While conducting an HRM audit, which of the following will serve as an important
customer satisfaction measure in assessing the success of training programs conducted
by HR?
A. Percentage of employees participating in training programs per job family
B. Percentage of employees receiving tuition refunds
C. Per capita (average) merit increases
D. Training dollars per employee
E. Quality of introduction or orientation programs
Foreign assignments can be highly disruptive to family members, and the resulting role
_____ is the top reason that people quit overseas assignments.
A. autonomy
B. overload
C. underload
D. ambiguity
E. conflict
The _____ has required companies to more clearly report executive compensation
levels and the company’s performance relative to that of competitors.
A. National Credit Union Administration
B. Financial Industry Regulatory Authority
C. Commodity Futures Trading Commission
D. Securities and Exchange Commission
E. Omnibus Budget Reconciliation Act
The _____ is a neutral third party on which common alternatives to strike depends on.
A. National Labor Relations Board
B. Federal Mediation and Conciliation Service
C. Federal Labor Relations Board
D. Federal Arbitration and Consulting Service
E. National Mediation and Arbitration Commission
Michelle Antony, an employee at Matthews Inc., finds it difficult to attain a promotion
even after working for seven years at the firm. She believes that she is not being
promoted because she is a woman. In this scenario, Michelle’s progress in the
organization is restricted by a _____.
A. downward move
B. nickel fence
C. job reduction
D. job rotation
E. glass ceiling
A vehicle manufacturing company decides to hire 35 employees for its new servicing
branch located in Texas. A total of 90 eligible applicants apply for the job of which 50
are white and 40 are black. Assuming that the company decides to hire 25 whites and 10
blacks, what can be inferred using the four-fifths rule?
A. 0.5 < 0.8, this indicates that there is no evidence of discrimination.
B. 2 > 0.8, this indicates that there is evidence of discrimination.
C. The hiring rate for blacks is equal to four-fifth the hiring rate of whites; hence, there
is no evidence of discrimination.
D. 0.5 < 0.8, this indicates that there is evidence of discrimination.
E. 2 > 0.8, this indicates that there is no evidence of discrimination.
Straight commission plans are plans which:
A. provide a straight salary to employees.
B. are useful when the organization wants salespeople to concentrate on listening to
customers.
C. help to attract risk-averse employees.
D. are common among insurance and real estate agents.
E. are uncommon among car salespeople.
Rigatel Corp., an investment bank, was in the final stage of its selection process for a
business analyst. Rob was one of the desired candidates for the position. As part of
background checks, the bank wanted to look at his credit history. Which of the
following requires them to obtain Rob’s consent before using a third party to check his
credit history?
A. The Civil Rights Act of 1991
B. The Fair Credit Reporting Act
C. The Fair Labor Standards Act
D. The Labor-Management Reporting and Disclosure Act
E. The Consumer Credit Protection Act
In the context of principles of learning, which of the following is defined as the
difficulty level of written materials?
A. Virtual reality
B. Simulation
C. Modularity
D. Action learning
E. Readability
More than 40% of the employees at Valley Corp. lost their jobs during a recent
recession. The human resource department of Valley Corp. would term this as a _____.
A. role ambiguity
B. voluntary turnover
C. role conflict
D. involuntary turnover
E. role overload
The amount of income linked to each job is called the:
A. pay rank.
B. pay status.
C. pay differential.
D. incentive pay.
E. pay level.
A correlation coefficient of -1.0 between two sets of numbers indicates _____.
A. a complete lack of any correlation between the two sets
B. that when one set of numbers goes up, so does the other set
C. that when one set of numbers goes up, the other set goes down
D. a positive correlation between the two sets
E. an indefinite relationship between the two sets
Open-door policy, peer review, and mediation are generally steps within:
A. the strategy decision-making process.
B. the alternative dispute resolution system.
C. the collective bargaining system.
D. the fair representation policy.
E. the performance appraisal program.
Peer review is an example of _____.
A. alternative dispute resolution
B. employee assistance programs
C. outplacement counseling
D. fair representation
E. employee carve-out
Faulkner and White Company, a firm that builds enterprise resource planning products
for customers, wants to implement training programs for its employees as an HR
initiative. Senior management proposes the use of an instructional design process.
Which of the following should ideally be Faulkner and White’s next step?
A. Task analysis
B. Organization analysis
C. Person analysis
D. Competitor analysis
E. Market analysis
Which of the following in an organization usually makes most of the decisions about
organizational structure?
A. Top management
B. HR department
C. Supervisors
D. Middle-level managers
E. Technical analysts
Which of the following is a disadvantage of using group bonuses?
A. Physical outputs are not rewarded.
B. It reduces the level of cooperation between the members of the group.
C. The performance measures used are narrow.
D. It could result in competition among groups.
E. It cannot be used to promote specific goals.
Joining a union, whether recognized by the employer or not, is an activity protected
under the National Labor Relations Act (NLRA).
A move to a job with a similar level of responsibility within the same organization is
called a(n):
A. externship.
B. promotion.
C. downward move.
D. upward move.
E. lateral move.
Identify an advantage of having wide latitude in reducing a company workforce.
A. It gives the option of hiring for peak needs and laying off employees if needs
decline.
B. It helps in protecting workers’ jobs.
C. It helps employees adjust to a new culture.
D. It allows workers to keep more of their earnings regardless of the taxes they pay.
E. It gives employees the advantage of accumulating many years of work experience in
an organization.