Maliah bases her judgments on impersonal analysis. To resolve problems at work, she
uses reason and logic rather than personal values or emotional aspects of the situation.
In gathering information, Maliah prefers routine and order. Based on this information,
Maliah ranks highly in which Myers-Briggs category?
a. Judging-Perceiving
b. Intuitive-Thinking
c. Sensation-Thinking
d. Sensation-Feeling
e. Intuitive-Feeling
The receiver usually will give more weight to behavioral actions than to verbal
messages when verbal and nonverbal messages are contradictory.
a. True
b. False
An idea incubator is in-house program that provides a safe harbor where ideas from
employees throughout the organization can be developed without interference from
company bureaucracy or politics.
a. True
b. False
Managers use________to direct employees and resources toward achieving specific
outcomes that enable the organization to perform efficiently and effectively.
a. strategic goals
b. operational goals
c. growth goals
d. financial results
e. internal business process goals
All of these behaviors are consistent with the role of a task specialist EXCEPT:
a. seek information.
b. initiation.
c. summarize.
d. compromise.
e. energize.
Total quality management:
a. is based on the ideas of Frederick Taylor.
b. gives managers total responsibility for achieving quality goals.
c. gives all employees the responsibility for achieving quality goals.
d. was first successfully implemented in the United States.
e. is all of these.
Non-verbal communication has the biggest impact when using.
a. video conference
b. telephone
c. formal letter
d. face to face communication
e. newspaper article
The confusion and frustration caused by the dual chain of command is a major problem
of the matrix structure.
a. True
b. False
Monitoring activities and making corrections are part of:
a. organizing.
b. planning.
c. leading.
d. staffing.
e. controlling.
Which of the following is not a function of management?
a. Plan
b. Control
c. Organize
d. Lead
e. Performance
Scenario-JaimieHall The continuing development and improvement of computer
information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw
City (SSC). The current computer system at SSC is seven years old, and while still
highly useful and reliable, Jaimie is wondering if a new system would be more efficient
and more useful. Jaimie recognized that some of her managers would prefer to keep the
old system, while others have been requesting that the company update its information
capability.
Jaimie also recognizes that there are four roles in organizational change. Which of the
following is NOT one of those roles?
a. Inventor
b. Champion
c. Sponsor
d. Investor
e. All of these are included.
Which of the following characteristics distinguishes authority?
a. It is vested in people, not positions.
b. Subordinates accept it.
c. It flows across the horizontal hierarchy.
d. It emerges from the organizational values.
e. Individuals are born with this power.
Candice uses praise, pay increases and recognition as ways of influencing her
subordinate’s behaviors. All of these actions are highly valued by the work group. This
is an example of:
a. coercive power.
b. legitimate power.
c. reward power.
d. expert power.
e. referent power.
Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at
a very low cost. The company implemented this years ago when managers realized that
childcare responsibilities were contributing to high turnover and absenteeism. This
example highlights which dividend of workplace diversity?
a. Better use of employee talent
b. Increased understanding of the marketplace
c. Increased quality of team problem solving
d. Enhanced breadth of understanding in leadership positions
e. Reduced costs associated with high turnover, absenteeism, and lawsuits
The biggest advantage to a virtual network approach is_____ and_____ on a global
scale.
a. flexibility; competitiveness
b. coordination; organization
c. communication; organization
d. communication; no cost
e. flexibility; coordination