The control process is a two-step process that measures and compares.
A drawback to instant messaging is that it creates security problems.
Research has shown a distinct set of traits that distinguishes leaders from nonleaders.
As a group expands, individual productivity tends to decline.
Negotiation twists and distorts facts to reduce resistance to change.
Taco Rocket (Scenario)
Imagine that you are the president of Taco Rocket, a new and successful chain of 8
Mexican fast-food restaurants. The success you have experienced in the last 5 years has
you thinking of what to do with the business next. Should you expand the business at
the current rate? Open new and different restaurants? What?
For a limited time, Taco Rocket is thinking of coming out with a new Fifth Degree
Burrito that is so hot it “burns a hole in the plate.” Catering to the small segment of the
market that likes super-hot food is an example of a ________.
A) focus strategy
B) cost leader strategy
C) long-term strategy
D) differentiation strategy
Separate HRM specialists are least common in these types of organizations.
A) small
B) large
C) multinational corporations
D) non-profit
As an organization grows to a size of over 2,000 employees, it finds it hard to avoid
becoming more ________.
A) mechanistic
B) organic
C) informal
D) adaptable
Lewin’s force field analysis identified ________ forces that compete when people try to
achieve a goal.
A) physical push-and-pull
B) driving and blocking
C) enormous
D) magnetic
A major criticism of Fiedler’s work stated that it failed to recognize that effective
leaders ________.
A) are always task oriented
B) can change leadership styles
C) cannot change leadership styles
D) are always relationship oriented
Which statement about the external environment and employment is true?
A) External environmental conditions improve employment during upswings and
worsen employment during downturns.
B) External environmental conditions worsen employment during upswings and
improve employment during downturns.
C) External environmental conditions have no effect on employment during upswings
and worsen employment during downturns.
D) External environmental conditions worsen employment during upswings and have
no effect on employment during downturns.
According to Katz, the four critical managerial skills can be classified as ________.
A) technical, political, conceptual, and empirical
B) interpersonal, political, empirical, and technical
C) technical, interpersonal, political, and controlling
D) technical, political, interpersonal, and conceptual
One factor that seems to motivate workers across all cultures is seeking ________.
A) high status
B) shorter working hours
C) interesting work
D) easy work
Production data for the number of hours required per unit for making the Droid and
iPhone versions of cell phone components by Bizzer, a high-tech manufacturing firm, is
given below. Suppose the plant decides exclusively to make either the maximum
number of iPhone components or the maximum number of Droid phones. Which choice
will result in the greater profit?
Monthly Product
A) Making Droid units will result in $4000 more profit.
B) Making iPhone units will result in $250 more profit.
C) Making Droid units will result in $250 more profit.
D) Making iPhone units will result in $3750 more profit.
In a decision tree, which of the following is true?
A) The probabilities of all of the outcomes must be equal.
B) The sum of the probabilities of all of the outcomes must equal 1.0.
C) No outcome can have a probability that is less to 1.0.
D) The sum of the probabilities of all of the outcomes must be greater than 1.0.
Managers hire contingent workers because they are ________ than permanent workers.
A) more loyal
B) more productive
C) more flexible
D) less costly
Workers in a value chain management company need to be ready to ________ at any
time.
A) work in dangerous conditions
B) learn new job skills
C) compete with coworkers
D) lose their jobs
The “floating assembly line” in Venice operated ________.
A) centuries before the Industrial Revolution
B) during the Industrial Revolution
C) shortly after the Industrial Revolution
D) long after the Industrial Revolution
Jeff, a manager at the Flux Soap Store, lowered the reorder point for
Butterscotch-Lemon soap from 33 percent of maximum to 20 percent of maximum.
What is Jeff likely to observe?
A) The level of Butterscotch-Lemon soap in stock should increase.
B) Sales of Butterscotch-Lemon soap should decrease.
C) Sales of Butterscotch-Lemon soap should increase.
D) The level of Butterscotch-Lemon soap in stock should drop.
Individualistic countries like the United States tend to have ________ than
group-oriented countries like Japan.
A) more conformity and more cooperation
B) more conformity and less cooperation
C) less conformity and more cooperation
D) less conformity and less cooperation
Recruitment is the process of ________.
A) hiring from outside the organization
B) locating, identifying, and attracting potential employees
C) assessing the national, international, and local labor market
D) hiring from inside the organization
Which of the following is NOT a characteristic of Gen Y workers?
A) high expectations
B) little interaction with colleagues
C) goal oriented
D) seek out creative challenges
The socioeconomic view of social responsibility states that a business ________.
A) is an economic agent only
B) has no responsibility
C) is a moral agent
D) is a harmful agent
Which of the following might be an example of increased efficiency in manufacturing?
A) cutting the amount of labor required to make the product
B) cutting the price of the product
C) increasing sales of the product
D) increasing advertising for the product
Decisions, Decisions (Scenario)
Sondra needed help. Her insurance company’s rapid growth was necessitating making
some IT changes, but what changes? Should they modify the servers that they currently
used or purchase an entirely new system? Sondra was confused and needed help in
making the correct decision.
According to the decision-making process, the first step Sondra should take is to
________.
A) analyze alternative solutions
B) identify decision criteria
C) evaluate her decision’s effectiveness
D) identify the problem