The self-acceptance that the client gains through the worker’s reflective listening can be
a catalyst for:
a. Being corrected by the client
b. Heightened emotions on the part of the client
c. Defensiveness on the part of the client
d. Change and growth on the part of the client
Your subject, Steven, is having tangible difficulty participating in the interview. He
frequently gets up from the couch and plays with his hands the duration of the
interview. Steven’s behavior might be described as:
a. Combative
b. Awkward
c. Hyperactive
d. Listless
Knowing who owns the problem is important because:
a. It allows us to understand who is ultimately responsible for resolving the problem
b. It makes us seem uncaring
c. It abandons the client with the problem
d. It allows us to take charge of the client’s care
In order to make your clients feel comfortable and safe enough to be open, you should:
a. Console them and support them in a sympathetic manner
b. Make critical life decisions for them
c. Let them know that you are in charge and everything is under control
d. Identify their feelings and reflect them back
“I feel that talking about your husband’s sudden death with your relatives will be very
helpful” is an example of:
a. The clinician offering useful advice
b. The clinician being overbearing
c. A collaborative response
d. A reflective response
In our efforts to improve communication with someone who is different from us, we:
a. Habitually categorize them
b. Establish eye contact with them
c. Remove distractions from the environment
d. Attribute their positive behavior to the environment or the circumstances
Therapeutically speaking, when interviewing the client about his or her religious
affiliation, it is important to pay particular attention to:
a. Discomfort
b. Anger
c. Overdependence
d. Nonfulfillment
Listening to another person in a way that indicates concern is:
a. Not the role of the case worker
b. Distracting to the client
c. An important part of the healing process
d. A roadblock to communication
During which period did morality and humane treatment enter the collective conscious
of those seeking to effectively treat patients with mental illness?
a. Late 18th century
b. Turn of the 20th century
c. Early to mid-19th century
d. Late 19th century
The client may remind the case manager of someone from the past that causes the case
manager to identify with the client. This is an example of:
a. False attributions
b. Positive transference
c. Negative transference
d. Countertransference
What is the minimal requirement for a counselor as regards the monitoring of service
delivery to his or her client?
a. A face-to-face meeting takes place at least once per month
b. A phone meeting takes place at least twice per month
c. Efforts are made to monitor the services
d. At least one meeting is held during provision of services
The DSM diagnostic section of the treatment plan is meant to be filled in:
a. During initial intake
b. By the case manager after all relevant information has been compiled
c. After the planning meeting and with the input of other relevant individuals
d. By a supervisor only
Alfredo has a photo on his office wall depicting him and his wife standing on the pink
sandy beach of an island locale. This is likely to:
a. Foster relaxation
b. Instill a feeling of universal well-being
c. Create a myriad of negative reactions
d. Help Alfredo cope with the pressures inherent in his work
Approaching the school superintendent together with the social service professionals in
the children’s case management unit to advocate for an improvement in the school’s
academic supports offered would be referred to as a(n) ______ intervention.
a. Two-pronged
b. Macro-level
c. Transition
d. Meso-level
It is suggested that when people see or perceive discrepancies between their
expectations and reality, the response is one of:
a. Dissonance
b. Ambivalence
c. Anger
d. Ostracism
Which of the following is a goal, not an objective?
a. “Damon will work an eight-hour shift.”
b. “Damon will appear in uniform by 8 a.m. sharp.”
c. “Damon will refrain from arguing with coworkers and his site supervisor.”
d. “Damon will complete his work-adjustment training program as mandated by grades
of 90% or higher in:”
“I”m not clear about . . .?” is an example of a(n):
a. Response to feelings
b. I-message
c. Open question
d. Closed question
Strangers are:
a. Whomever the minority culture defines as different
b. People whose ways of acting are different and who are not members of our in-group
c. People whose behavior is inferior to ours
d. Persons whom human services workers should avoid serving
A client becomes a formal participant in your caseload following:
a. The initial assessment
b. The establishment of a plan
c. A verification letter
d. A referral
When reporting speech and language deficits and/or irregularities, it is critical to:
a. Present a tentative diagnosis
b. Go into as much detail as possible
c. Provide verbatim examples
d. Not jump to any possibly misleading conclusions
It is considered _______________ that no questions be skipped during the social
history assessment.
