A(n) ________ organization is an organization that takes on a life of its own, apart from
its founders or members and is valued for itself and not for the goods or services it
produces.
A) virtual
B) matrix
C) boundaryless
D) institutionalized
E) centralized
A researcher finds that people who work in a fish processing plant, doing work that
most people find extremely unpleasant, still have a positive mood about 60 percent of
the time. Which of the following concepts can explain such a finding?
A) bandwagon effect
B) framing effect
C) the fundamental attribution error
D) self-serving bias
E) positivity offset
Whereas ________ focuses on differences among people from different countries,
________ addresses differences among people within given countries.
A) workforce diversity; globalization
B) globalization; workforce diversity
C) culture; diversity
D) culturalization; workforce diversity
E) psychology; social psychology
Conditions that can create conflicts can be classified into three categories. Which of the
following is one of these three categories that includes variables such as jurisdictional
clarity, member-goal compatibility, and leadership styles?
A) communication
B) structure
C) personal variables
D) group interactions
E) process variables
Julia, Bree, and David work in different departments but often eat lunch together. They
are an example of a(n) ________ group.
A) formal
B) informal
C) command
D) task
E) interest
Emotional intelligence (EI) is a concept that ________.
A) can be measured easily
B) is moderately correlated with job performance
C) is not related to personality and intelligence
D) indicates mathematical aptitude of an individual
E) is not genetically influenced
Celebrities are paid millions of dollars to endorse products in commercials because the
advertisers believe the celebrities have ________ power.
A) coercive
B) referent
C) expert
D) legitimate
E) reward
An arrangement that allows two or more individuals to split a traditional
40-hour-a-week job is called ________.
A) flextime
B) job sharing
C) job rotation
D) telecommuting
E) job enrichment
In a communication process, the ________ initiates a message by encoding a thought.
A) receiver
B) decoder
C) channel
D) sender
E) signal
Which of the following statements is true regarding the hindsight bias?
A) It indicates a tendency to fixate on initial information and fail to adequately adjust
for subsequent information.
B) It indicates that we seek out information that reaffirms our past choices, and we
discount information that contradicts them.
C) It indicates our tendency to base judgments on information readily available.
D) It indicates our tendency to believe falsely, after the outcome is known, that we
would have accurately predicted it.
E) It indicates our tendency to draw a general impression about an individual on the
basis of a single characteristic, such as intelligence.
Research has indicated that people in a ________ mood are better able to ________.
A) good; deal with others
B) good; discern the truth about others
C) bland; discern the truth about others
D) bad; discern the truth about others
E) bad; deal with others
The common characteristic of service jobs is that they require ________.
A) substantial interaction with an organization’s customers
B) low pay
C) a focus on productivity
D) little job knowledge
E) little technical competence
________ is a pure marker of low positive affect.
A) Stress
B) Relaxation
C) Boredom
D) Tranquility
E) Anxiety
Organizations are increasingly adjusting their processes and positioning their products
as environment friendly and sustainable in order to increase their appeal to consumers.
This is a response to changes in ________.
A) demographic trends
B) social trends
C) cultural trends
D) legal requirements
E) nature of the workforce
Eva is not getting the results she needs from her data base administration team. She
believes that this problem is occurring because the administration team is a virtual
team. Which of the following is one of the things that Eva should do to create an
effective virtual team?
A) Conduct training for improving interpersonal skills.
B) Allow more independence among members.
C) Monitor progress of the team closely.
D) Include peer evaluation in the appraisal system.
E) Avoid publicizing team successes company-wide.
A party who seeks to appease an opponent may be willing to place the opponent’s
interests above his or her own, sacrificing to maintain the relationship. We refer to this
intention as ________.
A) collaborating
B) avoiding
C) compromising
D) competing
E) accommodating
John Kotter built on Lewin’s three-step model to create a more detailed approach for
implementing change. Which of the following steps in the Kotter’s eight-step plan for
implementing change represents the “unfreezing” stage in the Lewin’s three-step model?
A) Plan for, create, and reward short-term “wins” that move the organization toward the
new vision.
B) Consolidate improvements, reassess changes, and make necessary adjustments in the
new programs.
C) Create a new vision to direct the change and strategies for achieving the vision.
D) Empower others to act on the vision by removing barriers to change and
encouraging risk taking and creative problem solving.
E) Reinforce the changes by demonstrating the relationship between new behaviors and
organizational success.
You are bringing together faculty from different behavioral disciplines to author a new
textbook in organizational behavior. Represented are professors from psychology,
sociology, social psychology, anthropology, political science, and industrial
engineering. Which faculty member should furnish information about personality,
learning, and motivation?
A) sociology
B) psychology
C) anthropology
D) political science
E) industrial engineering
What is the overall goal of conflict management?
A) achieving the desired conflict level
B) resolving conflict
C) stimulating conflict
D) identifying conflict
E) assessing the source of conflict
Employees exhibiting which of the following traits are more likely to engage in
political behavior?
A) lack of sensitivity to social cues
B) external locus of control
C) low need for power
D) Machiavellian personality
E) low self-monitoring