In quiet settings, most information is communicated verbally rather than nonverbally.
Social identity theory provides one of the reasons why people join informal groups.
Goal setting tends to be more effective when goals are specific rather than general.
People with a high conscientiousness personality are more likely to engage in neglect
and less likely to engage in voice.
Increasing the driving forces alone will not bring about change.
Globalization may have both positive and negative implications for people working in
organizations.
Negotiators who make the first offer have the advantage of creating a position around
which subsequent negotiations are anchored.
In corporate cults, the culture is so strong that it focuses employees on one mental
model so much that they may fail to see issues from different perspectives.
The clustering illusion is the tendency to see patterns from a small sample of events
when those events are, in fact, random.
As external environments become more complex and dynamic, organizational
structures should become more mechanistic and less organic.
Hogan CompanyA new employee in the finance department of the Hogan Company
prominently displays diplomas and past awards indicating his financial expertise.What
contingency of power is this person trying to increase?
A. Countervailing power
B. Substitutability
C. Centrality
D. Discretion
E. Visibility
People have ______ power when others identify with them, like them, or otherwise
respect them.
A. reward
B. legitimate
C. referent
D. expert
E. coercive
Organizational behavior knowledge:
A. originates mainly from models developed in chemistry and other natural sciences.
B. accurately predicts how anyone will behave in any situation.
C. is more appropriate for people who work in computer science than in marketing.
D. helps us to understand, predict, and influence the behaviors of others in
organizational settings.
E. is important only for the managers of an organization.
Which of the following represents values that determine whether actions are right or
wrong and outcomes are good or bad?
A. Conscientiousness
B. Sensing
C. Moral intensity
D. Self-monitoring
E. Ethics
Emotional intelligence is best described as:
A. a personality trait.
B. a set of abilities.
C. a form of organizational commitment.
D. an action-tendency indicating that the person is highly motivated.
E. a form of empathy.
Sunshine ManufacturingJafina works for a Sunshine Manufacturing, where her team
shares a machine and materials with another team that works a different shift. Each
team is responsible for ensuring that the machine is in working order and the work area
is fully stocked before handing it over to the other team at shift change. While working,
Jafina begins the manufacturing process, then passes her work along to her teammate,
Georgia, to complete the next step of the process. After this, Georgia passes it along to
Jeremy to complete the process.The way Jafina’s team functions is known as:
A. reciprocal interdependence.
B. sequential interdependence.
C. complete interdependence.
D. pooled interdependence.
E. collective interdependence.
Shanti’s WorkshopShanti recently went to a communication workshop to help improve
her workplace performance. She learned that in effective communication, she should
resist forming an opinion until the speaker has finished, then attempt to empathize with
the listener, and finally effectively respond to the speaker. She learned techniques
regarding maintain eye contact and sending back channel signals to show interest.When
Shanti attempts to empathize with the speaker, this is known as:
A. Sensing
B. Evaluating
C. Understanding
D. Responding
E. Identification
Pilot projects get diffused quickly when employees understand how the practices in a
pilot project apply to them even though they are in a completely different functional
area.
A nonprogrammed decision is applicable in any:
A. routine situation where the company has a ready-made solution.
B. decision that does not relate directly to the employee’s job description.
C. nonroutine situation in which employees must search for alternative solutions.
D. decision that is clearly within the employee’s job description.
E. decision that affects the employee’s performance.
Intellectual capital refers to the:
A. total spending on training and development of employees.
B. total number of employees in the organization.
C. total cost of computers and other ‘intelligent’ machines in the organization.
D. stock of knowledge that resides in an organization.
E. cost of hiring a typical employee.
Selene and RitaSelene and Rita are both engineers at a highly innovative technology
company. They are both very creative people. Selene has 15 years of engineering
background, a high need for achievement and strong task motivation, whereas Rita
prides herself on her high openness to experience, strong self-direction and her ability
to evaluate the potential usefulness of ideas.According to the characteristics of creative
people, which areas are Selene’s strongest?
A. Independent imagination and experience
B. Persistence and practical intelligence
C. Cognitive and practical intelligence
D. Experience and persistence
E. Experience only