a. Generally unimportant
b. Somewhat important
c. Very important
d. Critical
In considering the level of assistance a client needs, the agency will:
a. Always assign the most intensive level case manager so that the client can have the
most individual attention
b. Assess the client’s situation during the intake interview, and assign a case manager
based on determined need
c. Simply assign an administrative case manager at first to assess the level of need
d. Assign a resource coordinator to assist the client in handling the details of the
treatment plan
The clinician generally has information and resources at his or her fingertips; therefore:
a. The clinician can more effectively collaborate with the client on the solution
b. It puts the clinician in a better position to solve the client’s problems
c. The client is not in a position to solve his or her own problems
d. The client has no opportunity to exercise self-determination and independence
Prejudice, stereotypes, grudges, and counter-transference can enter into the completion
of the intake by another partyan intake form which you as the counselor are now
reviewing. Is this true?
a. No, we are all professionals.
b. No, it is too early for these forces to rear their heads; it is only an intake after all.
c. Yes, studies have proven this to be true.
d. Yes, this is the real world.
If the person undergoing intake is employed, input the following information to the
form:
a. Name of employer
b. Name, address, and telephone number of employer
c. Name and telephone of employer, length of employment
d. Name and telephone number of employer
The end of the planning meeting heralds the period of:
a. Resource funding
b. A tentative service plan
c. Referral
d. Ending the relationship with the client
A comprehensive medical assessment requires all but which of the following?
a. Allergies
b. Childhood illnesses
c. Surgeries
d. Fears and phobias associated with medical care
Reflective listening gives clients the feeling that:
a. They are indeed in a crisis situation
b. They are truly being heard and understood
c. The worker is avoiding arriving at a solution to their problem
d. The clinician is being repetitive
In the social services, confrontation is used:
a. By the client to bring concerns out into the open when he or she is upset
b. To make sure the client takes responsibility for his or her actions
c. As a means for the clinician to express anger with the client
d. By the clinician to bring concerns out in the open to gain better understanding
A worker establishes a warm atmosphere by:
a. Directing the client to better decisions than the client would have made on his or her
own
b. Expressing honest disapproval when the client’s decision is likely to lead to further
trouble
c. Refraining from suggesting change in order to avoid confrontation with the client
d. Being friendly, nonjudgmental and receptive
Which of the following is not a stated goal for your planning meeting?
a. Drawing up of a tentative service plan
b. Deciding on the proposed level of case management
c. Diagnosis
d. Decisions regarding service provision
Although helpful to those in various health-care settings, a primary danger of formal
diagnosis and the DSM in general is:
a. Overuse
b. Blame
c. Labeling
d. Misuse by those without adequate knowledge and training
Describe how a case manager can monitor a client outside of the office environment. Be
sure include the advantages of doing so.
Answer:Answers will vary
List 2 goals for a client that has become unemployed and is in danger of loosing the
family apartment.
He is trying to speak to the parents who refuse to look at him. Write one (1) closed
ended questions you might ask the young man.
Answer:Answers will vary
What are 3 ways individualistic cultures view time?
Name 2 of the 4 steps in disarming anger effectively.
Name 2 ways in which case managers discourage clients.
List 2 reasons why a case manager might close a case.
A case manager should focus on tangible behavior. What does tangible mean?
Peer support has many benefits. Outline at least 2 and describe who and how they
benefit.
Answer:Answers will vary
Severe akathisia also is what?
What is the purpose of a closed question?
Answer:Answers will vary
In at least 5 exchanges (that is, the client says 5 things and you say 5 things)
disarm this angry client. He says: “I am so sick and tired of saying the same thing
over and over again. Every time I come in here it’s a new worker. One gets married, one
gets a better job, one goes on vacation and never comes back. We start all over again.”
Write your answer as a process recording using the following format:
Answer:Answers will vary
You finally go upstairs to see the girl. She is not responding to your quiet knocks on the
door. You are about to give up when she opens the door and slowly lets you in. You can
see she has been crying. Write a word the describes how she maybe feeling and an
empathic response
Answer:Answers will vary
List 4 things that need to be included in the discharge summary.
When should a case manager introduce difficult issues: early in the relationship with a
client or later?
Name 4 significant disabilities that need to documented.
Briefly describe the minimum necessary rule.
Answer:Answers will vary
The 20 y.o. man comes to the door during your visit with the family. The girl is very
upset and the parents barely contain their animosity toward him. Write a word that may
describe how the man is feeling and an empathic response.
Answer:Answers will vary
As a case manager, give a few examples of how you would help your clients talk about
change.
Answer:Answers will vary