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Almost all managerial tasks involve ________.
A) decision making
B) technical skills
C) long-term planning
D) superb political skills
Which three conditions do decision makers face?
A) certainty, risk, uncertainty
B) certainty, uncertainty, confidence
C) risk, high risk, low risk
D) certainty, risk, high risk
Operant conditioning is any behavior that occurs as a result of ________.
A) coincidence
B) an innate behavior program
C) reinforcement from reward or punishment
D) reinforcement from reward only
During an interview minutes after a tough loss, a soccer coach who is frustrated with
calls made by the game's referees should probably do this.
A) blame himself for the defeat
B) blame the referees for the defeat
C) express his anger freely
D) take some time to cool down
Which of the following is included in the class of contingency variables that are
associated with personal characteristics of a follower?
A) locus of control
B) task structure
C) group structure
D) formal authority system
The Daily Recorder is considering charging online readers a flat fee for access to the
news on their computers and electronic devices. Which stakeholder should the paper
NOT worry about informing?
A) the paper's online customers
B) the paper's rival, The Daily Sun
C) the unions that control the paper's workers
D) the paper's print subscribers
Which of the following identifies a manager who does NOT typically supervise other
managers?
A) unit chief
B) shift manager
C) vice president
D) division manager
Solomon Asch carried out pioneering studies in understanding ________.
A) group status
B) group roles
C) group size
D) group conformity
One of the most important things a leader can do in a value chain management
company is ________.
A) provide a good role model
B) show a positive attitude
C) be friendly with employees
D) clearly express expectations
The Busy Day (Scenario)
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M.
and reads his agenda for the day. Don's first duty is to preside over a retirement party
for a beloved employee and say a few words on her behalf. Next, he will give a tour to a
news reporter who is writing a story on the new plant expansion. Don then has a
meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop
(a task Don always hates). Finally, in the late afternoon, Don will be reviewing the
recent equipment malfunction and deciding whether to deploy extra people to get the
equipment running as soon as possible. What a day!
When Don reviews the equipment malfunction, what management role will he play in
deciding whether to bring in extra people?
A) monitor
B) disseminator
C) resource allocator
D) disturbance handler
Most successful companies find that ________ a competitive advantage is almost as
difficult as developing a competitive advantage.
A) assessing
B) sustaining
C) modifying
D) eliminating
All of the following are important in efforts to protect information in an organization
EXCEPT ________.
A) firewalls
B) encryption
C) search engines
D) data backups
A contingency variable is a factor that can ________.
A) make an organization successful
B) destroy an organization
C) influence choice of managerial style
D) improve organizational morale
Listening to a singing performance on the radio allows a listener to perceive ________
forms of communication.
A) verbal, body language, and verbal intonation as
B) only verbal
C) only nonverbal
D) both verbal and nonverbal
According to Herzberg, favorable hygiene factors can cause an employee to feel
________.
A) satisfied
B) not dissatisfied
C) dissatisfied
D) indifferent
With respect to entrepreneurship, a proactive person is best described as someone who
has skill in identifying ________.
A) a problem
B) trouble
C) a good idea
D) a good opportunity
A difficult skill for a team leader to learn is knowing when to ________ the team.
A) show interest in
B) trust
C) intervene with
D) abandon
An effective concurrent strategy for dealing with employee theft of supplies and
equipment is ________.
A) establish theft policies
B) redesign all control measures
C) "lock-out" options on electronic devices
D) video surveillance
A new upgrade for a product is expected to increase demand by a factor of 4. If all other
factors remain equal, how is EOQ likely to change?
A) EOQ will double.
B) EOQ will increase by 50 percent.
C) EOQ will decrease by 50 percent.
D) EOQ will not change.
