When subordinates tasks are complex and dissimilar, a manager’s span of control needs
to be wide.
A network structure increases the cost of production.
As the number of levels in its managerial hierarchy increases, it becomes difficult for
the organization to control its members.
Considerably more communication and coordination are needed to create value from
related diversification than from the other corporate-level strategies.
Even thriving and high-performing organizations need to continuously change the way
they operate over time.
Organizational design is the process by which managers select and manage aspects of
structure and culture so an organization can control the activities necessary to achieve
its goals.
Organizational power is the ability of one person or group to overcome resistance by
others to resolve conflict and achieve a desired objective or result.
By decreasing the number of suppliers, an organization can reduce the complexity of its
environment.
A bottom-up change is a revolutionary change.
Typically, use of IT results in a flatter organization.
The rational model of decision-making assumes that managers are aware of all
alternative courses of action and their consequences.
________ refers to the process by which managers change task and authority
relationships and redesign organizational structure and culture to improve
organizational effectiveness.
A) Restructuring
B) Innovation
C) Total quality management
D) Reengineering
Joe, an accountant, works for Jack and Judy. Jack told Joe to use the straight-line
method for calculating depreciation, and Judy told Joe to use the
double-declining-balance method to compute depreciation. Joe is experiencing a role
________.
A) divergence
B) ambiguity
C) conflict
D) contravention
The term “________” refers to a limited capacity to process information.
A) bounded rationality
B) planning fallacy
C) hindsight bias
D) cryptomnesia
As compared to other organizational structures, an advantage of a multidivisional
structure is that ________.
A) it is the least expensive to operate
B) the division of labor increases organizational effectiveness
C) the duplication of organizational activities is avoided
D) the communication problems are least likely to occur in a multidivisional structure
Standardizing the operations will help an organization in ________.
A) increasing the creativity of its employees
B) keeping the costs low
C) promoting mutual adjustment among different divisions
D) personalizing its customer service
Which of the following is most likely to determine the kind of decisions that will be
selected to resolve an organizational conflict?
A) standard practices followed in the industry in which the organization operates
B) possession of organizational power
C) the marketing strategy followed by the organization
D) the performance evaluation procedures used by the organization
Mutual adjustment provides employees the opportunity to ________.
A) specialize in performing certain organizational tasks
B) standardize the tasks that they are performing
C) formalize the rules and procedures for working in an organization
D) discover new ways of achieving organizational goals
Which of the following is one of Weber’s bureaucratic principles?
A) A tall organization should use a decentralized organizational structure and narrow
span of control.
B) In order to decrease environmental complexity, an organization should centralize its
operations.
C) Organizational roles are held on the basis of technical competence.
D) Employees should be allowed to participate in decision-making.
Which of the following is most likely to happen if the span of control is too wide?
A) The speed of decision-making will increase.
B) The number of managers at the higher levels in the hierarchy will be more than the
number of managers at the lower levels in the hierarchy.
C) The division of labor will be too low.
D) Subordinates will shirk responsibility.
A coalition is ________.
A) often built around trade-offs
B) a task relationship
C) a way to delegate authority
D) formed to decrease centrality
Which of the following is a disadvantage of the matrix structure?
A) lack of concern for cost
B) possibility of a role conflict
C) decreased ability of the organization to respond quickly to changing customer needs
D) high level of differentiation between functions
The socialization programs used in companies like 3M and Microsoft recognize their
most creative people with special job titles. This is an example of a rite of ________.
A) differentiation
B) passage
C) responsibility
D) integration
As compared to a tall organization, an organization with a flat structure is most likely to
experience ________.
A) more communication problems
B) fewer motivation problems
C) fewer benefits of economies of scope
D) higher bureaucratic costs
Early in an environment, as a niche develops and new resources become available, new
organizations that begin to operate in this niche are likely to be ________.
A) K-specialists
B) r-specialists
C) K-generalists
D) r-generalists
A shoe manufacturer acquires the retail stores that sell its shoes. This is an example of
a(n) ________.
A) forward vertical integration
B) unrelated diversification
C) market penetration
D) sequential horizontal integration
Which of the following statements is true regarding organizational structure?
A) As the number of levels in the hierarchy increases, the relative difference in the
authority possessed by managers at each level increases.
B) Most organizations have the same number of managers at all levels in the
organization.
C) As the number of hierarchical levels increases, the number of communication
problems decreases.
D) Most organizations have a pyramid-like structure and fewer and fewer managers at
each level up in the hierarchy.
Which of the following technologies identified by Thompson is characterized by a work
process in which input, conversion, and output activities can be performed
independently of one another?
A) mediating technology
B) operations technology
C) long-linked technology
D) intensive technology
Which of the following stages in Pondy’s model of organizational conflict comes
immediately after the “felt conflict” stage?
A) latent conflict
B) perceived conflict
C) conflict aftermath
D) manifest conflict
Differentiate between sequential and random socialization tactics.
Describe the incrementalist model of decision-making.
What are the advantages of a functional structure?
What are the four approaches to social responsibility?
Describe the Weitzel and Jonsson’s model of organizational decline.