A summarization letter regarding reasons for termination should:
a. Precede the termination interview
b. Follow the termination interview
c. Be presented at the termination interview
d. Be presented as the client departs from the termination interview
Taking the client’s side in reflective listening can be particularly effective when the
client is expressing:
a. Anger
b. Being stuck in a quagmire
c. Reluctance
d. Rebelliousness
The “Impressions and Recommendations” section of the social history includes the
initial findings of the professional and insight and input which will form the basis of:
a. The counseling approach
b. The treatment plan as devised by the counselor
c. The treatment plan as coplanned by the counselor and client
d. The theoretical approach of the counselor as pertains to treatment
Brent attends Narcotics Anonymous (a client-led group) meetings as mandated by a
court decision. His program objectives will be conceptualized by:
a. His NA ‘sponsor”
b. His case manager
c. He and his case manager
d. In most states, by the judge who ruled on his case
Focusing on a solution in order to disarm anger is best described as being:
a. Conciliatory
b. Reciprocal
c. Collaborative
d. Negotiated
When conducting a client intake by phone, which of the following is not deemed an
appropriate reason for speaking with an individual other than the client him- or herself?
a. The client is in the midst of a mental-health-related crisis.
b. The referred client is 14 years old.
c. The client is mute and needs a helper to facilitate the call.
d. The referral is court mandated.
“You probably have some ideas too” is an example of:
a. An appropriate response when you cannot change the situation where the client has a
problem
b. A way to agree when disarming anger
c. Positive feedback
d. A question that invites collaboration
Seeking exceptions to cultural stereotypes helps us to:
a. Understand the individual’s culture better
b. Better place the individual in the context of his or her culture
c. Reduce our own anxiety or uncertainty about the individual
d. Gain a more accurate understanding of the individuals we are serving
The purpose of the intake assessment is to:
a. Pinpoint the person’s specific disorder
b. Develop an accurate profile of the client’s problem
c. Avoid delving into the person’s social life
d. Keep the person focused on presenting problem
The case manager may remind the client of someone from the past whom he or she
dislikes. This is an example of:
a. False attributions
b. Positive transference
c. Negative transference
d. Countertransference
Cultural competence in human services workers to improve cross-cultural
communication is achieved by:
a. Being more adaptable to, and flexible in, choosing how to respond to situations
b. Focusing on serving one or two cultural groups in order to increase specialization
c. Increasing opportunities for persons from individualistic and collectivist cultures to
interact
d. Attributing the client’s negative behavior to the environment or his or her
circumstances
A case manager’s interventions can be considered therapeutic in that:
a. The case manager is a trained psychotherapist
b. The case manager can provide medications that help the client deal with emotional
disorders
c. The case manager can help the client learn life skills that will make the client more
effective in his or her daily life
d. The case manager can treat the client’s problems without making a referral to a
clinical therapist
One of the key changes in the third edition of the DSM was that:
a. Unconscious motives were finally addressed
b. Unconscious motives were finally put on equal par with tangible symptomology
c. Unconscious motives were removed from reference
d. Statistical measures were introduced to accurately assess unconscious motives
Lack of resources as a barrier to goal achievement would constitute all of the following
except:
a. The client only possesses sneakers and t-shirts
b. The client’s level of English is insufficient for job interviews
c. The client owns an old automobile; however, he cannot afford insurance
d. The single-parent client wishes to work but cannot afford childcare
Allocation of financial resources typically has the greatest impact on:
a. The type of services available
b. The types of goals deemed achievable
c. The quality of services
d. The duration of services
Resistance is always deemed a sign that the counselor must take which first step?
a. Pushing ahead as a breakthrough is most likely on the verge of occurring
b. Engaging in reflective listening
c. Backing up
d. Displaying unconditional positive acceptance
In relationship to your own feelings, insights, approaches, and knowledge, information
conducted by an intake person other than you should be regarded as:
a. Universally relevant
b. Subjective
c. Objective
d. If not accurate, at least well-meaning
Emil Kraeplin compiled ____________________ in order to gain insight into diseases
and their outcomes.
a. Statistical records
b. Symptoms
c. Patient self-reports
d. Practitioners’ testimonies
Medications noted on the discharge summary must include:
a. Any and all medications prescribed by doctors associated with the present case
management team
b. Any and all medications prescribed by doctors, internal or external, during the tenure
of the current treatment
c. Any and all medications prescribed by doctors during the past 5 years
d. Medications prescribed by doctors associated with the present case management
team that have not been discontinued
Which of the following is an appropriate way to describe a client?
