A message granting an adjustment should be written in the indirect order.
The following sentence follows the basic principles of capitalization: “The Dean did not
attend the meeting.”
The use of strong words such as “greatest,” “amazing,” and extraordinary in a business
message causes us to doubt its sincerity.
Memos cannot be used to communicate factual, problem-related information.
In constructing the title to a visual, it is necessary to include all the five Ws in the title.
Americans belong to a high-context culture.
It is rude to open a response message by stating that you are complying with the
reader’s request.
An understanding of your communication partner’s cultural roots will greatly enhance
your interpretive and interaction skills.
In an indirectclaim message, one’s final wordsshould not indicatethat one istrying to
maintain a positive relationship.
If one major heading in the resume is a noun phrase, all the other major headings should
be verb phrases.
Grammar and style checkers:
A. effectively point out any computing error in excel sheets.
B. help users understand the rudimentary basics of grammar.
C. does not help identify possible slangs.
D. does not help identify possible misused words.
E. help identify possible problems and give suggestions for revision.
Which of the following is true about business reports?
A. The larger the organization, the lesser the need for business reports.
B. A business report is typically subjective in nature.
C. The problem statement of a business report is generally written in the form of a
question or infinitive phrase.
D. The types of reports you will write is independent of the nature of your business.
E. The frequency with which you will write reports, and the kinds you will write, will
depend on your job and your employer.
Which of the following phrases is best to begin an indirect claim message?
A. “Please refer to my order dated May 1 about…”
B. “We appreciate the prompt handling of our order…”
C. “Upon checking your shipment I found all to be in order except for..”
D. “I was very disappointed to see that seven of the Waldon China sets received under
Invoice 717 were broken…”
E. “Your inefficiency and carelessness in packing has caused the damage of…”
Which of the following is true about the informal network of an organization?
A. It consists of the major, well-established channels for information exchange.
B. It forms the main lines of operational communication.
C. It is simple and follows a set pattern.
D. It runs alongside the formal network.
E. It is called a grapevine when it exists outside an organization.
Identify one of the ways that the writing in short reports differs from the writing in long
reports.
A. Short reports include the prefatory parts that are appropriate for the report’s length,
formality, and reader.
B. Short reports have less need for a formal coherence plan.
C. Readers of short reports will need many reminders of what they just read or previews
of what they are about to read.
D. Short reportshave greater need for introductory material.
E. Short reports generally need an elaborate coherence plan.
In which of the following cases will the direct order plan of organizing
informationbemost effective?
A. A letter to the parents of a student regarding his detention
B. An email to apharmaceutical company informing about the cancellation of their
license
C. A memo to an employee informing about the termination of her service
D. An email to the HR manager asking for the details of an employee
E. A letter to a customer apologizing for the delay in delivering a shipment
Which of the following is true about libraries of private businesses?
A. They do not cooperate on research projects.
B. They are designed to serve the sponsoring company.
C. They restrict people from conducting secondary research.
D. They encourage routine public use of their material.
E. They are more accessible than general libraries.
Which part of the introduction is a basic ingredient of the coherence plan of a very long
report?
A. Report preview
B. Sources and methods of collecting information
C. Historical background
D. Limitations
E. Scope
Which of the following sentences does not have atwo-word verb?
A. I’m really tired because I didn’t sleep well last night.
B. The show must go on.
C. We ran into some old friends at the mall.
D. The car ran out of gas.
E. Take that cap off!
Which of the following sentences has parallel structure?
A. Tommy likes hiking, swimming, and to ride a bicycle.
B. The manager was asked to write his report quickly, accurately, and in a detailed
manner.
C. The trainer told the players that they should get a lot of sleep, and to do some
warm-up exercises before the match.
D. The salesman expected that he would present his product at the meeting, and that
questions would be asked by prospective buyers.
E. The dictionary can be used to find:word meanings, pronunciations, and irregular
verbs.
Which of the following statements is true about the planning stage of the writing
process?
A. It is the last stage in the writing process.
B. A business writer should spend more time on drafting and skip the planning stage.
C. The planning stage is independent of the drafting stage.
D. It involves determining the goals of a message.
Which of the following is true about social media?
A. Social media is used solely for personal purposes and not for business purposes.
B. Messages on social networking sites are not restricted to a fixed number of
characters.
C. The messages on social networking sites are not public.
D. Messages on social networking sites are brief and concise.