Businesses are more frequently trying to control sexual harassment through:
A) diversity seminars.
B) employee training.
C) job descriptions.
D) performance evaluations.
According to your text, which mechanism determines the overall quality of a firm’s
human resources?
A) Socialization
B) Recruiting
C) Selection
D) Job analysis
Studies show that approximately ________ of voluntary employee separations are
avoidable.
A) 20%
B) 40%
C) 60%
D) 80%
Voice mail abuse can most likely be reduced by:
A) screening all calls in the office.
B) teaching the system to temporary workers.
C) permitting people to leave lengthy messages.
D) leaving the system turned on at all times.
Judges’ decisions on appraisal systems have been favorably influenced by which of the
following factors?
A) The age of the rater
B) The job experience of the ratee
C) The use of verbal assessment instruction
D) The presence of rater training
When creating an affirmative action plan, the central concern is:
A) determining how many of each protected class to hire.
B) determining how much preference to give members of the underutilized protected
class.
C) analyzing the impact of the plan on nonprotected classes in light of recent court
decisions regarding reverse discrimination.
D) setting up the appropriate barriers to nonprotected class applicants.
Delmus’ performance reports have been increasingly poor, and he seems to have
negative relationships with other workers in his department. His line manager has taken
him aside twice to discuss his behavior and work and has offered him time to improve,
but there has been very little positive progress. Management decides to end the
employment relationship with Delmus. This is an example of a:
A) layoff.
B) quit.
C) discharge.
D) buyout.
A virtual company displays which of the following characteristics?
A) It consists of only part-time employees who telecommute.
B) It consists of some permanent employees and many contingent workers.
C) It consists only of contingent workers.
D) It consists of mostly permanent workers and a few contingent workers.
The Family and Medical Leave Act only affects employers that:
A) offer health benefits.
B) are publicly held.
C) are federal contractors.
D) have 50 or more employees.
Refer to Additional Case 8.1. The questions being asked represent what level of needs
assessment?
A) Organizational
B) Managerial
C) Person
D) Task
Benson Marketing is a small firm with fewer than 100 employees. The CEO wants to
implement a pay-for-performance system. The CEO wants the plan to motivate
employees, attract top workers, and reduce fixed costs. Which of the following would
be most appropriate for Benson?
A) Straight-commission
B) Profit sharing
C) Gainsharing
D) Merit pay
A complete wellness program does a number of things, one of which is:
A) helping companies maintain their current level of benefits.
B) eliminating competition for personal leave and vacation.
C) recognizing employee accomplishments and achievements on the job.
D) educating employees about health risks and identifying those risks through testing.
All of the following are primary reasons for layoffs EXCEPT:
A) mergers
B) misconduct
C) global competition
D) technology advancements
Legally required benefits include only:
A) health insurance.
B) life insurance.
C) medical leave.
D) disability insurance.
Harrison, an American citizen, has recently taken a computer technician job in Belgium.
The chances that Harrison will be discharged from this position without good cause are:
A) more likely than if he worked in the United States.
B) less likely than if he worked in the United States.
C) very likely since he is not a citizen of Belgium.
D) impossible, since he is an American citizen.
Which of the following is the primary problem associated with workers’ compensation?
A) Lengthy claim settlement
B) Employer and employee fraud
C) Lack of legal recourse for injured employees who want to appeal
D) Decreasing number of states providing workers’ compensation insurance
Self-managed work teams are:
A) an uncommon method of managing a small business.
B) very costly to the companies that must pay benefits to team members.
C) groups of peers in a company setting who take responsibility for a particular area or
task.
D) a positive contribution to large corporations who are worried about being too “top
heavy.”
Additional Case 4.1
As the Director of HR, David is leading a management discussion to plan and
implement a diversity management program. David is concerned that management,
while tolerant, tends to stereotype minorities and this will eventually lead to difficulties
for the firm. The company’s top three markets are in Los Angeles, Chicago, and Miami.
All three markets are heavily Latino in make-up. The senior management team is all
male. The youngest member is 58 years of age.
Martinez, the VP of Operations, feels that people should blend together and that
focusing on differences merely creates divisions. He thinks that you should have a
common training program to create a unified “American” company culture. Patrick, VP
of Finance, doesn’t see the need for a program. He respects that people are different, but
he feels that once you get to know a Hispanic, African-American, or Asian-American,
you know how to work with any Hispanic, African-American, or Asian-American.
Moreover, Patrick doesn’t believe the company should get into affirmative action
programs. The firm tried it ten years ago, and it created many problems.
Simon, the CEO, thinks a diversity management program is important. He believes the
company is missing some important talent without such a program. Simon feels that the
company can create a competitive advantage by being in the lead on this issue and also
believes the changing workforce is going to require adjustments in the future.
Refer to Additional Case 4.1. Which of the following can most likely be inferred from
Simon’s attitude?
A) The needs of minority markets are difficult to assess.
B) The firm’s previous attempts at affirmative action were costly.
C) The concept of the melting pot in American culture is no longer achievable.
D) The company make-up should reflect its market to gain a competitive advantage.