The condition that exists when organizational subobjectives conflict or are not directly
aimed at accomplishing the overall organizational objectives is ________.
A) diminution
B) deduction
C) aggregation
D) suboptimization
E) minimization
Which of the following scenarios can be justified by Kant’s categorical imperative?
A) Rahman is a 9 year old boy who works in a manufacturing plant in India for 2 cents
an hour to support his family.
B) Bobby committed his first crime when he was 14 years old and required money to
support his family.
C) Joey killed a burglar who sneaked into his house and tried to kill him.
D) Karol lied to her parents of Leon because she did not want them to know that she
was pregnant.
E) Percy stole his friend’s iPod because his parents did not have the money to afford it.
Which of the following information would be most appropriate for the middle
management of a large corporation?
A) environmental data and trends
B) summaries and exception reports of operating results
C) summary reports of transactions
D) detailed reports of problems
E) forecasts
Managerial efficiency is the proportion of total organizational resources that contribute
to productivity during the manufacturing process. The ________ this proportion, the
more ________ the manager.
A) lower; effective
B) higher; efficient
C) lower; efficient
D) higher; ineffective
E) higher; inefficient
Four primary forces influence the evolution of a formal structure: forces in the manager,
forces in the task, forces in the environment, and forces in the ________.
A) subordinates
B) market
C) shareholders
D) economy
E) community
A tire manufacturing company’s policy states that all employees working on machines
and directly involved in production are entitled to an additional half an hour break
along with a 40-minute lunch break. In this scenario, the company is satisfying the
________ need of the employees.
A) physiological
B) social
C) security
D) esteem
E) self-actualization
The three main types of authority that can exist within an organization are ________.
A) line, staff, and formal
B) staff, informal, and formal
C) line, staff, and functional
D) line, functional, and formal
E) formal, informal, and functional
Which of the following key dimensions of responsible management behavior is
concerned with managers accepting criticism for mistakes and buffering their groups
from excessive criticism?
A) behavior with upper management
B) personal attitudes and values
C) attitude toward and conduct with subordinates
D) behavior with people outside the organization
E) behavior with other groups
________ is a set of shared values that organization members have regarding the
functioning and existence of their organization.
A) Organizational space
B) Corporate governance
C) Organization culture
D) Corporate behavior
E) Organizational ecology
Which of the following statements is an instance of ethnocentrism?
A) Jerry’s Garage has an unwritten policy not to hire Hispanic workers as the
management believes that they are unreliable.
B) PBJ Inc. only hires candidates with a high-school diploma as the company processes
require a certain level of literacy.
C) Sunshine Sales hires a majority of Spanish-speaking salespeople, as it has a large
market among the Hispanic population.
D) The U.S. branch of Golden Dragon Ltd., a Chinese company, hires Chinese workers
as the management feels that they best reflect the organization values.
E) Divya’s Designs is a bridal boutique that focuses on Indian outfits and caters mainly
to Indian clientele.
Kreme Industries has an SBU Kreme Makeups, Inc., that offers a wide variety of
makeup products and accessories for women. Although market growth rate is high, the
SBU’s current market share is low and it needs substantial investment. The parent
company is trying to decide if Kreme Makeups has long-term sustainability before
investing any more cash in it. In the context of the BCG matrix, this SBU of Kreme
Industries would be classified as a ________.
A) question mark
B) cash cow
C) dog
D) star
E) low-cost leader
Using videoconferencing to help organization members across the globe communicate
more effectively is an example of a ________ idea.
A) management
B) infrastructure
C) technology
D) process
E) product
Which of the following statements is true of the ethical dimension of an organization’s
culture?
A) Rewarding ethical behavior of the past decreases the probability that organization
members will act ethically in the future.
B) Ethics training guarantees that employees will choose the desired ethical behavior in
every possible situation.
C) Ethics training normally focuses on developing a common understanding throughout
the organization of the role ethics plays in organizational operations.
D) Management should refrain from promoting employees on the sole basis of their
previous ethical behavior.
E) The ethics dimension of the organization’s culture has historically been the most
emphasized dimension.
Naomi leads a team of software developers. Because of the sudden increase in the
number of projects over the last few weeks, the team will need to work additional hours
in order to meet the various deadlines. She asks her team members to write down their
individual ideas on whether they should extend their daily work hours, or simply work
on Saturday for the next couple of months. They are also encouraged to come up with
other solutions that can help them solve the problem. Which of the following methods
of decision-making is Naomi most likely using?
A) the Delphi technique
B) the nominal group technique
C) brainstorming
D) groupthinking
E) controlled creativity
Under classical management theory, comprehensive analysis of management concerns
the management function as a whole. The primary contributor to this category was
________.
A) Henri Fayol
B) Frederick W.Taylor
C) Henry L. Gantt
D) Frank Gilbreth
E) Ludwig von Bertalanffy
Which of the following refers to targets to be achieved within a timeframe of five to
seven years?
A) short-term objectives
B) intermediate-term plans
C) long-term objectives
D) operational goals
E) medium-term objectives
Which of the following statements accurately reflects the relationship between the
mission and the objectives?
A) The mission statement reflects and flows naturally from the objectives.
B) The objectives reflect and flow naturally from the mission.
C) There is no direct relationship between the mission and the objectives.
D) The mission statement stands alone and has no influence on the objectives.
E) The mission and the objectives influence each other.
Brenda works as an accountant in a software firm. She notices that the company has
inflated its balance sheet to show profits, when in reality it is under loss. Brenda reports
this inconsistency to the CFO and then to the local authorities, when the CFO refused to
take action. Which of the following explains Brenda actions?
A) crowdsourcing
B) phishing
C) whistle-blowing
D) shoulder surfing
E) pharming
________ is that step of the innovation process in which a newly implemented idea is
tracked to determine if and when the idea should be improved or terminated.
A) Integrating
B) Monitoring
C) Diffusing
D) Inventing
E) Developing
Which of the following is considered the first step toward effective communication?
A) clarifying the idea or problem to be communicated
B) examining the true purpose of communication
C) consulting with others in planning communication
D) identifying actions that support the message being communicated
E) understanding the total physical and human setting