The future of unionization in the U.S. is positive, especially with legislative and
political forces in favor of unions.
EAPS are a complimentary to drug testing programs, providing for voluntary treatment
of employees who test positive during random drug testing, and training for mangers on
making constructive confrontations.
EEO legislation is meant to ensure that personnel selection decision are
non-discriminatory, however, the law is silent on issues related to training,
compensation and employee discipline.
The function of the Occupational Safety & Health Review Commission (OSHRC)
agency is to issue standards, conduct inspections, citations, and variances.
Pay rates provide increased flexibility that enables managers to consider particular
job-related characteristics of individual employees or job candidates.
The “Guide to Workplace Smoking Policies” recommends that employers should:
A) Ban smoking entirely from the workplace due to its negative consequences.
B) Not hire job applicants who smoke.
C) Create separate ventilated smoking areas.
D) Punish those employees who do not quit smoking within a six-month period.
E) Offer incentives to employees who try to quit smoking.
Which of the following is one of the six general steps that an organization must take to
develop a “workforce scorecard:”
A) View a workforce in terms of cost rather than contribution.
B) Establish a uniform incentive system.
C) Identify low performers to reduce variance in the system.
D) Translate measures into specific actions and accountabilities
E) Provide employees with brief descriptions of what is expected
All employees, including workers who are self-employed and public employees in state
and local government are covered under OSHA.
Which domain would include assessment of an individual, or a department’s, degree of
success in meeting or exceeding predetermined levels of productivity and/or quality.
A) Organizational design
B) Staffing
C) Performance management
D) Employee training and organizational development
E) Reward systems, benefits, and compliance
To ensure a legally defensible performance appraisal system, all of the following
procedures are recommended EXCEPT:
A) Setting specific performance standards for employees.
B) Having a performance review process for each employee.
C) Making the performance appraisal process different for all employees within a job
family.
D) Including a formal appeal process.
E) Using more than one independent evaluator of performance.
Cognitive Ability Tests are controversial because while they demonstrate high validity,
they:
A) Have little economic utility
B) Often result in adverse impact
C) Often result in disparate intent
D) Have not proven to be valid predictors of job performance.
E) Can be replaced with tests with lower validity
ABC Retailer has posted an advertisement for an entry-level sales position. Although
they have received many applications, the applicants do not seem to have the requisite
skills or experience for the position. What could the manager do to increase the
percentage of qualified candidates?
A) Increase the salary offered for the position and focus on Internet recruiting
B) Ensure that the job opening is posted both on line and in print form
C) Review the content of the advertisement to ensure it reflects a RJP
D) Ensure that there are current performance plans for all sales employees
E) Increase the number of newspapers that run the advertisement
Which of the following is TRUE about entrenched employees?
A) The organization should understand that this is a natural progression in a career and
there is nothing to be done except wait it out.
B) Career planning is not a solution to entrenchment. Employees need to have stability
and preserve their positions.
C) One method to decrease entrenchment and the negative organizational impact, is to
offer severance and portability of benefits to employees
D) Employee who have become entrenched need to continue to focus on their current
job and stick with what they do best
E) Managers should focus on their newest employees and not waste resources on
employees with long service.
All of the following are information services used to compile and communicate
career-related information EXCEPT:
A) job-posting systems
B) skills inventories
C) career ladders
D) succession planning
E) career resource centers
In __________ industries, a firm’s competitive position in one country is significantly
affected by its position in other countries.
A) Local
B) Decentralized
C) Centralized
D) Global
E) Multilocal
An arbitrator must take into account all of the following when forming a decision
EXCEPT:
A) Precedents that have been established in previous cases.
B) Whether the employee was accorded due process.
C) Recent laws.
D) The facts of the current case.
E) Whether the employer had just cause for any actions taken against the complainant.
Which of the following conditions help an employer limit liability for sexual
harassment?
A) There was documented physical contact between the victim and the accused
B) The grievance policy allows the victim to bring their complaint to someone other
than their immediate supervisor
C) At the time of the harassment there was no formal policy outlining the detailing the
right to an environment free from harassment
D) The employer took time between the filing of the complaint and the investigation in
order to ensure that the victim was calm through the process
E) The victim and the accused are of the same gender and did not work at the same
location
_____ is used to describe how well individuals perform their jobs.
A) Performance appraisal
B) Traits analysis
C) Job context
D) Work analysis
E) Observation
A charge of discrimination must be filed within __________ days from the date of the
alleged violation, in order to protect the charging party’s rights.
A) 90
B) 45
C) 300
D) 180
E) 150
Each of the following is an administrative collective bargaining issue EXCEPT:
A) seniority.
B) employee discipline and discharge procedures.
C) work rules.
D) union security.
E) job security.
One of the primary reasons that companies have turned to using forced distribution in
their performance management systems is to overcome __________.
A) fundamental attribution error
B) representativeness bias
C) availability bias
D) leniency bias
E) anchoring bias
What did the Supreme Court say about the use of tests in Griggs v. Duke Power?
A) Tests are legal for selection if used for only entry-level jobs; they are not valid for
internal candidates
B) Tests are always illegal if they result in adverse impact, regardless of how
performance is related to test results
C) Personality tests cannot be used for selection if they are administered pre-offer
D) Job -relatedness can be an affirmative defense if the test is valid, regardless of
adverse impact
The difference between punishment and discipline is:
A) Punishment is focused on positive encouragement
B) Discipline is forward focused and aimed at developing positive behavior
C) Discipline is focused on the past and comparing performance among employees
D) Punishment is always the preferred reaction
E) Punishment allows for positive rewards to improve behavior
List the three basic ways in which raters can make performance assessments.
Describe at least three problems that repatriates face in their companies and suggest
how the company might solve the problem.
Define qualified individual with a disability.
List the three major steps involved in the basic process of training and explain the goal
of each step.
List a few methods available for external recruiting.
What is survivor syndrome and what measures can organizations take to avoid it?
List and explain three services that are offered by the Occupational Safety and Health
Administration for assistance with the education and enforcement of health and safety
standards.