If your response to an inquiry mostly contains good news with some bad news, you
should place the bad news first.
According to the standards for punctuation, the apostrophe is not used to indicate time,
value, or measurement of a noun.
The use of specialized language can signal to other specialists that you are qualified to
communicate on their level.
In terms of the nature of listening, the contents of a person’s mind serve as a sort of
filter through which he or sheinterpret the meanings of incoming messages.
According to the standards for punctuation, the apostrophe is used to show the
possessive case of nouns and indefinite pronouns.
When writing bad-news messages, one has to present one’s reasons in such a way that
the reader will accept the news as positively as possible.
Concept mapping programs help organize ideas for a message.
“A complaint has been lodged against you.” This sentence is written in active voice.
The use of fingers to indicate numbers varies by culture.
Using Ctrl+F on Word allows users to make multiple changes simultaneously.
In scannable resumes, one shouldfocus on the use of nouns instead of action verbs.
Tables are the only visuals that do not require titles or captions.
As sales writers have so many persuasive techniques at their disposal, spending time to
gather information about the readers is unnecessary.
After reading bad news, readers usually appreciate a sincerely worded expression of
regret more than being offered an alternative solution.
Which of the following is true about letter reports?
A. Letters are traditionally an impersonal form of communication.
B. Letter reports rarely use the personal style.
C. Typically, the length of letter reports is three to four pages or less.
D. Letter reports are used primarily to present information to persons inside the
organization.
E. Letter reports forthe company’s board of directors are written personally, using “I,”
“we,” and “you” references.
Which of the following is the last step to be taken while outlining your claim message?
A. To present enough of the facts to permit a decision
B. To end positively-friendly but firm
C. To seek corrective action
D. To directly present the claim
E. To identify the situation and lead into the problem
Which of the following is true about contexts for communication?
A. The contents of a communication is heavily influenced by the
communicators’professional roles.
B. The communicators’particular contexts do not exert an influence on the act of
communication.
C. The elements of the larger context related to communication remain constant.
D. The organizational context does not influence how one communicates
E. Customs in the surrounding culture is not a part of the larger context related to
communication.
Which is the following sentences is best to end an indirect claim message concerning a
defective component?
A. “Thank you in advance for considering my claim.”
B. “Please grant this claim.”
C. “Thanking you for your consideration of this claim, I remain…”
D. “I will be grateful if you could send us a replacement before Monday.”
E. “You have no choice but to repair this defective component.”
Which of the following is true about standards for punctuation in business writing?
A. The period should not be used to indicate the end of a declarative sentence.
B. The period should be used to indicate the end of an imperative statement.
C. Periods should not be used after abbreviations or initials.
D. A quotation within a quotation should not be enclosedwith double quotation marks.
E. The titles of whole publications should not be italicized or underlined if one is
handwriting.
Examine the sentence taken from a report. Which relationship is established by the
transitional phrase “for example” with its preceding content? “Similarly, Crompton has
outstanding qualities.”
A. Contrast
B. Cause-result
C. Likeness
D. Explanation
E. Elaboration
In the course of the communication process, which of the following is likely to occur
immediately at the audiences’end after the primary communicator sends a message?
A. Consideration of possible strategies
B. Reception of the message
C. Selection of a course of action
D. Development of a well-informed sense of the situation
E. Composition of a message
With respect to email format, Cc stands for:
A. customer copy.
B. check correction.
C. courtesy copy.
D. client conformation.
E. company copy.
Which of the following sentences uses a redundant word?
A. The old man kept talking about his past history.
B. We can finish the report now.
C. Please sign this check.
D. We must assemble here tomorrow.
E. This sheet is longer than that old one.
During the course of their communication, Albert and Nathan attach different meanings
to the same word. This is an example of:
A. sugging.
B. bypassing.
C. masking.
D. brainstorming.
E. heckling.
Americans generally offer a handshake that is:
A. brusque and firm with a single pump.
B. moderate in grasp and repeated frequently.
C. firm with three to five pumps.
D. light, quick, and sometimes with a double kiss.
E. gentle, long-lasting, and sometimes with kisses on both cheeks.
Which of the following is true of space language as a type of nonverbal
communication?
A. Space language may help determine the emotional state of a person.
B. The face and eyes are by far the most important features of space language.
C. The appearance of our bodies can affect space language.
D. Space language refers to physical movements of our arms, legs, hands, torsos, and
heads.
E. Space language is heavily influenced by a person’s culture.
Which of the following is true about collaborative writing projects?
A. Even today, groups need only face-to-face meetings to get their work done.
B. You should have at least two face-to-face meetings; one at the start of the project and
another near the end.
C. The bulk of the collaborating should nottake place by email.
D. The bulk of the collaborating should nottake place by discussion board.
E. You should notuse a live-meeting application to converse with each other.
Which of the following is not included in the appendix?
A. Questionnaires
B. Working papers
C. Charts
D. Summary tables
E. Additional references
_____ is a typical example of new media.
A. Text messaging
B. Postcard
C. Printed report
D. Letter
E. Memo
Which of the following statements is true about cultural differences regarding body
positions and movements?
A. In the United States an up-and-down movement of the head means “no” and a
side-to-side movement of the head means “yes.”
B. Muslims generally accept gifts with the left hand.
C. Touching with the left hand is considered a sign of respect among Muslims.
D. To refer to themselves, the Japanese point to their faces.
E. In Indonesia, looking directly at people, especially those who are older or in higher
positions is considered respectful.
Which of the following is the most positive way of handling a vague order?
A. You failed to mention the number of chairs you need.
B. The delivery date was not mentioned in your order.
C. You did not specify the details of your order.
D. If you had specified the exact make we would’ve sent you the right product.
E. We have two models of this product. So, if you pick one we could send it to you right
away.
Germans generally offer a handshake that is:
A. brusque and firm with a single pump.
B. moderate in grasp and repeated frequently.
C. firm with three to five pumps.
D. gentle, long-lasting, and sometimes with kisses on both cheeks.
E. light, quick, and sometimes with a double kiss.
Primary research produces new information through the use of _____.
A. surveys
B. periodicals
C. brochures
D. digital publications
E. websites
A prospecting cover letter, written when one does not know whether a job exists, is also
known as a(n) _____.
A. targeted cover letter
B. unsolicited cover letter
C. invited cover letter
D. a cover letter for an actual job opening
E. a cover letter written for a requested resume