Making changes on a tentative basis increases resistance to organizational change.
The primary investigative tool in F.W. Taylor’s research was motion study.
The use of mathematical models to investigate the decision situation is typical in
management science applications.
Tactical planning is long-range planning that emphasizes the current operations of
various parts of the organization.
Of the four primary management functions, organizing usually precedes planning.
Decision-makers characterized by the desire to preserve the status quo as much as
possible are classified as having a hoarding orientation.
Stimuli that compete with the communication message for the attention of the
destination are called noise.
The communication source’s view of the destination is a microbarrier of
communication.
Stress is the bodily strain that an individual experiences as a result of coping with some
environmental factor.
An informal group is a collection of individuals whose common work experiences
result in the development of a system of interpersonal relations that extend beyond
those established by management.
Organizations exist for various purposes but have the same types of objectives.
Organizational commitment is defined as the dedication showed by an organization to
the well-being of its employees.
Unlike most other ways of managing conflicts, resolving is used when managers
perceive that they are in a win-loss conflict with employees.
In Greece, employees do not like to be in a situation they know nothing about. They
like to be informed about every situation they are likely to face. It can be deduced that
Greece is a society that has ________.
A) feminine values
B) long-term orientation
C) low power distance
D) high uncertainty avoidance
E) high individualism
Managers can fulfill their social obligation towards government agencies by ________.
A) providing safe products
B) repaying debts to banks
C) abiding by the laws
D) increasing the value of the organization
E) providing safe working environments
A Canada-based shoe manufacturing company in Malaysia has hired a Malaysian
manager to manage it, because the company’s CEO believes that the manager will
understand the situation and manage the plant better than any foreign manager. This
company is said to have a(n) ________ attitude.
A) ethnocentric
B) polycentric
C) egocentric
D) geocentric
E) gynocentric
Which of the following classroom training techniques typically involves trainees acting
out and then reflecting on some people-oriented problem that must be solved in the
organization?
A) position rotation
B) jigsaw format
C) management games
D) role-playing format
E) conceptual clustering
________ involves choosing tasks that must be performed to attain organizational
goals, outlining how the tasks must be performed, and indicating when they should be
performed.
A) Organizing
B) Influencing
C) Controlling
D) Monitoring
E) Planning
Which of the following activities is a manager most likely to perform if he or she is
from an organization with a market culture?
A) Celebrate the successes of work teams and individuals.
B) Make continuous improvement a feature of the workplace.
C) Understand the keys to his or her competitors’ success.
D) Talk to people about their new ideas and what they expect the results of ideas could
be.
E) Establish vehicles for trying out new ideas.
A candidate is eliminated from the selection process for lacking the necessary innate
ability, ambition, and other qualities required of the job. Which stage of the selection
process was the candidate most likely at when he or she was eliminated?
A) preliminary interview
B) personality test
C) performance references
D) diagnostic interview
E) intelligence test
The capacity of people to recognize their own feelings and the feelings of others, to
motivate themselves, and to manage their own feelings as well as the emotions in
relationships with others, is called ________.
A) emotional intelligence
B) business intelligence
C) social emotional learning
D) affective science
E) competitive intelligence
Sally has been in the Finance department of Towsend’s for the past eight years and is
the longest-serving employee in the department. Though she has the experience and the
qualifications to become a manager, a male colleague who was not as qualified was
promoted over her. Sally notices that all the management positions in the company are
occupied by males, even though there are many well-qualified women in the
organization. This phenomenon is referred to as the ________.
A) double burden
B) white privilege
C) gray ceiling
D) levelling mechanism
E) glass ceiling
Which of the following is true about factors that adversely influence the accuracy of an
entrepreneur’s risk perceptions?
A) An entrepreneur’s belief in the law of small numbers increases the risk he or she
perceives with an opportunity.
B) Because individuals are more likely to obtain good information and less likely to
obtain bad information, small samples of information are likely biased negatively.
C) Most entrepreneurs have access to large databases.
D) The control that an entrepreneur feels with respect to the opportunity’s outcome may
influence perceptions of the idea’s risk.
E) Law of small numbers and the illusion of control positively influence the accuracy of
risk perceptions when evaluating opportunities.
Which of the following is true regarding the majority and minority groups in an
organization?
A) The minority group can have more people than the majority group.
B) The majority group has more people than the minority group.
C) The top management constitutes a minority group that commands decision-making
power.
D) The majority group in any organization lacks social status and acceptance.
E) The minority group possesses decision-making power in most organizations.
According to the Michigan Studies, behavior that focuses primarily on the work a
subordinate is doing is known as ________.
A) employee-centered behavior
B) job-centered behavior
C) consideration behavior
D) structure behavior
E) subordinate-centered behavior
Jane, a manager in a soda company, believes that the classical approach to management
will help her to schedule her employees’ tasks and handle people better. But using only
the classical approach may not be the ideal approach because ________.
A) exact scientific knowledge of what could be done by a worker is substituted for
opinion
B) the scientific approach has proven to be ineffective in increasing production
C) it is concerned with the entire range of managerial performance and not just the job
design
D) it does not adequately emphasize the human variables in the production process
E) it does not have a “one best way” approach to management problems
Unity of command is the management principle that recommends that ________.
A) all managers share the same goals
B) all employees should accept their formal leader or leaders
C) an individual have only one boss
D) organizational plans be consistent with organizational goals
E) the organizing system be consistent with organizational plans
Entrepreneurs are most likely to exploit an opportunity when ________.
A) customers are likely to continue using the same product
B) there is no market demand, but an opportunity to create market demand
C) they perceive that they have the support of important stakeholders
D) they want to enhance the prospects of the opportunity by training an incapable
management team
E) they feel they do not have access to the resources needed to ensure high levels of
organizational performance
Which of the following is the fundamental purpose of planning?
A) eliminating risk
B) helping the organization reach its objectives
C) optimizing the use of resources
D) identifying organizational objectives
E) organizing work processes
List the changes that take place as people naturally progress from immaturity to
maturity, in accordance with Argyris’s maturity-immaturity continuum.
What are the situations under which making additional changes after the evaluation of a
change is justified?
Define pluralism. Explain the five approaches that can be used to achieve effective
workforce diversity.
What are the potential pitfalls of budgets?
What are the four areas in which all companies should take social responsibility
measurements?
List the benefits of informal group membership.
Explain the critical path of the program evaluation and review technique (PERT).