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Iris is a new employee at Schmitt Enterprises, a company which specializes in the
production and sale of personal protection items. Joe has been an employee at the
company for close to two years, and has done well to move up in the company in
regards to his sales as well as the respect he gets from his colleagues. When considering
her working relationship with Joe, Iris should consider most ________.
A) if Joe is a suitable formal mentor
B) if Joe is a suitable informal mentor
C) if Joe is a good match for Iris' style, needs and skills
D) both A and C
E) both B and C
Who built on Lewin's three-step model to create a more detailed approach for
implementing change?
A) John Kotter
B) David McClelland
C) Douglas Surber
D) Lawrence Summers
E) Henry Mintzberg
________ is a pure marker of high positive affect.
A) Excited
B) Serene
C) Nervous
D) Relaxed
E) Bored
Differences in characteristics such as personality, values, and beliefs form part of
________.
A) surface-level diversity
B) deep-level diversity
C) lateral-level diversity
D) organizational-level diversity
E) individual-level diversity
________ is a participative process that uses employees' input to increase their
commitment to the organization's success.
A) Job enrichment
B) Employee involvement
C) Organizational reengineering
D) Corporate restructuring
E) Job sharing
The power tactic of using flattery and creating goodwill before making a request is
known as ________.
A) ingratiation
B) consultation
C) inspirational appeal
D) motivational appeal
E) affective appeal
During an annual review, Michel made the following assertion: "When I look at myself
and my performance, I see that what I have achieved is outstanding and has, not
surprisingly, won me the admiration and envy of most of my colleagues. I notice that
everyone keeps talking about me; they are all just waiting to find out what triumph I
will pull off next! In short, I don't just deserve a raise, but need one, since without me,
let's face it, the place would simply fall apart." Which of the following personality traits
best describes Michel's personality?
A) Type A personality
B) external locus of control
C) high-self monitoring
D) narcissistic
E) high Machiavellianism
Rather than looking for problems, ________ seeks to identify the unique qualities and
special strengths of an organization, which can then be built upon to improve
performance.
A) appreciative inquiry
B) action research
C) team building
D) process consultation
E) social reinforcement
Which of the following is most likely to help Jerrod earn higher performance
evaluations?
A) apologies
B) ingratiation
C) excuses
D) buffing
E) self-promotion
The virtual organization is also called the ________ or ________ organization.
A) network; modular
B) boundaryless; social
C) divisional; multi-level
D) boundaryless; global
E) matrix; divisional
Which of the following is not a message conveyed by material symbols?
A) organizational hierarchy
B) top management's egalitarianism
C) the marketing strategy of the organization
D) appropriate risk-taking behavior
E) appropriate authoritarian behavior
Communication messages that are passed through a great many people will most likely
suffer from which of the following?
A) selective perception
B) distortion
C) lack of non-verbal cues
D) information overload
E) formal communication integration
Festinger proposed that the desire to reduce dissonance is determined by three
moderating factors including the ________.
A) values of the elements creating the dissonance
B) degree of influence the individual believes he or she has over the elements
C) degree of positive affect the person has toward the behavior
D) fact that values and attitudes will vary over the short term
E) awareness that dissonance exists
Hector is a chief consultant and has to choose between suggestions offered by members
of his team. Which of the following dimensions of intellectual ability does this skill
accurately refer to?
A) perceptual speed
B) verbal comprehension
C) deductive reasoning
D) memory
E) spatial visualization
The researcher who developed self-efficacy theory, Albert Bandura, proposes four ways
self-efficacy can be increased. Which of the following is one of these four ways that
involves becoming more confident because you see someone else doing the task?
A) arousal
B) enactive mastery
C) focused training
D) vicarious modeling
E) verbal persuasion
