________ refer(s) to the information or skill areas of an individual or group that require
further development to increase the productivity of that individual or group.
A) Training needs
B) Professional maturity
C) Self-actualization needs
D) Vocational interest
E) Growth potential
According to McClelland, people having the desire to do something better or more
efficiently than it has ever been done before have a high need for ________.
A) dominance
B) achievement
C) power
D) affiliation
E) acceptance
Which of the following human resource inventory records proposed by Walter S.
Wikstrom contains an organizational history of an individual and an indication of how
he or she might be used in the future?
A) management manpower replacement chart
B) employee payroll graph
C) position replacement form
D) organizational restructuring chart
E) management inventory card
Which of the following is NOT one of the four key dimensions for appraising manager
responsibility?
A) behavior with upper management
B) behavior with other groups
C) behavior with subordinates
D) behavior with stockholders
E) personal attitudes and values
What is the underlying assumption in the first alternative?
A) Customers associate high prices with high quality and vice versa.
B) Customers are more quality conscious than price sensitive.
C) Low-cost raw materials will not affect the overall quality of the final product.
D) The company’s relationship with its current suppliers is strong.
Michael is line manager at a production facility. He runs daily checks to ensure that his
team of workers is performing well. Today he discovers that his team has produced only
110 units, while they are expected to have a daily output of at least 150 units. This
shortfall is particularly puzzling because his team had consistently been producing an
average of 155 units everyday over the last month. Which of the following figures
represents the standard for performance for this team?
A) 155 units
B) 150 units
C) 110 units
D) 40 units
E) 5 units
Roland, a firm believer in management policies, always manages his team by the book.
His team members agree that he is more of a manager than a leader. This indicates that
Roland should work on ________ his team.
A) organizing
B) influencing
C) controlling
D) monitoring
E) planning
Jerry Jones, the owner of the American football team the Dallas Cowboys , used to have
the final say over
all personnel decisions. None of the other individuals could provide their inputs on
personnel decisions. A minimal amount of authority had been delegated to individuals.
The Dallas Cowboys had a ________ organization.
A) centralized
B) functionally organized
C) decentralized
D) flat
E) motivated
Social responsiveness can be defined as ________.
A) the speed with which an organization adapts to the changing societal culture
B) an organization’s effectiveness in abiding by the laws of the society
C) the degree of effectiveness and efficiency with which an organization fulfills its
stockholders’ needs while benefitting the stakeholders
D) the degree of effectiveness and efficiency an organization displays in pursuing its
social responsibilities
E) the degree of effectiveness with which an organization can predict the changes in a
society, such as the consumers changing preferences
To minimize the negative effects of the perceptual differences of receivers on
interpersonal communication, managers should ________.
A) use verbal communication instead of visual communication
B) communicate only when they have the total attention of the destination
C) try to send messages with precise meanings
D) preferably communicate using casual terms and references
E) use low involvement channels for communication
The power derived from a manager’s relationship with others is called ________ power.
A) total
B) position
C) personal
D) social
E) authentic
Which of the following refers to a situation in which more than one individual is
responsible for the same activity?
A) job enlargement
B) overlapping responsibility
C) job rotation
D) role ambiguity
E) role conflict
A major league basketball team has more African-American players than white players.
It is about to recruit five more players and the management has specifically asked the
coach to ensure that three out of the five new players are white. This is causing
irritation among the African-American players who want to be part of the team. This is
an example of ________.
A) reverse discrimination
B) pluralism
C) tokenism
D) monism
E) dualism
A _________is an agreement on a decision by all the individuals involved in making
that decision.
A) law
B) consensus
C) fiat
D) declaration
E) clause
The approach to cultural diversity that most closely parallels affirmative action policies
is the ________ approach.
A) multicultural
B) golden rule
C) assimilation
D) righting-the-wrongs
E) culture-specific