One of the short-term objectives of Alport Corporation, a manufacturer of construction
equipment, is “to achieve a 15 percent return on investment (ROI) by September
2011.”According to Drucker, this objective relates to ________.
A) innovation
B) productivity
C) market standing
D) managerial performance
E) profitability
Which of the following is the last step in the organizing process?
A) Allocate resources and directives for subtasks.
B) Evaluate results of organizing strategy.
C) Establish major tasks.
D) Reflect on plans and objectives.
E) Divide major tasks into subtasks.
Which of the following is an example of a topic management ideas encompass in the
invention stage of the innovation process?
A) promoting products in the marketplace
B) redesigning organizational structure
C) restyling work stations to make employees more productive
D) adopting robotics to make a manufacturing process more efficient
E) employing barcoding to better manage inventory
Gizmo Sales, a company that sells office supplies to companies in Atlanta, GA, has
organized the business horizontally into departments named North Atlanta, South
Atlanta, and Downtown Atlanta. This indicates that Gizmo has departmentalized on the
basis of ________.
A) products
B) projects
C) customers
D) territories
E) functions
According to Hellriegel and Slocum’s model, which of the following combinations is
associated with high probability of survival and growth?
A) high stability and low adaptability
B) high stability and high adaptability
C) low stability and high adaptability
D) moderate stability and moderate adaptability
E) low stability and moderate adaptability
According to Fayol’s guidelines for organizing resources, you should do all of the
following, EXCEPT ________.
A) establish multiple guiding authorities
B) define duties
C) use sanctions against faults and errors
D) encourage initiative and responsibility
E) offer suitable rewards for services rendered
The act of passing organizational myths and sagas to other organization members is
known as organizational ________.
A) mentoring
B) identification
C) storytelling
D) configuration
E) proactivity
During ________ training, the expatriates learn about the specific organizational roles
that they are required to perform in the foreign country.
A) application
B) logistical information
C) cultural adaptation
D) cultural profiling
E) repatriation
Which of the following strategies is likely to be most useful in reducing organizational
stress?
A) increasing power distance in the organization
B) promoting employees based on objective criteria such as years of experience
C) modifying the basic values of organizational culture
D) making the organizational environment more informal
E) establishing vertical decision making procedures
Which of the following is true of Henry Gantt’s method of management?
A) The Gantt scheduling chart was found to be impractical and has fallen into disuse.
B) It gave less importance to the human side of production than F.W. Taylor’s method.
C) Gantt believed that worker compensation should correspond only to production.
D) He considered that studying employee motivation was the role of scientific
management.
E) It dealt with lower-level management analysis and not comprehensive analysis.
Chelsea Inc., is a sportswear company that is planning to introduce a line of jerseys.
The company has been the top-selling company in Europe for a decade and has a large
market base in the US. With this new line of jerseys, the company hopes to expand its
sales in Asia where it already has a base.Which of the following statements supports the
assumption that the company is following a differentiation strategy?
A) The company moves its base to another country where it has a stronger hold over the
market.
B) The company encourages standardization of products to focus on economies of
scale.
C) The company invests a huge amount for the research and development of the
product.
D) The company switches to intermediaries that supply raw materials at competitive
prices.
E) The company opens subsidiaries in developing countries to take advantage of
low-cost, skilled labor.
The two most important planning tools are ________.
A) forecasting and scheduling
B) forecasting and routing
C) designing and scheduling
D) routing and designing
E) procuring and simulating
________ developed a formula for determining the number of possible relationships
between a manager and subordinates when the number of subordinates is known.
A) Mary Parker Follett
B) Henri Fayol
C) F. W. Taylor
D) Max Weber
E) V. A. Graicunas
According to Donaldson and Scannell, managers in the ________ stage are the most
effective with respect to interacting in a diverse workforce.
A) conscious competition
B) conscious incompetence
C) conscious competence
D) unconscious competence
E) unconscious incompetence
________ are members of an organization who live and work in a country where they
do not have citizenship.
A) Expatriates
B) Host-country nationals
C) Naturalized citizens
D) Repatriates
E) Dual citizens
The process of developing information begins with gathering some type of facts or
statistics, called ________.
A) knowledge
B) expertise
C) data
D) information
E) wisdom
The performance of managerial activities that involve selecting, designing, managing,
controlling and updating production systems is called ________.
A) strategic management
B) tactical management
C) operations management
D) input management
E) service management