a. Has a handicap
b. Has a disability
c. Has a birth defect
d. Suffers from partial paralysis
As pertains to the Verification of Appointment Form, the signature of the person
conducting the intake must appear in proper alignment. The landmarks of the signature
placement are:
a. “Respectfully” and “Intake conducted by”
b. “Sincerely” and “Case Manager”
c. “Disposition” and “Date”
d. “Date,” “Name,” and “I swear these facts to be correct and accurate to the best of my
knowledge”
The treatment plan developed in the first session between client and counselor can be
described best as:
a. Speculative
b. Rough draft
c. Tentative
d. Temporary
Planning conferences are ____________ formal meetings attended by a team of
relevant professionals.
a. Always
b. Sometimes
c. Almost never
d. Rarely
The initial meeting is the time to discuss:
a. Confidentiality and portability
b. Confidentiality, portability, and your theoretical approach
c. Portability, secrecy, confidentiality, insurance reimbursement, and final treatment
plan
d. Portability, confidentiality, and limitations of confidentiality
When assessing an individual’s overall intelligence, _____________ sensitivity is of
paramount importance.
a. Intellectual
b. Cultural
c. Personal
d. Historical
A person may find that he cannot sustain the new behavior or way of being over a long
period of time. This is known as:
a. Shame
b. Doubt
c. Relapse
d. Motivation
Once the treatment plan is established and the counselee becomes part of a caseload:
a. The counselor has carte blanche to interview any relevant person.
b. The counselor has carte blanche to interview any relevant person as long as sensitive
aspects of the case are not divulged.
c. Monitoring is subject to rules of confidentiality.
d. All aspects of the case can be discussed except for diagnoses and information
pertaining to HIV-AIDS.
Social histories:
a. Are uniform from agency to agency
b. Vary widely from profession to profession in terms of format
c. Can be almost indiscernible from place to place
d. Generally contain the same information though wording and format can differ
markedly
Reflective listening in a therapeutic setting:
a. Allows the clinician to offer advice or solutions
b. Is a roadblock to communication
c. Often creates misperceptions
d. Is empathetic and the most useful kind of response
The responsibility of the case manager includes:
a. Diagnosing the patient
b. Finding payment sources for the patient’s care
c. Creating a treatment plan for the patient’s diagnosis type
d. Assessing the individual’s total situation and addressing the needs and problems
found in that assessment
Briefly describe the use of Informal and Social support systems. How and when is it
appropriate to use these systems.
Answer:Answers will vary
What, specifically, should be discussed in a final interview with a client: name 2-3
items.
What are the 3 instances when it is necessary to ask questions?.
Answer:Answers will vary
Describe and give 2 examples of how a case manager can invite collaboration.
Answer:Answers will vary
Why would a client seek help during a period of transition?
Answer:Answers will vary
Name 4 countries that tend to be collectivistic.
What are 2 reasons why it is important to disarm anger?
Name 2 symptoms of a discouraged client.
The number one mistake case managers often make when clients are angry with them?
What are 4 other words to describe overwhelmed?
Name the 4 reasons why it is important to know who owns the problem.
Briefly define race.
Answer:Answers will vary
The person who owns the problem is the person whose (fill in the blank).
Name 2 tasks that need to be completed at the initial interview.
Name one of the 5 reasons outlined in the book for addressing discrepancies with a
client.
Sam sought services from the Passages Agency for his daughter, Phillipa, who was
depressed over the suicide of her boyfriend of 2 years. Phillipa was referred by the
hospital were Sam took her 2 days after the boyfriend’s suicide. She remained in the
hospital for 3 days and was discharged to an Intensive Outpatient program. Phillipa
refused to attend after 2 days. She was successfully treated with medication prescribed
by a psychiatrist outside the agency, individual therapy at 2 times per week and family
therapy 2 times per month (provided by therapists at Passages). The family was seen for
a total of 6 months. Phillipa demonstrated successful completion of treatment by a
significant improvement of her symptoms evidenced by increase in socializing, got a
job with a referral from Passages and has considered dating again. Phillipa reports that
she will seek services again if she experiences any reoccurrence of her symptoms. All
the service providers and her parents agreed she had recovered from her initial
complaint of depression resulting from her boyfriend’s suicide.
Answer:Answers will vary
What 3 life transitions that may effect a client?
Discuss 2 common mistakes case managers make when they see ambivalence in their
clients
Answer:Answers will vary
Describe briefly the 2 reasons a case manager monitors the services provided to clients.
Answer:Answers will vary