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Extent flexibility and dynamic flexibility are dimensions of intellectual abilities.
Research shows surface acting is more stressful to employees than deep acting.
Intuition comes from "gut feelings" about the state of some phenomenon of interest.
Our perception of a target is affected by the characteristics of the target and not by our
personality and past experiences.
Regardless of when taken, intelligence assessments are consistent and reliable.
Values tend to be stable and enduring.
The industries of advertising and media have a noticeable lack of racial diversity
compared to other industries.
Employees who self-promote receive lower performance evaluations than employees
who ingratiate.
Cooptation is a form of both manipulation and participation.
Which term refers to a set of expected behavior patterns attributed to someone
occupying a given position in a social unit?
A) norms
B) status
C) role
D) cohesiveness
E) diversity
Which of the following statements best describes the traits of people having a proactive
personality?
A) They identify opportunities, show initiative, take action, and persevere until
meaningful change occurs.
B) They naturally seem to think about other people a lot, being concerned about their
well-being and feelings.
C) They make more rapid decisions and use less information than the low risk takers
do.
D) They tend to display their true dispositions and attitudes in every situation and
express behavioral inconsistency.
E) They are more charismatic and thus are more likely to emerge as leaders and display
better psychological health.
If a survey respondent sees his or her least preferred co-worker in unfavorable terms,
Fiedler would categorize the respondent as ________.
A) high in consideration
B) task-oriented
C) low in initiating structure
D) employee-oriented
E) relationship oriented
Who developed a three-step model for change that included unfreezing, movement, and
refreezing?
A) John Kotter
B) David McClelland
C) Douglas Surber
D) Lawrence Summers
E) Kurt Lewin
Each of the following is most likely to result in the changing nature of the workforce
except ________.
A) immigration
B) outsourcing
C) multicultural environment
D) demographic changes
E) changing literacy levels
Which of the following statements is true regarding job rotation?
A) It decreases the flexibility with which an organization can adapt to a change.
B) It decreases employee motivation.
C) It decreases productivity.
D) It decreases supervisory workload.
E) It decreases the flexibility in scheduling work.
Which of the following statements is true regarding surface-level diversity?
A) Surface-level diversity will overcome fundamental differences and promote
harmony.
B) Surface-level diversity can co-exist with deep-level diversity within an organization.
C) Surface-level diversity does not affect employees' perceptions.
D) Surface-level diversity, not thoughts and feelings, is mostly reflected in
Demographics.
E) Surface-level diversity in the workforce can be eliminated by effective diversity
management.
Which of the following statements is true regarding the establishment of organizational
culture and its effects on the organization?
A) Today's trend toward decentralized organizations makes it easier to establish a strong
culture.
B) In a virtual organization, a strong culture can be established quickly and easily.
C) Employees organized in teams always show greater allegiance to the values of the
organization as a whole than to their team and its values.
D) Culture acts as a control mechanism and guides the behavior of employees.
E) Cultures reduce the stability of the social system.
Leo supervises a global team of project members based in multiple countries. Maria is
Brazilian, Jean-Paul is French, Amit is Egyptian, and Xiang is Chinese. Leo is
American and is based in the United States. In the light on the findings of the GLOBE
project, which team members can be expected to respond most favorably when Leo
exhibits high levels of initiating structure?
A) Jean-Paul and Xiang
B) Amit and Xiang
C) Maria and Jean-Paul
D) Amit and Maria
E) Xiang and Amit
An organizations culture develops over time and is rooted in ________ to which
employees are strongly committed.
A) values
B) tasks
C) rewards
D) both A and B
E) all A, B, and C
Gloria thinks that she is paid less than other workers in her division and feels extremely
resentful. She starts taking long breaks and generally wasting time. Her actions result
due to a perceived ________ injustice.
A) interactive
B) interpersonal
C) procedural
D) distributive
E) associative
Which of the following statements is not true about work force diversity?
A) Disability is a category of workforce diversity.
B) Managing workforce diversity presents many challenges.
C) Workforce diversity focuses on differences within a country.
D) Sexual orientation is a part of workforce diversity.
E) Workforce diversity is a concern only in the United States.
Diversity is an asset for teams where tasks ________.
A) require a variety of viewpoints
B) are simple
C) involve emotional labor
D) are highly technical
E) required for completing the work are highly interdependent
How can United States managers be culturally sensitive?
A) by indulging in frequent discussions about religion
B) by discussing politics frequently
C) by listening more
D) by speaking quickly
E) by talking in a high tone of voice
Teams that consist of team members that score ________ are more likely to perform
poorly.
A) high on conscientiousness
B) high on openness to experience
C) high on emotional stability
D) low on extraversion
E) low on agreeableness
According to the theory of job engagement, which of the following activities will aid a
manager in facilitating engagement for their employees?
A) giving the employees a raise
B) offering the employees a vacation
C) providing comfortable desks
D) including the employees in weekly planning meetings
E) none of these work under the theory of job enrichment
Research has been conflicted on the role that emotions play in the workplace, especially
in relation to irrational and ethical behavior. Select one of these two areas and discuss
the role of emotions in these behaviors.
What is a cross-functional team?
Define and describe the interactionist view of conflict.
What is employee involvement and why is it important? What are the two major forms
of employee involvement?
Evaluate variable-pay programs in terms of their impact on motivation and productivity.
What is self-efficacy?
Describe the five conflict-handling intentions that are based on the dimensions of
cooperativeness and assertiveness.
Elvira wants to hire three new customer service representatives. She is considering
using a measure of EI to help select her new employees. Explain what EI is and how it
could be useful for Elvira for the jobs that she's hiring for, and the reasons why she
should not depend entirely on the EI measures for her selection.
