Which best describes a mission statement’s purpose?
a. Communicates the central identity and purpose of an organization
b. Communicates core values to inform organizational decision-making
c. Reflects the ideals of its members
d. All of the above
Answer:
Which type of ritual has manifest (obvious) ethical functions?
a. Rites of passage
b. Rites of renewal
c. Rites of conflict reduction
d. Rites of integration
Answer:
The local grocery store set a new goal to reduce 25% of its waste. By doing so, the
owners implemented recycling stations, eliminated plastic bags for customer use,
promoted more local and fresh products, and reduced their packaging of products. The
store demonstrated
a. Stakeholder focus
b. Overcoming the competition
c. Sustainability
d. Corporate social responsibility
Answer:
Which theory was developed to help explain ethical and moral differences between
cultures?
a. Integrated Social Contracts Theory
b. Moral Foundations Theory
c. Project GLOBE theory
d. The Caux Principles
Answer:
Followers can become too dependent on their transformational leaders.
a. True
b. False
Answer:
Which type of listener is good at evaluating complex messages but can get bogged
down in the details?
a. People-oriented
b. Action-oriented
c. Content-oriented
d. Time-oriented
Answer:
When Cynthia travels she is critical of the food in other countries, saying that what she
eats at home is much better. Cynthia is demonstrating
a. Implicit prejudice
b. A pluralistic perspective
c. Ethnocentrism
d. Personal virtue
Answer:
The two most important causes of organizational lying are:
a. Self-interest and role conflict
b. Friendship and compassion
c. Time pressures and personal benefit
d. None of the above
Answer:
CSR stands for:
a. Creed of Sustaining Relationships
b. Corporate Social Responsibility
c. Corporate Stands on Retail
d. Common State of Responsibility
Answer:
All of the following are dangers of incorporating spirituality into the workplace
EXCEPT:
a. Spirituality frequently reduces employee productivity
b. Danger of proselytizing
c. Some are uncomfortable with the topic
d. Leaders can use spirituality to manipulate employees
Answer:
Covenantal relationships are based on exchanges between parties.
a. True
b. False
Answer:
You can expect to spend most of your time in an organization sending which type of
messages?
a. Dialogue
b. Technical dialogue
c. Monologue
d. None of the above
Answer:
Which is a TRUE statement about dysfunctional conflict?
a. Avoidance may be a tactic with dysfunctional conflict
b. The conflict usually centers around the personalities of those involved
c. Strong negative emotions like sarcasm may be used
d. All of the above
Answer:
An organization’s core ideology is made up of
a. The business plan and marketing strategy
b. ore values and long-range objectives
c. Core values and purpose/mission
d. Code of ethics and code of conduct
Answer:
Which ethical perspective is likely to overemphasize relationships?
a. Aristotelian ethics
b. Confucian ethics
c. Utilitarianism
d. Kant’s Categorical Imperative
Answer:
Justice as Fairness theory balances freedom and liberty.
a. True
b. False
Answer:
All of the following are components of the Care Ethic EXCEPT:
a. Value emotions
b. Separate the public and private spheres
c. Specific needs over universal principles
d. People are interdependent
Answer:
What is good advice about personal values?
a. Focus on intrinsic values that are naturally satisfying
b. Avoid focusing on acquiring wealth and possessions
c. Try to find a good fit between your values and your organization’s values
d. All of the above are true
Answer:
Referring to a used car price guide to agree on the price during a sales negotiation is an
example of which component of Principled Negotiation?
a. Invent options for mutual gain
b. Insist on objective criteria
c. Focus on interests, not positions
d. Separate the people from the problem
Answer:
Spiritual values have been linked to improved organizational performance.
a. True
b. False
Answer:
Constructive leadership behavior is much more common than destructive leadership
behavior.
a. True
b. False
Answer:
Climate analysis is an example of which ethical driver?
a. Target socialization processes
b. Ethics training
c. Ethical diagnosis
d. Engaged leadership
Answer:
Most people tend to overestimate how ethical they are.
a. True
b. False
Answer:
Budgeting is a form of which type of organizational change mechanism?
a. Attention
b. Rewards
c. Resource allocation
d. Reactions to critical incidents
Answer:
“You’ll get over it” is an example of which type of defensive message?
a. Strategic
b. Neutral
c. Controlling
d. Evaluative
Answer:
All managers carry out some human resource functions.
a. True
b. False
Answer:
The media become aware of a social issue during its consolidating stage.
a. True
b. False
Answer:
Emotions or intuitions would be most important in which decision?
a. Determining whether or not to take a patient off of life support
b. Determining if a marketing campaign violates ethical marketing principles
c. Determining whether or not to pay a bribe
d. Determining the severity of punishment for breaking a company rule
Answer:
The negotiator who reopens a previous agreement in hopes of gaining more concessions
is using which dirty negotiation trick?
a. Good guy/bad guy
b. Lack of authority
c. Bad-faith negotiating
d. Many for one
Answer:
Two barriers to discovering vocation are:
a. Forgetfulness and avoidance
b. Anger and pride
c. Ambition and avoidance
d. Time pressures and lack of guidance
Answer:
All of the following are forms of hard power EXCEPT:
a. Coercive
b. Reward
c. Referent
d. Legitimate
Answer:
In groupthink, which is a sign of group pressure?
a. The illusion of unanimity
b. Belief in the inherent morality of the group
c. Stereotypes of outside groups
d. The illusion of invulnerability
Answer:
Of the following, which has the potential to be a moral leader?
a. Teacher
b. Manager
c. Religious leader
d. All of the above
Answer:
Alan criticizes his secretary because he can’t criticize his boss. This is an example of
a. Direct provocation
b. Displaced aggression
c. Frustration
d. Aggressive model
Answer:
_______________ leadership behavior serves both the organization and followers.
a. Laissez-faire
b. Derailed
c. Tyrannical
d. Constructive
Answer: