When departments are grouped together on the basis of organizational outputs, the
organization is using a:
a. functional structure.
b. matrix structure.
c. divisional structure.
d. virtual network structure.
e. team-based structure.
Goals that define the outcomes that major divisions and departments must achieve in
order for the organization to reach its overall goals is called:
a. strategic goals.
b. tactical goals.
c. operational goals.
d. a mission.
e. a plan.
______ refers to the concept that different treatment of people should not be based on
arbitrary characteristics.
a. Procedural justice
b. Compensatory justice
c. Distributive justice
d. Organizational justice
e. Moral-justice
In the implementation stage, decision makers gather information that tells them how
well the decision was implemented and whether it was effective in achieving its goals.
a. True
b. False
As a top manager, Joanna works with others within her team every day in making
important corporate decisions.
Her preferred decision-making approach is to generate as many alternatives to problems
as possible in a short amount of time. This approach is referred to as_______.
a. groupthink
b. devil’s advocacy
c. point-counterpoint
d. escalating commitment
e. brainstorming
Two types of personal powers are expert and reward powers.
a. True
b. False
At the start of every shift, Carl, a delivery truck driver, plans out his route based on the
addresses that he will be visiting to drop off packages. This can best be described as
what kind of decision?
a. Programmed
b. Nonprogrammed
c. Wicked
d. Administrative
e. Intuitive
The consistency culture has a(n)focus and an orientation for aenvironment.
a. external, stable
b. external, dynamic
c. internal, stable
d. internal, dynamic
e. structural, dynamic
Which of the following is an example of a process theory of motivation?
a. Need hierarchy theory
b. Equity theory
c. Two-factor theory
d. ERG theory
e. Acquired needs theory
Which of the following describes the value or attraction an individual has for an
outcome?
a. Motivators
b. Valence
c. O -> V expectancy
d. P -> O expectancy
e. E -> V expectancy
Robbie’s Robots decided to continue operations at one plant while shutting down
another. The decision was justified on the basis of what was best for the total
corporation. This is an example of the:
a. utilitarian approach.
b. individualism approach.
c. moral-justice approach.
d. justice approach.
e. illegal approach.
Briefly describe the four major personal decision styles.
The ______ style to handle conflict involves a low degree of assertiveness and a high
degree of cooperation.
Differences among people with respect to how they perceive problems and make
decisions is called _______.
_______can present enormous challenges for team leaders, who have to bridge gaps of
time, distance, and culture.
Identify the three factors that typically influence centralization versus decentralization.
______theory focuses on an individual’s perceptions of how fairly he or she is treated
relative to others.
List the three management skills necessary to perform effectively in organizations.
Define nonverbal communication and briefly discuss its importance to communicating
in organizations.
Individuals at the_______level are guided by an internal set of values and standards and
will even disobey rules or laws that violate these principles.
A recruiting approach that gives applicants all pertinent and realistic information about
the job and the organization is called a(n)_______.