The first major step in evaluating organizational information is to determine the
expected cost of obtaining that information.
One conclusion of the Hawthorne studies was that social groups in organizations could
effectively exert pressure to influence individuals to disregard monetary incentives.
Leadership is the inner state that causes an individual to behave in a way that ensures
the accomplishment of some goal.
A manager makes sure the job gets done whereas a leader cares about and focuses on
the people who do the job.
Forcing a solution is an inappropriate approach in an emergency.
A whistle-blower is an employee who performs quality reviews within an organization
and reports flaws in the processes.
Expertise is the component of creativity that refers to an individual’s need or passion to
be creative.
The first step in designing a PERT network is to identify the critical path.
Work methods analysis is an operational tool that is performed for new or existing jobs
to improve productivity and ensure the safety of workers.
The host company is the company investing in international operations.
The glass ceiling refers to a barrier to advancement for minorities in organizations.
________ is a performance appraisal method in which individuals appraising
performance rank several employee qualities and characteristics on a continuum, on a
form that lists such factors.
A) Free-form essay
B) Forced ranking
C) Critical-form essay
D) Rating scale
E) Forced distribution
An organization is following a ________ strategy when it focuses on making an
organization more competitive by developing a product or products that customers
perceive as being different from products offered by competitors.
A) cost leadership
B) differentiation
C) focus
D) stability
E) divestiture
At which stage of the selection process is a candidate likely to be eliminated because of
an inadequate educational and performance record?
A) personal judgement
B) personality tests
C) preliminary screening from data sheets, etc.
D) diagnostic interview
E) performance references
In which of the following decision styles described in the VYJ model are the
subordinates made aware of the problem, expected to provide information to the
manager, but do not meet as a group?
A) AI
B) AII
C) CI
D) CII
E) GII
The most fundamental motivation theory that begins with an individual feeling a need is
________.
A) ERG theory
B) equity theory
C) Herzberg’s two-factor theory
D) needs-goal theory
E) Porter-Lawler theory
One of the phases of the Hawthorne studies was the relay assembly test room
experiments. The experimenters believed that if they studied productivity long enough,
under different working conditions, they would discover the working conditions that
maximized production. Thus, these experiments originally had a ________ orientation.
A) comprehensive management
B) scientific management
C) behavioral management
D) contingency management
E) system management
Which theory is a set of essentially positive assumptions about human nature?
A) Theory X
B) Theory Y
C) Theory Z
D) Equity Theory
E) Expectancy Theory
In which of the following stages do managers go through a learning process in which
they become attentive of behaviors that make them clumsy in their interactions with
members of diverse groups?
A) unconscious incompetence
B) conscious incompetence
C) conscious competence
D) unconscious competence
E) controlled incompetence
The most basic motivation strategy for managers is ________.
A) Theory X – Theory Y
B) behavior modification
C) managerial communication
D) nonmonetary incentives
E) job design
Leo is analyzing ways to improve efficiency and productivity in a particular
organization. The management problems being studied are very complicated and he
needs help analyzing a large number of variables. He also intends to construct
mathematical models to represent reality to determine how the real-world situation
might be improved. The approach Leo is applying in this scenario is the ________.
A) systems approach
B) management science approach
C) lower-level management analysis approach
D) motion-study techniques approach
E) contingency approach
If BFL followed the management approach of the human relations movement, which
one of the following will be the MOST likely outcome?
A) BFL moves the workers of Ambition, its brand of shoes, to a new assembly line,
where they now use only three steps per task compared to the earlier five steps.
B) Every month, BFL management chooses three employees who have exceeded their
targets for that month and awards each of them with special bonuses.
C) To help retain employees, the management awards workers a special bonus for every
three years they complete at the organization.
D) BFL has no strict guidelines regarding work clothes for all their employees.
E) BFL managers undergo regular training to enhance their technical and interpersonal
skills. This has helped increase productivity through better communication between
employees and management and appropriate process upgrades.
Linda, a project manager at a cosmetic company, is handling an assignment to
rejuvenate the company’s supply chain management. Linda is working with a new team
of experts who have never worked with each other before. In a recent meeting, her team
members expressed radically different opinions on what should be done to update the
company’s supply chain. Linda had to intervene a couple of times during the meeting to
bring the discussion back on track. Linda’s team is in the ________ stage of team
development.
A) storming
B) learning
C) adjourning
D) performing
E) norming
________is the ability to provide the organizational resources necessary to implement a
strategy.
A) Organizing skill
B) Interacting skill
C) Monitoring skill
D) Allocating skill
E) Tactical skill
Which of the following was passed amid outcries of public outrage over outrageous
management practices discovered at several companies including Enron, WorldCom,
and Tyco?
A) Gramm–Leach–Bliley Act
B) Financial modernization Act
C) Sarbanes-Oxley Act
D) Patriot Act
E) Freedom of Information Act
The document that is written by management and describes the purpose for which the
organization exists is the ________.
A) mission statement
B) strategic plan
C) operating plan
D) annual budget
E) vision statement
Which of the following is the first stage in a cost control program?
A) measuring actual labor costs incurred
B) making changes to reduce actual labor and material costs
C) comparing planned labor and material costs to incurred costs
D) measuring actual material and process costs incurred
E) establishing standard or planned cost amounts
Which of the following is a consequence of organizational activities that contribute to
product quality?
A) lower market share
B) lower warranty costs
C) greater rework and scrap costs
D) greater service costs of products after they are sold
E) higher manufacturing costs