A process layout is a layout pattern that groups together similar types of equipments.
Certain business institutions become involved in certain social problems that are outside
their normal areas of operation. This behavior is inconsistent with the Davis Model of
Corporate Social Responsibility.
Production is the transformation of organizational resources into products.
A disadvantage of a management by objectives (MBO) program is that it can be time
consuming.
Pygmalion effect is observed when the leaders display job centered behavior rather than
being employee centered.
Human resource planning is another area of concern for output planners.
When a group reaches the group solidarity stage, the members are likely to compete
with each other.
All organization members should always be thinking about their individual
performance.
Employees are more likely to be committed to a decision reached through consensus.
The procedure for conducting a sociometric analysis in an organization is highly
complex, and managers should weigh the expected benefits, before embarking on it.
The basic elements of the interpersonal communication process are the source, the
encoder, and the decoder.
Workers who have some mobility but are expected to report to the office on a regular
basis are called tethered workers.
In reality, managers do not motivate people. Rather, they create environments in which
organization
members motivate themselves.
A company that merely exports products to a foreign country cannot be considered a
multinational corporation.
Four primary forces influence the evolution of formal organizational structure: forces in
the manager, forces in the task, forces in the environment, and forces in the
subordinates.
Two formal groups that are often established in organizations are ________ and
________.
A) transitory groups; recurrent groups
B) interest groups; committees
C) in-groups; out-groups
D) committees; work teams
E) interest groups; work teams
Which of the following statements is true about production in organizations?
A) Production is considered a process of conception rather than transformation.
B) The production process does not occur in most service organizations.
C) Organizational assets remain unaffected in the process of production.
D) Production can be considered to be the process of transforming inputs to outputs.
E) The production process is not considered a part of an organization’s value chain.
During an interview, Roy asks his interviewer about the type of culture of the
organization. The interviewer informs Roy that the organization has a very simple
structure and interactions between employees are extremely informal in nature. Also,
there are few rules and procedures that employees are expected to follow. Employees
are encouraged to take risks and be creative in the workplace. The organization most
likely has a(n) ________.
A) clan culture
B) hierarchy culture
C) adhocracy culture
D) market culture
E) bureaucracy culture
Which of the following should the source do to gather nonverbal feedback?
A) observe the destination’s gestures and facial expressions
B) ask the destination questions about the message
C) repeat the message and ask for specific feedback
D) ask the destination about how the message was perceived
E) use tests and procedures that suit the situation
According to Argyris’ continuum, as individuals mature they are more likely to
________.
A) have increasing needs for more activity
B) have a short-term perspective
C) have casual and shallow interests
D) stay in a state of dependence
E) be passive
Which of the following is an advantage of planning?
A) eliminates all risks
B) enhances decision coordination
C) emphasizes immediate goals
D) suboptimizes the use of resources
E) promotes individual performance
The ________ approach to management emphasizes “if then” relationships: “If” this
situational variable exists, “then” a manager probably would take this action.
A) contingency
B) management science
C) behavioral
D) comprehensive management analysis
E) classical
Which of the following is an explicit objective of the inventory control activities?
A) increasing the short-term solvency of the company
B) ensuring continuous availability of purchased materials
C) enhancing the labor force planning activity of the organization
D) increasing the organization’s financial leverage
E) making organizational assets more productive
According to Kast and Rosenzweig, which of the following is NOT one of the major
dimensions of a plan?
A) time
B) scope
C) level
D) people
E) repetitiveness
________ is an obligation to perform assigned activities.
A) Centralization
B) Line authority
C) Efficacy
D) Responsibility
E) Functional authority
When tests are used as part of the selection process, care must be taken to ensure that
the test being used is both valid and reliable. A test is reliable if ________.
A) it measures what it is designed to measure
B) it can be used as the sole determinant of a hiring decision
C) it measures similarly time after time
D) it doesn’t contain language or cultural biases that discriminate against minorities
E) it subjectively assesses candidates’ potential and desire to obtain a position
According to Tannenbaum and Schmidt, one extreme of the continuum is boss-centered
leadership where ________.
A) the manager presents tentative decisions as subject to change
B) the manager sells decisions to subordinates
C) the manager defines limits and asks the group to make the decision
D) the manager presents ideas and invites questions
E) the manager makes the decision and announces it to the subordinates
Identify a situation where compromising is highly appropriate.
A) The planned change is relatively minor and time is limited.
B) Management feels that all conflict is bad.
C) Employee opinions are vastly diverse and complex.
D) Management has to implement an emergency change.
E) Management wants to arrive at a win-win solution.
NTR Technologies is a leading publishing company. The company has operations in
twenty seven countries spread across four continents. Because of the magnitude of the
company’s operations, it faces many communication challenges. One major challenge
facing the organization is the increasing need for updated information. Some of the
statistics that the company publishes in books become outdated even before the books
reach its customers. The company, on an average, makes 25 percent changes in content
when releasing editions of books. Which of the following is most similar to the
communication problem faced by NTR?
A) Altratex Apparels, an exporter in the United States, faces problems when
communicating with the employees and customers in the developing countries due to
noisy telephonic channels.
B) Arthur is the manager of a software company that creates application software. He
feels under pressure to learn and adapt to newer technological advancements governing
the software industry.
C) RFX International, a multinational company, was recently involved in an accounting
scandal; the company’s customers do not trust the company’s marketing messages
anymore.
D) RBR Products, a retail chain in the United States, faces problems in designing its
marketing messages as a majority of its customers are uneducated and live in rural
areas.
E) Textron Technologies, a multinational electronic manufacturer, uses visual oriented
advertisements to overcome language barriers. However, these messages are often
perceived in the wrong way by its target customers.
From a worker-performance standpoint, stress is most favorable when ________.
A) stress levels are extremely high
B) stress levels are extremely low
C) related stressors are temporary
D) stress levels are associated with increased aggression
E) stress levels are neither too high nor too low
The scientific method dictates that scientists must testthe model by performing an
experiment on ________.
A) the actual system to see whether the effects of changes predicted using the model
actually occur when the changes are made
B) various systems to see whether the effects of changes predicted using the model
actually occur when the changes are made
C) various systems to see whether the necessary changes can be incorporated
D) the actual system and other systems to see whether the necessary changes can be
incorporated
E) various systems to see whether the necessary changes can be incorporated on the
actual system
Why is it important to provide employees with a timeframe for accomplishing their
objectives?
A) to instill a sense of urgency in employees
B) to allow employees to pace themselves
C) to make the goals more meaningful
D) to reduce the risk of suboptimization
E) to motivate employees to improve their performance
Which of the following steps taken by managers to stimulate creativity is considered the
most effective?
A) giving employees complete freedom to influence the process used to perform their
jobs
B) providing an appropriate level of job-related challenge
C) affording appropriate time to perform a job optimally
D) establishing work groups to achieve greater diversity
E) promoting information sharing and collaboration as related to solving organizational
problems
Explain the management by objectives approach (MBO) and explain the three basic
parts included in most MBO programs.
What is triangular management? How is it related to the contingency approach?
Explain how managers should use ratio analysis to assist in effectively controlling an
organization.
Define strategic planning. Explain the commitment principle in strategic planning.
What are the main qualifications organizations look for in organization planners?
Mark is the CEO of a leading FMCG company. He wants to encourage greater upward
communication in the organization. What are some of the ways in which he can do this?