Using avatars for training purposes would be an example of _____.
A. benchmarking
B. action learning
C. simulation
D. adventure learning
E. orientation
Which of the following training methods uses techniques like lectures, workbooks,
video clips, podcasts, and web sites?
A. Group building methods
B. Hands-on methods
C. Presentation methods
D. Object class methods
E. Experiential programs
_____ holds that the most profitable pay level, all things being equal, would be at the
market rate.
A. Equity theory
B. Economic theory
C. Justice theory
D. Wage theory
E. Market theory
Mirth Inc., a cookie manufacturer, combines with Herge Corp., a chocolate
manufacturer, to form a company called Hobbes Inc. This scenario illustrates a(n)
_____.
A. consolidation
B. partnership
C. acquisition
D. merger
E. strategic alliance
Sick leave programs:
A. must be provided by all employers according to the law.
B. are based solely on the age of employees.
C. pay employees for days not worked due to illness.
D. are mandatory forms of unpaid leave.
E. are forms of floating holidays.
Which of the following refers to the computations and calculations involved in
reviewing and documenting HRM decisions and practices?
A. E-HRM
B. Transaction processing
C. Automation
D. Expert systems
E. Decision support systems
Bryan, an American, works for a company that manufactures electronics. His managers
send him on an assignment to Japan. Which of the following factors is most likely to
have led to Bryan being chosen for the assignment?
A. Bryan is unfamiliar with the legal and political systems of Japan but would like to
learn about them.
B. Bryan needs training in the skills required for the assignment, which is available in
the United States.
C. Bryan does not consider the assignment more than a temporary overseas trip.
D. Bryan is adaptable to new situations and appreciates cultural differences.
E. Bryan wants to explore different cultures, although he is unwilling to mix work and
travel.
The HR department at Buckworth Consulting recently developed and employed a
certain test in the selection process for managers. After observing a certain trend in the
organization, the HR department concluded that the test being used was not a valid
selection criterion. Which of the following most likely led to that observation?
A. Managers who were recruited without the tests performed well when promoted to
other roles.
B. Managers who got low scores on the tests performed poorly when promoted to other
roles.
C. Managers who fared well in the tests performed well in their roles.
D. Managers who performed well on the tests performed poorly in their roles.
E. Managers who were recruited without the tests performed poorly in their roles.
In the context of an organization’s human resource division, which of the following
statements is true of customers?
A. They refer specifically to the organization’s shareholders.
B. They refer specifically to the organization’s offshore clients.
C. They usually refer to the top management.
D. They refer to the organization as a whole and its other divisions.
E. They refer to the labor law enforcement agencies.
Milton Inc. invests heavily in training its employees to develop skills in conflict
resolution. Which of the following is a possible reason for Milton’s management to
implement this action?
A. Milton hires employees with different educational qualifications.
B. Managers at Milton seldom encourage employees to voice their opinions.
C. Disagreements can arise when Milton signs business deals with other companies.
D. Milton does not collaborate with other companies for its business operations.
E. Milton does not meet the requirements to merge with another company to hold a
greater share of the industry.
Which of the following is a customer satisfaction measure that indicates the success of
the compensation system designed by the HR department of an organization?
A. Competitiveness in local labor market
B. Ratio of average salary offers to average salary in community
C. Per capita (average) merit increases
D. Percentage of overtime hours to straight time
E. Ratio of recommendations for reclassification to number of employees
Rhea is an employee at Diaz Inc. She specializes in graphic and web design, user
interface design, and search engine optimization. She also knows how to interact with
customers by asking them about their preferences and providing them with products
that meet their needs. Which of the following statements is true about Rhea?
A. She specializes in outsourcing.
B. She is a part of the external labor market.
C. She bases her work on the terms of a psychological contract.
D. She is an on-call worker.
E. She is a knowledge worker.
_____ refers to training employees and their family members to get them ready for an
assignment in a foreign country.
A. Acculturation
B. Uncertainty avoidance
C. Cross-cultural preparation
D. Community training
E. Biculturalism
Which of the following processes involves ensuring that HR policies, practices, and
programs support or are congruent with an organization’s overall culture or brand,
including its products and services?
A. Brand reinforcement
B. Brand alignment
C. Crowdsourcing
D. Brand dilution
E. Corporate social responsibility