When an organization pays little attention to cultural values and instead focuses on
business results, success will be difficult to sustain in the long run.
a. True
b. False
Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of
time cracking jokes and goofing off, while Rob constantly nags him and tells him to act
like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that
this will result in improved behavior down the road. This is an example of which form
of behavior modification?
a. Empowerment
b. Extinction
c. Punishment
d. Avoidance learning
e. Positive reinforcement
Which of the following, in the communication process, has the responsibility to decode
the symbols and interpret the meaning of the message?
a. Sender
b. Receiver
c. Channel
d. Filter
e. Middleman
Technological advances have resulted in employees becoming more empowered.
a. True
b. False
The psychological characteristic that allows a person to be untroubled by disorder and
uncertainty is called tolerance for ambiguity.
a. True
b. False
Effective leaders develop networks of allies; people who can help the leader accomplish
his or her goals.
a. True
b. False
Hersey and Blanchard are responsible for which theory?
a. Theory of leadership
b. ERG Theory
c. Situational model of leadership
d. Contingency theory
e. Leadership
In step 1 of Management By Objectives, overall performance is appraised.
a. True
b. False
Which of the following statements is true?
a. Morale is higher in cohesive teams.
b. Productivity is lower in cohesive teams.
c. Satisfaction is lower in cohesive teams.
d. Morale always suffers in cohesive teams.
e. Absenteeism rates are substantially higher with cohesive teams.
Ainteraction requires more time because a relationship has to be developed, and trust
and friendship must be established.
a. high-context
b. sales
c. business
d. low-context
e. personal
A(n)_____ would be responsible for performing ceremonial and symbolic duties such
as greeting visitors and signing legal documents.
______ is defined as the altering of jobs to increase both the quality of employees’ work
experience and their productivity.
______ decisions involve situations that have occurred often enough to enable decision
rules to be developed and applied in the future.
List and define the criteria of corporate social responsibility.
The _________ of the general environment includes all elements that occur naturally on
earth.
The implementation of a large number of small, incremental improvements in all areas
of the organization on an ongoing basis is referred to as________.