What is the main strength of job rotation?
A) It eliminates management involvement.
B) It increases motivation.
C) It increases productivity.
D) It decreases training costs.
E) It decreases supervisor work load.
Basing managerial decisions on the best available scientific support is called ________.
A) intuition
B) organizational process
C) organizational behavior
D) evidence-based management
E) conceptual management
The ________ is the most widely used personality assessment instrument in the world.
A) Rokeach value survey
B) Raymond Cattell 16 Personality Factors model
C) Thematic Apperception test
D) Big Five personality model
E) Myers-Briggs Type Indicator
Ideally, ________ would be an objective process; however, it is largely influenced by
one’s ________.
A) judging; perceptions
B) perceiving; decision making
C) decision making; biases
D) decision making, perceptions
E) perceiving; biases
The more the lower-level personnel provide input or are actually given the discretion to
make decisions, the ________ within that organization.
A) higher is the degree of formalization
B) lower is the level of empowerment
C) lower is the degree of work specialization
D) higher is the degree of departmentalization
E) higher is the degree of decentralization
Samantha is the owner of a flower shop. She has five employees that all report directly
to her and she makes all the decisions regarding the type and quantity of flowers and
looks after the shop’s finances. Which type of organizational structure does Samantha
have?
A) bureaucracy
B) virtual structure
C) matrix structure
D) boundaryless structure
E) simple structure
Which of the following power tactics is more effective when the audience is highly
interested in the outcomes of a decision process?
A) ingratiation
B) consultation
C) personal appeals
D) exchange
E) pressure
Team building typically includes ________.
A) team process analysis
B) confrontation
C) intergroup relations
D) power equalization
E) manipulation
Which of the following is not a characteristic of group diversity?
A) increased conflicts
B) lower group morale
C) higher dropout rates
D) decreased cohesiveness
E) greater factual errors
Which of the following statements best represents a halo effect?
A) We tend to attribute our own successes to internal factors but we tend to put the
blame for our failure on external factors.
B) We tend to judge someone on the basis of our perception of the group to which he or
she belongs.
C) Our reaction to a person is influenced by other persons we have recently
encountered.
D) We tend to draw a general impression about an individual on the basis of a single
characteristic, such as intelligence, sociability, or appearance.
E) When we make judgments about the behavior of other people, we tend to
underestimate the influence of external factors and overestimate the influence of
internal or personal factors.
Some of the departments in Procter & Gamble are Tide, Pampers, Charmin, and
Pringles. This is an example of departmentalization by ________.
A) function
B) process
C) geography
D) product
E) interest
Hubert needs an instruction manual for his new product. He needs a small team of
technical writers to work together closely to rapidly write the manual. He needs them to
communicate ideas quickly, creatively, and affordably. Which of the following group
techniques should Hubert consider?
A) nominal and electronic
B) nominal and interacting
C) brainstorming and electronic
D) electronic and interacting
E) interacting and brainstorming
Which of the following statements is true regarding emotional intelligence (EI)?
A) Evidence suggests that a person’s performance on the job is independent of her EI.
B) Evidence suggests that EI is not genetically influenced.
C) EI is related to a person’s ability to detect emotions in others.
D) EI can be measured easily.
E) EI is a simple, straightforward concept.
Beyond redesigning the nature of the work itself and involving employees in decisions,
another approach to making the work environment more motivating is to alter work
arrangements. Which of the following is designed to give an employee greater control
of their schedule?
A) flextime
B) job centralization
C) job rotation
D) job enlargement
E) job enrichment
People scoring high on ________ are valuable in teams because they’re good at backing
up fellow team members and at sensing when that support is truly needed.
A) conscientiousness
B) positivity
C) emotional stability
D) agreeableness
E) openness to experience
Which of the following statements is true regarding deep acting?
A) Deep acting is hiding inner feelings and forgoing emotional expressions in response
to display rules.
B) A worker who smiles at a customer even when he doesn’t feel like it is deep acting.
C) Deep acting deals with displayed emotions as opposed to surface acting.
D) A health care provider trying to genuinely feel more empathy for her patients is deep
acting.
E) Research shows surface acting is less stressful to employees than deep acting.