Workers who are hired to deal with short-term increases in a business’ workload are
known as:
A) flextime workers.
B) short-term workers.
C) specialized workers.
D) contingent workers.
All of the following are key concerns about global outsourcing EXCEPT:
A) online security threats.
B) unqualified employees.
C) inadequate quality control.
D) lack of legislative oversight.
In order to be the most effective, a company’s safety committee should consist of:
A) line managers who provide personal protective equipment.
B) managers and employees who mete out punishments for safety violations.
C) managers and employees who evaluate safety procedures and review accidents.
D) upper level managers who communicate health and safety rules and monitor work
sites.
Carson, a line manager at an office supply store, is receiving numerous complaints
about the cash register operators’ inefficiency and poor customer service. He wants to
institute a customer service training program for all retail workers as well as retraining
on cash register operation for register workers. He doesn’t realize, though, that the
reason for the decrease in register worker performance is that, while all other workers in
the company received a bonus last pay day, these workers didn’t. Which of the
following is most likely true?
A) Training is a good investment and will motivate the workers.
B) Training will not solve employee morale problems.
C) Training goals are neither clear nor realistic enough.
D) Training should focus on cross-functional skills.
OSHA’s highest inspection priority would be which of the following?
A) “High-hazard” industries and occupations
B) Follow-ups of employee complaints about unsafe working conditions
C) Workplaces with incidents of fatalities or hospitalization of five or more workers
D) Situations involving “imminent danger” in the workplace
A KSA matrix should rate:
A) the KSAs an employee demonstrates in a given task.
B) the extent to which a variety of KSAs are important for task completion.
C) how well the organizational structure of the company fits with an employee’s KSAs.
D) the methods, machines, and KSAs that incumbents must use to perform their jobs.
A number of events and forces in the business environment have shaped the move in
career development from corporate to individual responsibility, including:
A) increasing stock option opportunities.
B) the empowerment movement.
C) global recruiting efforts.
D) hiring increases.
The use of lecture in classroom instruction is primarily viewed as:
A) necessary by firms.
B) boring by participants.
C) inexpensive by firms.
D) flexible by participants.
You have worked for Steel Workings for nearly eight years. Your employee-provided
funds and employer-contributed funds are all vested. You intend to quit your job at Steel
Workings to take another job. Your retirement funds will most likely:
A) be lost upon your voluntary separation from Steel Workings.
B) be decreased by half upon your voluntary separation from Steel Workings.
C) stay with you when you move from Steel Workings.
D) not be contributed to by your new employer.
Companies that pay employees at rates above the market are generally:
A) small start-up companies.
B) involved in global expansion.
C) companies that struggle financially.
D) larger companies in less competitive industries.
The standard for measuring the appropriateness of discharges that involve statutory
rights is called:
A) the just-cause standard of discipline.
B) due process in wrongful discharge.
C) employment-at-will.
D) progressive discipline.
Which question would most likely be answered by a job analysis?
A) What machines are required for the job?
B) What job design method is best for the position?
C) What recruiting methods are used for filling the job?
D) What performance appraisal system is used to evaluate the job?
Questions developed from the critical incident technique for the purpose of discovering
how job candidates would respond to work-related events are called:
A) unstructured questions.
B) job knowledge questions.
C) worker requirement questions.
D) situational questions.
Additional Case 2.2
You are the HR manager at Steel City, Inc., a firm that is considering going global in its
product line and markets. The president realizes that this may require a reorganization.
She wants to move into new international markets with minimum time and effort. She
also wants to reduce management overhead and labor costs.
At the same time, employees have been complaining about their work. Jobs are
repetitive, and employees don’t know how their work fits into the big picture. The
president wants to provide employees with satisfying work, autonomy, and a
performance-based pay system. She wants to give them as much control as possible and
remove layers of management.
Refer to Additional Case 2.2. Along with the reorganization, you need to do some job
redesign. Given the specific employee complaints, your best approach would be:
A) work simplification.
B) job enrichment.
C) job rotation.
D) quality circles.
Additional Case 5.3
You are a middle manager looking for a first-line supervisor. The selection criteria in
priority order are: 1) the ability to learn and adapt to a changing job, 2) willingness to
perform the job assigned under its current conditions, and 3) strong verbal and
quantitative skills. In addition, the cost of the selection process is a concern since you
want to look at a broad range of candidates.
The firm has about 500 employees and is a federal contractor. There is a racial
imbalance among the management team, which favors white males. No evidence of
discrimination exists, and the firm has never received a discrimination complaint. The
firm’s hourly employees are about 50% female and 35% minority. You have actively
sought to provide access to disabled employees. Two years ago, the firm experienced an
incident in which one employee became violent and injured several other employees.
The firm was held liable for the occurrence.
Refer to Additional Case 5.3. To meet your second criterion, your best selection tool
would be:
A) structured interviews.
B) psychological testing.
C) reference checking.
D) an assessment center.