Terry manages a food distribution company that is highly focused on creating a strong
cohesive culture, but the company does not tie organizational values directly to goals
and desired business results. Terry’s company most likely falls in which quadrant of
organizational performance and culture?
a. Quadrant A
b. Quadrant B
c. Quadrant C
d. Quadrant D
e. Quadrant E
Dustin’s subordinates are highly trained and all perform similar tasks. Brittany’s
subordinates are spread over two locations and she has little available in the way of
support systems. Which of the following statements is most correct?
a. Nichole’s span of management can be larger than Kevin’s.
b. Nichole will have problems with unity of command.
c. Kevin’s span of management can be larger than Nichole’s.
d. Kevin has more problems with work specialization.
e. None of these
In response to pressure from environmental advocates, organizations have become
increasingly sensitive to diminishing:
a. natural resources.
b. economic resources.
c. financial resources.
d. human resources.
e. technology resources.
Self-management is being aware of what you are feeling.
a. True
b. False
_______ refers to messages designed to motivate employees to adopt the company’s
mission and cultural values and to participate in special ceremonies.
a. Job instructions
b. Implementation of strategies
c. Practices
d. Performance feedback
e. Indoctrination
______ indicates a disparity between existing and desired performance levels.
a. Environmental opportunity
b. Need for change
c. Behavioral occurrence
d. Critical incident
e. Organizational structural imbalance
When Terry Doyle of CommuniCom, Inc. created smaller, more independent
maintenance units, he was performing the function of.
a. controlling
b. human relations skills
c. leading
d. organizing
e. resourcing
Which of the following is considered a leverage ratio?
a. Debt ratio
b. Return on total assets
c. Profit margin on sales
d. Conversion ratio
e. Inventory turnover
What is the role of the liaison?
a. The liaison role pertains to decisions about how to allocate people, time, equipment,
money, and other resources to attain desired outcomes.
b. The liaison role involves the initiation of change.
c. The liaison role pertains to the development of information sources both inside and
outside the organization.
d. The liaison role involves handling ceremonial and symbolic activities for the
department or organization.
e. The liaison role involves formal negotiations and bargaining to attain outcomes for
the manager’s unit of responsibility.
Research shows that managers in creative companies avoid risk and experimentation.
a. True
b. False
Examples of nonprogrammed decisions would include the decision to:
a. reorder supplies.
b. develop a new product or service.
c. perform routine maintenance on one of the machines in manufacturing.
d. terminate an employee for violation of company rules.
e. fill a position.
refers to the degree to which people accept inequality in authority among institutions,
organizations, and people.
a. Power distance
b. Uncertainty avoidance
c. Individualism
d. Collectivism
e. Masculinity
A nation’sincludes the shared knowledge, beliefs and values, as well as the common
modes of behavior and ways of thinking, among members of a society.
a. power distance
b. culture
c. masculinity
d. individualism
e. uncertainty avoidance
Frederick W. Taylor developed Systems Thinking and emphasized the fourteen
principles of management that should guide managerial behavior.
a. True
b. False
According to the GLOBE Value Dimensions, Japan and Russia both have very high
performance orientation.
a. True
b. False
Managers, in today’s work environment, rely less onand more onleadership.
a. coordination and communication; control and command
b. autocratic; empowering
c. empowerment and innovation; productivity and efficiency
d. effectiveness and efficiency; quality and profit
e. ethics and social responsibility; profit and cost-savings
A supply chain is a network of multiple businesses and individuals that are connected
through the flow of products or services.
a. True
b. False
People who prefer simple, clear-cut solutions to problems use the directive style.
a. True
b. False
The innovation strategy for changing products and technologies that involves managers
putting in place processes and structures to ensure that new ideas are carried forward
for acceptance and implementation is known as ______.
The_____ is the number of employees reporting to a supervisor.
Messages that take place among members of the same department and concern task
accomplishments are called
_______.
The framework in which the organization defines how tasks are divided, resources are
deployed, and departments are coordinated is called_____.
A disparity between existing and desired performance levels is known as a(n)_______ .