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Samantha Barnes is an emergency medical technician. Recently, during an emergency
call, she was able to resuscitate a man who had a cardiac arrest. Subsequently, she spent
some time calming the 12-year-old daughter of the patient and looked after her till the
rest of the patient's family arrived at the hospital. Based on this description, it can be
concluded that Samantha's job is high in ________.
A) task identity
B) feedback
C) extrinsic rewards
D) task significance
E) job rotation
Which of the following is an effective means of countering social loafing?
A) increasing the rewards the group is given if it succeeds
B) increasing the amount by which the group's progress is monitored
C) ensuring that individual contributions to the group's outcome are identified
D) increasing the size of the group
E) increasing the group's workload
When the audience does not care about the outcomes, using a combination of ________
can help lessen negative reactions to the feeling that one is dictating outcomes.
A) ingratiation and personal appeals
B) pressure and exchange
C) legitimacy and ingratiation
D) exchange and rational persuasion
E) inspirational appeals and consultation
Wiper Inc., a parts supplier, has separate departments for government aircraft and
contracts, large commercial aircraft clients, and small personal aircraft clients. This is
an example of departmentalization on the basis of ________.
A) product
B) function
C) geography
D) customer
E) service
Leslie is a middle-level production manager at the California branch of ALT Corp. ALT
Corp. is an automobile manufacturing company that specializes in the manufacture of
heavy motor vehicles. Leslie's job is to supervise his assembly line employees. Leslie
has worked in this position for over four years, and he strongly believes that a
supportive leadership style is most suitable in his context. Which of the following, if
true, would weaken Leslie's approach to leadership in this case?
A) The company is planning to lay off some employees in the near future.
B) The company has stopped the production of most of its older models as it wants to
focus on the most profitable models.
C) The assembly line jobs are routine and highly structured by nature.
D) The recent round of OSHA inspections revealed that many assembly line employees
were not complying with stipulated safety measures.
E) The company's workforce is comprised primarily of employees of the baby boomer
generation.
John Kotter built on Lewin's three-step model to create a more detailed approach for
implementing change. Which of the following steps in Kotter's eight-step plan for
implementing change represents the unfreezing stage in Lewin's three-step model?
A) Plan for, create, and reward short-term "wins" that move the organization toward the
new vision.
B) Consolidate improvements, reassess changes, and make necessary adjustments in the
new programs.
C) Create a new vision to direct the change and strategies for achieving the vision.
D) Empower others to act on the vision by removing barriers to change and
encouraging risk taking and creative problem solving.
E) Reinforce the changes by demonstrating the relationship between new behaviors and
organizational success.
The key concept that underlies all bureaucracies is ________.
A) efficiency
B) standardization
C) increased flexibility
D) decentralization
E) specialization
A strong culture should reduce employee turnover because it results in ________.
A) a highly centralized organization
B) narrow spans of control
C) cohesiveness and organizational commitment
D) a highly formalized organization
E) an outcome-oriented organization
Which of the following series of dimensions of the job characteristics model (JCM)
combine to create meaningful work?
A) autonomy, task identity, and feedback
B) skill variety, autonomy, and task significance
C) skill variety, autonomy, and feedback
D) feedback, task identity, and task significance
E) skill variety, task identity, and task significance
Which of the following best represents deep-level similarity?
A) colleagues who both hail from the same neighborhood in Alabama
B) employees who are college graduates with a degree in business management
C) employees who speak Spanish and share similar religious values
D) employees who seek challenges in assignments and like to work collaboratively
E) employees in their mid-thirties with 10 years' work experience in the publishing
industry
Core-plus plans consist of ________.
A) predesigned packages of benefits that an employee must accept as a whole
B) monetary benefits which are linked to one's performance appraisals
C) fractions of a company's profit margins determined on the basis of an established
formula
D) pretax dollars up to the dollar amount offered in the plan that an employee sets apart
to pay for particular benefits
E) essential benefits and a menu-like selection of other benefits that an employee can
choose from
________ are caused by a specific event, are very brief, and are accompanied by
distinct facial expressions.
A) Emotions
B) Perceptions
C) Attitudes
D) Moods
E) Reactions
Monica Walden feels that people who use plastic bags are insensitive toward the
environment. She believes that people have a certain obligation toward their
environment and should take it upon themselves to protect and preserve it. Which of the
following factors has most likely influenced Walden's perception of plastic bag users?
A) location
B) time
C) characteristic of the target
D) expectation
E) context
April's colleague Nathan has consistently pestered her to go out on a date with him.
Though she has refused his offer several times, he keeps persisting. She found an
envelope on her desk from Nathan with inappropriate pictures and cartoons, which left
her infuriated. She now intends to go discuss the matter with the human resource
department of her company. Which of the following forms of discrimination is April
most likely to cite?
A) sexual harassment
B) cyberstalking
C) mobbing
D) exclusion
E) electronic harassment
According to social learning theory, which of the following processes demonstrates
whether an individual is capable of performing the modeled activities?
A) attentional process
B) retention process
C) motor reproduction process
D) reinforcement process
E) motivation process
Which of the following is a contributing factor with regard to social loafing?
A) difficult task assignments
B) high collective efficacy
C) severe time constraints
D) dispersion of responsibility
E) heavy workload
