Most of us follow our doctor’s advice because our doctor has ________ power.
A) legitimate
B) reward
C) referent
D) expert
E) coercive
Which of the following types of justice is most strongly related to organizational
commitment and satisfaction with outcomes such as pay?
A) associative justice
B) interactional justice
C) distributive justice
D) procedural justice
E) integrative justice
Which of the following statements is true regarding a work team?
A) Today, work teams are rarely used in organizations.
B) Work teams are less flexible than traditional departments.
C) Work teams generate positive synergy through coordinated effort.
D) Work teams are less responsive to changing events than are traditional departments.
E) Work teams impede employee participation in decision making.
William believes Ronnie is a hardworking individual because Ronnie always dresses
nicely and wears well-tailored suits. Which short-cut is William using to judge Ronnie?
A) contrast effect
B) self-serving bias
C) framing effect
D) halo effect
E) impact bias
As a manager, you like the plan because it ________.
A) reduces the stress experienced by the employees on the job
B) increases workforce flexibility
C) decreases social loafing
D) decreases payroll costs
E) decreases employee turnover
If your superior tells you that she will offer you a raise provided you perform additional
work beyond the requirements of your job, he/she is exercising ________ power.
A) legitimate
B) coercive
C) reward
D) personal
E) reflective
Betty believes that it is best to take the casual or common sense approach to reading
others. She needs to remember that ________.
A) the casual approach is nonsensical, and should be avoided as much as possible
B) the systematic approach and the casual approach are one and the same
C) laboratory experiments on human behavior often result in unreliable findings
D) the casual or common sense approach to reading others can often lead to erroneous
predictions
E) behavior is unpredictable, hence there is no accurate way to analyze it
Information overload occurs when ________.
A) the interpretation of the message gets affected by the receiver’s cultural background
B) the information we have to work with exceeds our processing capacity
C) a sender purposely manipulates information so the receiver will see it more
favorably
D) the information transmitted to the receiver is distorted by the communication
channel
E) the information sent by the sender does not reach the receiver
You are new to an organization and do not really know what to expect about the
socialization process. You are a recent M.B.A. and have an undergraduate degree in
computer science. Your new firm is a software development company with an emphasis
in the health care industry. Your hiring process includes campus interviews, a day-long
trip for an interview at the company, an offer phone call and letter, and some
promotional material sent via the mail. When you arrive for your first day at work, you
spend half a day in an orientation session that is conducted by the human resources
department, where you complete paperwork and receive a company handbook. Then
you spend the rest of the day with your supervisor, who gives you a tour, introduces you
to your co-workers, and explains your first project. After that, you begin working and
getting to know the others in the company. You find that in most respects, your
experience fits your expectations, but in some ways you are surprised by realities that
you hadn’t expected. None of these surprises is too difficult to accept, so you eventually
begin to feel at home and happy with your new job. The information that you receive
during the interviewing and hiring process is a part of the ________ stage of employee
socialization.
A) preencounter
B) prearrival
C) encounter
D) metamorphosis
E) post-encounter
Genepa Corporation manufactures home appliances and other electronic products.
Genepa is planning to introduce a new refrigerator model. The marketing manager at
Genepa has developed a marketing plan for this new product and wants to communicate
this plan to all the employees in the marketing department. Which of the following is
most likely to be the best form of communication for communicating this plan?
A) nonverbal communication
B) oral communication
C) written communication
D) grapevine communication
E) lateral communication
All of the following techniques are ways to achieve more integrative outcomes, except
________.
A) bargaining in teams rather than bargaining as an individual
B) introducing more negotiable issues of negotiation
C) focusing on underlying interests of both parties
D) creating more opportunities for logrolling
E) making an aggressive first offer
Which of the following is not one of the methods of enriching jobs based on the job
characteristics model?
A) allow flexible work time
B) establish client relationships
C) open feedback channels
D) combine tasks
E) expand jobs vertically
________ is the process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment.
A) Cognitive dissonance
B) Environmental analysis
C) Social verification
D) Emotional labor
E) Perception
Vance recently took over the role of director of an academic unit at a large university.
While Vance has a Type A personality and is very organized and direct, his predecessor
was very Type B and liked to role with the flow. Due to his predecessor’s personality, it
is likely Vance will experience a long period of difficult change due to which
phenomena?
A) utilitarianism
B) formal regulation
C) ethics
D) historical precedent
E) anchoring bias
Positive affect is a mood dimension consisting of ________ at the low end.
A) excitement
B) stress
C) nervousness
D) tranquility
E) boredom
Which of the following outcomes is not a dysfunctional consequence of conflict?
A) dissolution of common ties
B) reassessment of group goals
C) destruction of the group
D) poor communication
E) reduced group cohesiveness
Vivian has not been handling one portion of her duties in a satisfactory manner. As a
result, her manager threatens to withhold her promotion. Which power tactic is being
used by Vivian’s manager?
A) exchange
B) ingratiation
C) pressure
D) personal appeals
E) inspirational appeals
Thad, Jamarcus, and Willy have been working for Davidson International each for three
years. While the trio started together as analysts and are all still on the same team,
Jamarcus has recently been made a team lead while Willy and Thad are still in their
respective positions although Willy did receive a small raise after his last performance
evaluation. Which of the following is most probably to occur soon?
A) Jamarcus fires Thad…we do not need all that negativity on the team!
B) Thad sabotages Willy…he did not deserve the raise, I did!
C) Willy encourages everyone…let’s all stick together!
D) Jamarcus promotes Willy…he is doing a great job!
E) Thad quits…I do not need this job!
According to the expectancy theory, the degree to which an individual believes that
performing at a particular level will generate a desired outcome is indicated by the
________ relationship.
A) performance-reward
B) effort-performance
C) rewards-personal goals
D) effort-satisfaction
E) personal goal-self actualization
Which of the following is an example of upward communication?
A) A team leader sends an e-mail to one of her team members giving him feedback
about his performance.
B) A team leader sends an e-mail to his team members pointing out problems that need
attention.
C) A team member sends an e-mail to his team leader informing her about the problems
faced by him on the current project.
D) A manager sends an e-mail to all members in the organization informing them about
new policies and procedures.
E) A team member sends an e-mail to his colleague informing him about the latest
changes in the specifications of the project.