. Reimbursement
A euthymic mood is what type of mood? How does it differ from a labile mood?
Answer:Answers will vary
Using the above example, now devise individual steps to achieve the goals and
objectives.
Answer:Answers will vary
Name 2 of the 4 major problems that can occur when you are communicating with a
client.
What are the 3 things that should be included on a brief social history?
Briefly define ethnocentrism.
Answer:Answers will vary
What is your understanding of “door knob syndrome”?
Answer:Answers will vary
Name one reasonwhy a client might be angry.
What are the 2 things a client should receive from a case manager when a case has been
successfully terminated?
The parents acknowledge that they feel a little guilty that they did not see this
relationship evolve until it was too late. Now they blame themselves as well. Use an “I”
message to express your concern for the family.
Answer:Answers will vary
How should a case manager resolve an issue if they own the problem?
Answer:Answers will vary
List and describe the 4 steps involved in responding to a crisis.
Answer:Answers will vary
If you know that the diagnosis for schizophreniform disorder is an episode of the
disorder lasting at least 1 month but less than 6 months and you must make the
diagnosis without waiting for recovery, you would mark the diagnosis:
Answer:Answers will vary
What part of the following statement is the case manager’s opinion: “I will honor your
request but I feel you are avoiding a real source of help.”
Answer:Answers will vary
Name 2 elements of a case managers presentation at a planning meeting.