OB researchers cannot offer reasonably accurate explanations of human behavior since
people act very differently in similar situations.
The two most common forms of participative management are works councils and
board representatives.
Narrow spans of control increase the speed of decision making.
Power does not require goal compatibility.
Most experts believe that individuals may be trained to exhibit charismatic behavior.
A comprehensive review of the leadership literature, when organized around the Big
Five, has found conscientiousness to be the most important trait of effective leaders.
Research findings show that women are less likely to have employment turnover than
men.
The chief advantage of the nominal group technique is that it permits the group to meet
formally but does not restrict independent thinking, as does the interacting group.
Brenda is a new employee orientation trainer for a global corporation with subsidiaries
all over the world. She needs to convey information to new employees that will help
them in communicating across cultures. Brenda explains to new employees that
________ cultures rely heavily on nonverbal cues and subtle situational cues in
communicating with others, and a person’s official status, place in society, and
reputation carry considerable weight.
A) low power distance
B) high power distance
C) uncertainty avoiding
D) low-context
E) high-context
Rahael’s team was recently responsible for missing a major sales goal. According to the
affective events theory, which of the following is most likely to occur?
A) Rahael will become discouraged but will keep working harder for next time.
B) Rahael will become discouraged and will start to dislike her job.
C) Raheal will become more motivated but will start to dislike her job.
D) Rahael will become more motivated and will keep working harder for next time.
E) Rahael might react as stated in both A and D.
Which of the following statements is not true regarding values?
A) They are partly determined by our genetically transmitted traits.
B) They tend to be relatively stable and enduring.
C) They have both content and intensity attributes.
D) They carry an individual’s ideas as to what is right, good, or desirable.
E) There is no substantial variability in values across cultures.
Laura only makes minimum wage, but she loves her job. Her supervisor regularly
compliments her and she has been chosen employee of the month twice this year. Based
on this information, which of the following is most likely to be the reason Laura likes
her job?
A) recognition
B) motivation
C) goal setting
D) empowerment
E) autonomy
Which of the following is an example of downward communication flow?
A) An employee provides feedback to higher-ups regarding her progress toward goals.
B) An employee suggests a way of improving efficiency of a process to his team lead.
C) An employee receives mail from her team leader pointing out problems that need
attention.
D) An employee informs her colleague about changes in the company policy.
E) An employee informs his friend from a different department about a new coffee shop
that has just opened in the town.
With reference to John Holland’s personality-job fit theory, people belonging to the
“investigative” type tend to be ________.
A) imaginative, disorderly, and idealistic
B) shy, genuine, and persistent
C) sociable, friendly, and cooperative
D) analytical, curious, and independent
E) conforming, efficient, and practical
Zach is devout and very active in his church. He is also a very dedicated employee. His
manager offers him a promotion but the new role will require him to work Sundays.
Zach would like the promotion, but realizes that it would force him to miss some
church activities. In such a situation, Zach is most likely to experience ________.
A) role conflict
B) emotional contagion
C) cognitive dissonance
D) emotional labor
E) self-concordance
Which of the following statements is true regarding Maslow’s hierarchy of needs
theory?
A) “Social” needs relate to autonomy and achievement.
B) A substantially satisfied need no longer motivates.
C) “Esteem” needs relate to affection and friendship.
D) Social needs are lower-order needs.
E) Lower-order needs are satisfied internally.
Julia works as a receptionist in a real estate company. One morning her boss comes in
the door and yells at her, telling her that the front office is a mess and that she needs to
get up and clean it immediately. After her boss leaves the room, Julia grabs three
magazines and violently slams them into the trash can. Which of the following best
describes Julia’s anger?
A) an affect
B) a thought
C) a mood
D) an emotion
E) a mental process
Role perception indicates ________.
A) others’ belief regarding how you should act in a given situation
B) the skills required for performing the job
C) the social norms that are to be followed while performing the role
D) our view of how we’re supposed to act in a given situation
E) acceptable standards of behavior shared by nongroup members
Group leaders and managers communicating with employees to assign goals and to
provide job instructions is an example of a(n) ________ communication.
A) downward
B) lateral
C) upward
D) grapevine
E) horizontal
What is social loafing? How can the management undermine the tendency of social
loafing?
Discuss the advantages and disadvantages of written communication.
Describe the simple structure. Discuss its advantages and disadvantages.
Zach is a pharmaceutical sales representative and must put on a smile every day at work
with his clients. Discuss the emotional labor experienced by Zach. Explain the
significance of emotional intelligence demanded of Zach in order to be successful, and
how he applies his emotions and moods in his job.
Outline and discuss the conflict process.