Team members do not conform to team norms unless other team members apply
reinforcement or punishment.
Escalation of commitment occurs when employees increase their support for a decision
because most of their colleagues also support that decision.
Philosopher John Dewey recognized that people are inherently motivated to perceive
themselves (and to be perceived by others) as competent, attractive, lucky, ethical, and
important.
The four outcomes of employee involvement are decision structure, source of decision
knowledge, decision commitment, and risk of conflict.
According to Fiedler’s contingency model, leaders should attempt to change their style
to fit the situation.
The preferred influence tactics vary across cultures.
Values and personality traits are related to each other and are essentially the same thing.
One problem with a functional structure is that:
A. it is more difficult to directly supervise employees within each department.
B. it produces higher dysfunctional conflict and poorer coordination.
C. it makes it difficult to permit greater specialization of skills.
D. it prevents companies from creating economies of scale.
E. employees have difficulty creating career paths within their area of knowledge.
Absenteeism is higher in organizations where there is(are):
A. weak absence norms.
B. low workplace incivility.
C. high amounts of presenteeism.
D. meager sick leave benefits.
E. high work-related stress.
Which of the following statements is true of organizational behavior knowledge?
A. It is relevant to everyone who works in organizations.
B. It should never be used to influence the behavior of other people.
C. It should be used by managers and senior executives alone.
D. It should not be used by subordinates to influence the behavior of their managers.
E. It is less significant when the level of interpersonal interaction is high.
Which of the following statements about job satisfaction is true?
A. The best way to measure job satisfaction is through asking a single direct question.
B. Job satisfaction does not vary much between different countries.
C. Job satisfaction varies significantly from year to year.
D. Employees who say they are satisfied with their jobs may also express
dissatisfaction with parts of them.
E. Very few employees would leave their current employer if the right job came along.
According to the four-drive theory, which of the following drives is the foundation of
competition and the basis of our need for esteem?
A. Drive to acquire
B. Drive to dominate
C. Drive to defend
D. Drive to bond
E. Drive to learn
Organizational politics is more common where decisions are:
A. easy to understand.
B. based on complex and ambiguous rules.
C. based on the brainstorming technique.
D. based on clearly defined principles.
E. based on formal criteria.
Which of the following types of resistance to change is a strategy to “prove” that the
decision is wrong?
A. Negative valence of change
B. Not-invented-here syndrome
C. Fear of the unknown
D. Breaking routines
E. Incongruent organizational systems
The _____ perspective, also called knowledge management, views knowledge as the
main driver of competitive advantage.
A. open systems
B. organizational learning
C. stakeholder
D. systematic research
E. shared values
Which of the following is one of the assumptions of the rational choice paradigm?
A. Decision makers evaluate alternatives against an implicit favorite.
B. Decision makers choose the alternative that is good enough.
C. Decision makers have well-articulated goals.
D. Decision makers evaluate alternatives sequentially.
E. Decision makers process perceptually distorted information.
Extreme forms of _____ include bullying, such as through explicit reminders of one’s
obligations.
A. coalition forming
B. upward appeal
C. persuasion
D. assertiveness
E. information control
Which of the following statements about stress is true?
A. Employees are the most productive when they experience no stress.
B. Stress is caused by stressors.
C. Stress is a psychological condition and not physiological condition.
D. The hypoventilation syndrome describes the stress experience.
E. When a person is under stress, the body moves less blood to the brain.
According to the survey reported in the text, what percentage of Americans say their
pay is “variable, such that a portion is dependent upon your individual
performance/productivity” targets?
A. 25%
B. 32%
C. 43%
D. 51%
E. 67%
The uncomfortable tension felt when our behavior and attitudes are inconsistent with
each other is called:
A. cognitive distance.
B. emotional intelligence.
C. cognitive justification.
D. cognitive dissonance.
E. neglect.
The competency most strongly associated with social awareness is:
A. conflict management.
B. empathy.
C. organizational comprehension.
D. self-esteem.
E. job performance.
In Alphatech Systems, email software screens incoming messages by organizing them
into mailboxes and identifying junk mail. As a result, employees in this company can
quickly identify the most important email messages, and overlook the junk mail. This
email feature improves communication by:
A. increasing media richness.
B. reducing information load.
C. minimizing emotional contagion.
D. reducing the use of jargon.
E. increasing social acceptance of mails.
One of the first steps to minimize a cultural clash in a merger is to:
A. significantly reduce the strength of the culture in both the organizations.
B. conduct a bicultural audit.
C. significantly increase the strength of the culture in both organizations.
D. replace the chief executives in both organizations before merger negotiations begin.
E. replace the employees with new ones.
Which of the following does ingratiation include?
A. flattering a boss
B. offering advice to the employees
C. listening to counterarguments
D. relying on the influencer’s position
E. appearing neutral